Real Estate Customer Service
Resume:
Christopher K. Macon
Baltimore, MD
*********@*****.***
Professional Experience
MACONITHAPPEN LLC
OCT2018- PRESENT Realtor / Broker DC/MD/VA/DE
Real Estate agent Oct 2018- Present Real Estate Broker Sept 2023- Present Assist clients with the rental, purchase, or sale of industrial, commercial or residential property. Search and provide curated list of properties that meet the needs of clients. Prepare contracts, negotiate on client’s behalf, scheduling viewings, showing property, advise clients on market conditions, prices, mortgages, legal requirements, and related matters. Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
UBER / LYFT
MARCH 2018 – PRESENT DRIVER MD/DC/VA
Using the rideshare app to accept ride requests, navigate to passenger destinations, lift and handle luggage, while adhering to all traffic laws and regulations. Being familiar with the local area and popular destinations as well as providing suggestions and insight to clients. Maintaining cleanliness and orderliness inside the vehicle while safely transporting passengers. USPS FCU
March 2018 – August 2018 Collection Specialist Clinton, Maryland Facilitate the resolution of delinquent, bankrupt, legal, levies, disability claims and special circumstance accounts using a systemized collection process. Review financial and property data to include appraisals, market analysis, and title data, to determine qualified work-out options available and negotiating terms. Resolve inquiries from borrowers, agents, regulatory authorities, attorneys and other third parties. Perform outbound calls to delinquent or potentially delinquent members. Properly apply laws relating to debt collection, privacy and bankruptcy. Holloway Credit Solutions
Dec 2013 – May 2017 Senior Collector Montgomery, Alabama Collect payments on past due bills. Handle inbound and outbound calls using automatic and automated dialing systems. Locate customers using credit bureau information, background checks, TLO, and other paperwork or databases. Utilize computer systems to handle skip tracing, and Purge records from deceased people. Inform clients of overdue accounts and amount currently owed. Attempt to collect payment and record new commitment to repay debt. Review terms of service, product, or account contract. Ensure all customer information is correct, including phone numbers and addresses. Listen to the customer’s narrative and determine if debt can be collected. Establish repayment plans and negotiate settlements and speak with attorneys and debt consultants. Generate statements of delinquencies to credit bureau and purge records if debt has been satisfied. Determine if accounts can be handed over to law practice that specializes in debt collection suits. Report satisfied debts to credit bureaus and clients. Follow federal and state laws dealing with debt collection, HIPAA, and telecommunication practices. Flawless LLC
March 2010 – Oct 2023 Personal Assistant / Salon Manager / Sales Manager Manage meetings, appearances, bookings, and any public related events. Manage financial bookkeeping for the company retail sales and payroll for employees. Website review and maintaining inventory, online sales, and offered services. Volunteer, public, and social event planning/hosting of events. Manage, hiring, and termination of salon, magazine, and sales associates. Work with Marketing to ensure consistent lead generation for all brands. Administer updated schedule, goals, and task to employees. Identify staff training requirements. Setting, motivating, and monitoring sales targets and customer satisfaction. Delegate client service payments and distributed collected funds back to the appropriate stylist. Inventory, display and finalize retail sale of merchandise. Drive turnover and profits. Advantage XPO (TD AUTO FINANCE)
October 2011 – Feb 2013 Customer Service Representative Roanoke, Texas Manage new and existing contracts with auto loan customers. Assist with account payments via phone and internet for TD Auto Finance customers. Present accurate and complete information concisely to customers. Document accounts speedily and accurately. Advise and follow state specific guidelines. Assist with questions and offer solutions regarding auto financing. Determine eligibility and process auto loan extensions. Print, copy, and file important and confidential documents. Collaborate with departmental supervisors and peers to assist in developing positive reinforcements and positive call center atmosphere for all representatives. American Water
May 2010 - October 2011 Customer Service Representative Pensacola, Florida Create and manage service orders for water and sewer accounts. Collections via phone for American Water Customers. Present accurate and complete information concisely to customers. Document accounts speedily and accurately. Advise and follow state specific guidelines set by the PUC for water service. Assist with questions and offer solutions regarding water and sewer services and billing. West Corp.
February 2009-March 2010 Advanced Customer Service Representative Pensacola, Florida Collections via phone for Comcast Customers. Present accurate and complete information concisely to customers. Document accounts speedily and accurately. Build rapport via phone and assist with questions and offer solutions regarding services, bills, and equipment. Up-sell products and services according to the beneficial products to the customer NCO Group Inc.
December 2006-February 2009
March 2008-February 2009 AT&T First Party Team Lead Montgomery, Alabama Consistently provide outstanding service that exceeds floor expectations while creating a pleasant working environment and maintaining a high level of professionalism. Effectively perform genres of communication and train changes provided via corporate. Assist with the tracking and correcting of employee payroll and lead associates through coaching and developing, to obtain the highest level of performance. Creating, sorting, and filing of employee development logs and other job-related files and effectively perform all account representative duties above standard expectation. Manage retention, environment, and culture to meet team goals while. Protect company proprietary and confidential information in accordance with NCO confidentiality policy and corporate information security policies and procedures. December 2006-March 2008 Accounts Receivables Representative Montgomery, Alabama Liaison between all impacted departments to ensure proper communications and reporting. Collect electronic funds for both current and delinquent accounts. Provide solutions that are beneficial to both the client and customer. Provide reasonable account adjustments and build rapport while negotiating beneficial solutions, and to avoid delinquent accounts. Utilize client provided call model securing a commitment to pay delinquent amounts. And secure information that assists in payment tracing and data updates as necessary. Outbound calling to advise, negotiate, and collect payment on for delinquent accounts. Protect client and customer information obtained in accordance with company policies. Collaborated with departmental trainers to assist new hires in developing, transition from training to call center floor, and maintaining client specifications know as Peer Assistant Learning program (P.A.L.)
Education
Booker T. Washington High School Tuskegee, Alabama References
Professional
Mr. Ernesto Sorto Samson Properties – Managing Broker 6710 Oxon Hill RD
Oxon Hill MD, 204745
Mrs. Adrienne Calloway Holloway Credit Solutions – Collections Manager 1286 Carmichael Way
Montgomery, AL 36106
Personal
Mr. Willie Smith City of Tuskegee - Fire Marshall
117 Frazier St.
Tuskegee, Alabama 36083
Mr. Christopher Townsend Davita Dialysis – Dialysis Technician 806 N Lakewood Ave
Baltimore, MD 21205
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