High School Hospitality Management
Resume:
ERIKA B. GALANGGA
Sitio Militar Brgy. Bahay Toro
Quezon City
***************@*****.***
OBJECTIVE
To work in an environment that would give me an opportunity for personal growth and enhance my professional skills in the service industry. To provide the best customers satisfaction, and also to achieve my goal to become the best in what I do.
PERSONAL DATA
Date of birth: July 18, 2000
Citizenship: Filipino
Sex : Female
Civil status: Single
Religion: Roman Catholic
EDUCATIONAL BACKGROUND
Recto Memorial National High school
Brgy. Quipot Tiaong, Quezon
2013-2017 (High school Graduate)
Recto Memorial National High school
Brgy. Quipot Tiaong, Quezon
Information Communication and Technology Strand
Technical Vocational Livelihood Track
2017-2019 (Senior High Graduate)
Villagers Montessori College
10 Dalsol Rd. 6515 Village, Sangandaan, Quezon City
Bachelor of Science in Hospitality Management
2019-2023 (College Graduate)
Educational Achievement:
2nd place in Mock tail competition
Villagers Montessori College
February 27, 2020
1st place in Food styling competition
Villagers Montessori College
February 27, 2020
Best in Food and Beverage Operations
Best in Culinary arts
Best in Hotel Operations
Work Experience:
Ombu Kusina Restaurant, Sequioa Hotel Quezon City
Cashier/Server (July 5, 2021-July 22, 2024)
*Advise Guests and Customers on Food and Beverages choices by using excellent knowledge of menu items.
*Building strong rapport with returning guests through friendly and professional service as willingness to accommodate special request.
*Preparing and serving best seller desserts and drinks at bar through expert use of applicable glassware, fruit, and decorations.
*Manage transactions with customer using cash resisters
*Collect payments whether in cash or credit
*Resolve customer complaints, guide them and provide relevant information.
*Greet customer when or leaving the restaurant.
*Preparing dining areas before guests are seated.
Manmaru Izakaya Japanese Restaurant, Quezon City
Receptionist/Waitress (October 10, 2024-Present)
Greets customers courteously and professionally, welcomes them to the restaurant, and attends to their inquiries before handing them to a waiter who will take their orders.
I ensure that bookings are ready before the arrival of guests to avoid awkward situations of guests coming to meet no tables.
I inform dining crews of the number of customers waiting for tables, urging them to hurry up in order not to keep them waiting for long. At the same time, I will plead with guests who are yet to get a table to be patient; while being calm when dealing with inpatient guests.
Handling bookings
SKILLS
Time Management
Problem Solving
Food and Beverage
Hard work and Dedication
Good personality
High level of professionalism and reliability in a restaurant environment
CHARACTER REFERENCE
Jake Francis P. Puntanar
Casino Server
Solaire Resort North
I hereby certified that the above information is true and correct to the best of my ability and knowledge.
ERIKA B. GALANGGA
Applicant
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