Operations Manager Order Fulfillment

FREDERICK W. URQUHART JR.

Lancaster, ***** NY 716-***-**** *****.********@*****.***

Summary

Experienced Warehouse and Operations Manager with a proven track record in optimizing warehouse functions, leading cross- functional teams, and driving process improvements across diverse industries. Adept at overseeing daily operations, including inventory control, order fulfillment, and staff coordination, with a focus on maximizing efficiency, reducing errors, and maintaining high safety standards. Skilled in implementing inventory management systems, streamlining workflows, and training teams to foster a culture of safety and accountability. Demonstrated success in reducing operational costs, improving order accuracy, and meeting production targets while ensuring compliance with safety regulations. Known for strong leadership abilities, cross-departmental collaboration, and a commitment to continuous improvement. Skills

Inventory Management

Staff Supervision

Order Fulfillment

Process Improvement

Staff Training

Safety Compliance

Logistics Coordination

Lean Manufacturing

Quality Control

Facility Management

Vendor Management

Warehouse Optimization

Inventory Systems Management

Functional Team Collaboration

Budget Management

Operational Strategy Development

Problem Solving

Customer Service

Crane & PIT Operation Training

Team Leadership

Effective Communication

Experience

Operations Supervisor 07/2024 to 03/2025

Ryerson

Supervised daily warehouse operations, ensuring timely order fulfillment, inventory accuracy, and safety compliance across all shifts.

Led and motivated a team of 15+ staff, improving productivity by 20% through effective training, delegation, and performance monitoring.

Implemented process improvements and lean strategies that reduced operational costs and minimized downtime.

Collaborated with cross-functional teams to align logistics and supply chain goals with company KPIs and customer satisfaction standards.

Warehouse Manager 08/2023 to 07/2024

Pool Supplies Accra Ghana

Supervised daily warehouse operations, including inventory control, order fulfillment, and staff coordination to ensure efficient workflow and timely deliveries.

Implemented process improvements that increased operational efficiency and reduced order errors by 20%.

Led and trained a team of 10+ warehouse staff, fostering a culture of safety, accountability, and high performance.

Maintained accurate stock records using inventory management systems, ensuring optimal stock levels and minimizing discrepancies.

Harlequin/HarperCollins Publishing 09/2021 to 08/2023 Operations & amp; Safety Supervisor

Managed day-to-day operations, optimizing workflow and resource allocation to ensure smooth production and distribution processes.

Developed and enforced safety protocols, resulting in a 25% reduction in workplace incidents and ensuring compliance with industry regulations.

Coordinated with management to implement cost-saving initiatives, improving efficiency by 15% while maintaining high- quality standards.

Led a team of 20+ employees, providing training and continuous support to foster a safe, productive work environment. Warehouse Manager 10/2020 to 09/2021

THRUWAY FASTENERS Buffalo

Oversaw all aspects of warehouse operations, including receiving, storage, order picking, and shipping to ensure timely and accurate delivery of fastener products.

Streamlined inventory management practices, reducing stock discrepancies and improving order accuracy by implementing barcode scanning systems.

Coordinated with procurement and sales teams to align warehouse operations with customer demand and production schedules.

Ensured compliance with OSHA safety regulations, conducting regular training sessions and maintaining a clean, organized warehouse environment.

Production Manager 08/2019 to 03/2020

FOWLER'S CHOCOLATE

Oversaw daily chocolate production operations, ensuring adherence to quality, safety, and hygiene standards while meeting output targets.

Coordinated cross-functional teams, including packaging, quality control, and logistics, to streamline workflows and reduce production downtime by 20%.

Implemented process improvements and inventory management systems, optimizing raw material usage and minimizing waste.

Warehouse Manager 08/2018 to 07/2019

MURPHY AND NOLAN Buffalo

Managed daily warehouse operations, including inventory control, order fulfillment, and shipping/receiving processes to ensure timely and accurate deliveries.

Supervised and trained warehouse staff, improving team productivity and reducing picking/packing errors by 25%.

Implemented inventory tracking systems and streamlined storage procedures, enhancing space utilization and stock accuracy.

Ensured compliance with safety regulations and company policies, conducting regular audits and maintaining a clean, hazard-free work environment.

Operations/Facility Manager 10/2014 to 07/2018

EXOCOR

Managed daily operations and facility maintenance, ensuring seamless business functions and minimizing downtime by optimizing resource allocation and scheduling.

Led a team of facility personnel, overseeing staff development, performance reviews, and the implementation of training programs to improve operational efficiency.

Developed and implemented operational strategies, improving workflow and reducing operational costs by 15% through process improvements and effective resource management. Senior Production Supervisor 02/2014 to 07/2014

JIFFY-TITE

Supervised a production team, overseeing daily manufacturing operations to ensure product quality, safety, and efficiency in line with company standards.

Monitored production schedules, adjusted workflows, and allocated resources to meet production targets, resulting in a 10% increase in output.

Collaborated with the quality control team to identify and resolve production issues, improving product consistency and reducing defects by 20%.

Implemented lean manufacturing principles and best practices, streamlining processes and reducing waste, contributing to a 15% cost reduction.

Senior Operations Supervisor 10/1994 to 11/2013

RYERSON STEEL

Supervised daily operations in a fast-paced steel production environment, ensuring adherence to production schedules, quality standards, and safety protocols.

Led and mentored a team of supervisors and staff, improving productivity and team performance, achieving a 12% increase in operational efficiency.

Coordinated with maintenance and quality control teams to address equipment issues and maintain product integrity, reducing downtime by 15%.

Developed and implemented operational procedures and safety measures, contributing to a significant reduction in workplace accidents and improving overall safety compliance VP OF OPERATIONS 10/1984 to 04/1991

URQUHART DELIVERY

Directed all operational aspects of the company, overseeing logistics, transportation, and delivery services to ensure timely and cost-effective operations.

Developed and implemented strategic initiatives to streamline processes, improving delivery times by 20% and reducing operational costs by 18%.

Managed a team of senior managers, fostering collaboration across departments and driving performance improvements through targeted leadership and training.

Operations Supervisor & Crane / PIT Trainer

Ryerson Steel

Supervised daily operations within the steel production facility, ensuring efficient workflows, safety compliance, and optimal use of resources across production lines.

Trained and certified employees in crane operations and powered industrial truck (PIT) use, enhancing safety and operational efficiency while reducing workplace accidents by 15%.

Implemented best practices in safety procedures and equipment handling, contributing to a 10% increase in overall team productivity

Education and Training

BUSINESS ADMINISTRATION

ERIE COMMUNITY COLLEGE

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