Mental Health Healthcare Administration
Resume:
Wendy Dudeck
Multifaceted experienced behavioral and mental health professional with advance skills
in healthcare administration, public health administration and epidemiology, along with clinical education and professional experience providing in depth behavioral and mental treatment to children, adults, geriatric patients and families. In addition to providing clinical supervision to bachelor and master level clinicians seeking certification. Scranton, PA 18509
**********@*****.***
Master’s level professional provider of family, individual, behavioral and addiction disorder treatment interventions. Holding a combination of nearly 25 years in Healthcare Administration and provider of Clinical Counseling; I am in search of an opportunity, in which I can utilize my eclectic professional skill set, extensive education and field experience.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
BHHRS- School, Mobile, Home, Community and Community Therapist Children's Service Center of Wyoming Valley Inc.-Wilkes-Barre, PA April 2019 to January 2023
• Approximately 4 years conducting screening interviews to determine the need for further assessment and emergent care services for mental and/or behavioral health.
• Make referrals to appropriate health and human services agencies as needed based on the outcome of the screening interview.
• Conduct confidential, quality assessments, that are gender-responsive and trauma-informed, to determine the appropriate level of care.
• Use a strengths-based and trauma-informed approach to work collaboratively with clients, along with internal and external support and treatment team members to help support clients.
• Provide clinical consultation to referral resources, mentors, family members.
• Work closely with client to engage them in the decision-making process and help them understand the benefits of assessment and accessing the appropriate level of care.
• Collect and review referral information upon assignment of clients from the referral source and consult with others as needed, to support coordination of services.
• Coordinate with the intake staff, as needed, to contact clients and confirm appointment dates, times, and assessment locations.
• Based on assessments, make referrals to the most appropriate programs and agencies.
• Assist clients with scheduling an admission or first appointment date at the program or facility where they are referred.
• Monitor client access to and involvement with treatment and other providers to help address barriers to treatment and the and client's satisfaction with adjusting to the program. Treatment Counselor
PA Treatment and Healing-Scranton, PA
September 2016 to May 2017
• Approximately 1 year conducting screening interviews to determine the need for a drug and alcohol emergent services in the specific areas of detoxification, prenatal care, and psychiatric care.
• Provide individual/group/family therapy and psycho-education groups as necessary.
• Coordinate the admission and intake with the appropriate staff to ensure a timely and smooth transition into treatment; if client is referred to a program of another agency, forward all required documentation to that program.
• If a client does not keep an assessment appointment, follow up by phone, mail or email and offer to reschedule the appointment.
• Work collaboratively with client's funding sources to obtain initial authorizations for reimbursement for intervention and recovery support services.
• Work cooperatively with the legal system to ensure coordination of services including court appearances when appropriate.
• Complete paperwork requirements and maintain quality, up-to-date clinical records, including information for invoicing; enter necessary information into an electronic medical records (EMR) system.
• Consult with supervisor and/or psychiatrist as needed.
• Maintain working knowledge of other drug and alcohol treatment agencies and programs, along with a list of resources that can be shared with clients
• Remain in compliance with internal and external policies, procedures, regulations, and standards, including all of PATH's policies and procedures and Quality Assurance Plan, DDAP requirements, State Licensing standards, county monitoring requirements, and managed care regulations.
• Participate in all assigned meetings, staff development, and training as required Wellness Instructor/School Counselor
VisionQuest Alt Learning Center-Luzerne, PA
September 2014 to August 2016
• Approximately 2 years Group/Individual Therapy/Wellness Instruction/Curriculum Development.
• Provided both individual and group therapy for patients suffering from addiction.
• Meeting with clients to evaluate their health and substance problems.
• Creation of treatment plans.
• Teaching coping mechanisms.
• Leading group therapy sessions, providing updates and progress reports to courts, referring clients to additional support groups as necessary.
• Setting up aftercare plans, and meeting with family members to provide guidance and support.
• Development and management of a comprehensive counseling program.
• Continuous review and discussion of the comprehensive counseling program with the administrator.
• Maintain current and appropriate resources for staff.
• Provide direct services through Guidance Curriculum, Individual Student Planning and Preventive and Responsive Services.
• Utilize data to develop comprehensive programs that meet student needs.
• Implementation of developmentally appropriate and prevention-oriented group activities to meet student needs and school goals.
• Incorporate, into their programs, the life skills that students need to be successful following graduation.
• Assist all students, individually or in groups, with developing academic, career and personal/social skills, goals, and plans.
• Accurately and appropriately interpret and utilize student data. Behavior Specialist Consultant/Mobile Therapist/Evaluator Evergreen BIC-Luzerne, PA
December 2013 to July 2014
• Approximately 1.5 years providing individual and family based therapy.
• Develop and implement treatment plans.
• Manage training sessions and provide supervision of bachelor level mental health professionals.
• Receive direct supervision from a licensed clinical psychologist.
• Conduct psychological evaluations of children and adolescents.
• Complete written psychosocial reports and required treatment documentation. Lackawanna County Head Start Program Mental Health Consultant Family Enrichment Center-Scranton, PA
August 2009 to August 2013
This and further positions are inclusive of roles held throughout 4.5 years of employment with Family Enrichment Center.
• Review children’s social/behavioral screening using the Ages and Stages measurement tool, while observation of children individually and in small groups for behavioral concerns for 9 Head Start locations in Lackawanna County PA.
• Review parent input letters provided by parents with noted concerns/questions are and provide written feedback to the parent.
• Work with center staff by suggesting solutions to issues including behavior modification techniques and practical strategies based on the individual needs of the children or groups of children.
