Professional Summary
Friendly and reliable Customer Service Professional with over five years of experience in customer support, office administration, and retail environments. Skilled in handling live customer interactions with clarity, empathy, and professionalism, both in-person and remotely. Fluent in English, Spanish, Urdu, and Punjabi, with a strong ability to support diverse customers. Known for being a positive team player, active listener, and solution-focused communicator. Proficient in Microsoft Office tools (Word, Excel, PowerPoint) and comfortable with multitasking in fast-paced settings. Eager to contribute to a team that values clear communication and excellent service in a remote work environment.
WORK HISTORY
Office Co-Ordinator 2021 – 2022
Wellfort
Case Organizer 2017 – 2021
Immigration Consultants of Canada Regulatory Council
Store Manager 2015 - 2016
Carl’s Smoke Shop, Cornwall
EDUCATION & TRAINING
Certificate in MS Office Applications
Technology Professional Diploma (SHRC, Ottawa)
Bachelor of Commerce
References Available on Request