• Document outcome of visits including recommendations, suggestions and possible needs based referrals.
Mobile Therapist/Behavior Specialist Consultant
Family Enrichment Center-Scranton, PA
April 2009 to August 2013
• Provided individual and family based therapy.
• Developed, implemented, and regularly updated treatment plans.
• Managed training sessions and provided weekly supervision of bachelor level mental health professionals.
• Received direct supervision from a licensed clinical psychologist weekly. Psychological Evaluator
Family Enrichment Center-Scranton, PA
January 2009 to August 2013
-Conduct psychological evaluations of children and adolescents for BHRS service providers.
-Conduct initial psychological evaluations as well as quarterly reevaluation.
-Complete written psychosocial reports, which included diagnosis, GAF Score and treatment recommendations.
Internship
CLEARBROOK TREATMENT CENTER-Wilkes-Barre, PA
January 2011 to June 2011
Assistant to Chief Operating Officer
Hazleton General Hospital-Hazleton, PA
January 2006 to January 2007
• Approximately 1 year reviewing and negotiating employment contracts, including compensation, benefits, bonus structure, relocation expense reimbursement, vacation time and non-compete agreements.
Education
Master of Science in Counseling (Concentration Addictions) Grand Canyon University - Phoenix, AZ
August 2010 to December 2012
Master of Science in Healthcare Administration
King's College - Wilkes-Barre, PA
August 2006 to December 2008
Graduate Certificate in Healthcare Leadership
King's College - Wilkes-Barre, PA
2006 to 2007
Bachelor of Arts in Mass Communications
King's College - Wilkes-Barre, PA
June 1997 to December 2001
Skills
• Behavioral health
• Patient assessment
• Communication skills
• Addiction counseling
• Microsoft Office
• Applied behavior analysis
• JCHAO Regulations
• Medicare
• Safety plans
• Experience working with students
• Motivational interviewing
• EHR systems
• Supervising experience
• Case management
• Care plans
• Mental health counseling
• Working with people with disabilities
• Organizational skills
• Discharge planning
• Budgeting
• Quality assurance
• Administrative experience
• Program management
• Child welfare
• Training & development
• Teaching
• Presentation skills
• Human resources
• Classroom experience
• HIPAA
• Outpatient
• Crisis management
• Customer service
• Medical terminology
• Workday
• Payroll
• Sales
• Technical support
• Field service
• Computer literacy
• Section 8
• Corrections facility medical clinic
• Front desk
• Leadership
• Writing skills
• Crisis intervention
• Social work
• Experience with children
• Child protective services
• English
• Computer skills
• Working with people with developmental disabilities
• Editing
• Proofreading
• Project management software
• Hospitality
• Marketing
• Google Suite
• Interviewing
• Individual / Group Counseling
• Group Therapy
• Program Development
• Behavioral Therapy
• Intake Experience
• Meeting Facilitation
• Managed Care
• Managed Care
• Curriculum Development
• Child & Family Counseling
• Cognitive Behavioral Therapy
• Child welfare
• Management
• Conflict Management
Assessments
Medical billing — Proficient
January 2024
Understanding the procedures and forms used for medical billing Full results: Proficient
Customer focus & orientation — Proficient
August 2022
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient December 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Elementary school classroom management — Proficient October 2021
Managing behavior in elementary school classrooms
Full results: Proficient
Time management skills — Proficient
June 2024
Managing one's own time to complete tasks quickly and efficiently Full results: Proficient
Management & leadership skills: Impact & influence — Proficient March 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Childcare skills — Proficient
May 2024
Tests early childhood education skills and the ability to build relationships with families Full results: Proficient
Nursing assistant skills — Proficient
June 2024
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient
Social media — Proficient
February 2024
Knowledge of social media techniques and analytics interpretation Full results: Proficient
Work style: Reliability — Proficient
June 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Case management & social work — Proficient
May 2021
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Customer focus & orientation — Proficient
November 2023
Responding to customer situations with sensitivity Full results: Proficient
Case management & social work — Proficient
November 2023
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Building relationships for childcare providers — Proficient June 2024
Building positive and productive relationships with families of children ages 0–3 Full results: Proficient
Proofreading — Proficient
August 2021
Finding and correcting errors in written texts
Full results: Proficient
Protecting patient privacy — Proficient
January 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Middle school classroom management — Proficient
June 2024
Minimizing classroom disruption and engaging students Full results: Proficient
Written communication — Proficient
August 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Social media — Proficient
November 2022
Knowledge of social media techniques and analytics interpretation Full results: Proficient
Attention to detail — Proficient
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Sales skills — Proficient
April 2021
Influencing and negotiating with customers
Full results: Proficient
High school classroom management — Proficient
June 2024
Minimizing classroom disruption and engaging students Full results: Proficient
Case management & social work — Proficient
May 2022
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Early childhood development — Proficient
November 2023
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Food service: Customer situations — Proficient
April 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Flexibility — Proficient
June 2024
Adapting behaviors or ways of working in response to new conditions Full results: Proficient
Work motivation — Proficient
June 2021
Level of motivation and discipline applied toward work Full results: Proficient
Work style: Conscientiousness — Proficient
June 2024
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Patient-focused care — Proficient
March 2024
Responding to patient concerns with sensitivity
Full results: Proficient
Project timeline management — Proficient
July 2022
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient March 2024
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Call center customer service — Proficient
September 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Verbal communication — Proficient
October 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Warehouse shift leader — Proficient
May 2024
Supervising warehouse staff and maintaining safety and security standards Full results: Proficient
Management & leadership skills: Planning & execution — Proficient November 2022
Planning and managing resources to accomplish organizational goals Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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