Customer service agent/ data entry

ARACELI RODRIGUEZ

Email: *******@******.*** Phone # 830-***-****

Objective

Seeking a challenging yet rewarding role where I can leverage my 3 years of experience providing fast, accurate, and empathetic support to a wide range of customers.

Experience

Mar 2024 - Present

Glowtouch llc, San Antonio - CUSTOMER SERVICES REPRESENTATIVE

●Provided exceptional customer service by promptly addressing client inquiries and resolving issues.

●Managed high-volume incoming calls while maintaining a positive attitude and professional demeanor.

●Developed and maintained strong relationships with clients to foster loyalty and repeat business.

●Provided exceptional customer support through various communication channels, resolving inquiries and issues efficiently.

●Managed customer accounts and maintained accurate records using CRM software.

March 2022- March 2024

Sutherland global, San Antonio- CUSTOMER SERVICE AGENT

●Actively listened to customer feedback and implemented suggestions to improve service quality.

●Collaborated with cross-functional teams to address complex customer concerns and ensure satisfaction.

●Achieved a 95% customer satisfaction rating through effective problem-solving and attention to detail.

●Conducted follow-up calls with customers to ensure their needs were met and gather feedback.

●Handled high-volume calls and emails while maintaining a professional demeanor and calm attitude.

Education

June 2013 - December 2014

Gary Job corps, San Marcos - Certified nursing assistant

Skills

●Communication: Excellent communication skills with colleagues and customers

●Active Listening: Paying close attention to customer needs to ensure their needs are met

●Problem-Solving: Identifying customer issues and finding creative solutions

●Adaptability: Able to adjust various communication styles that best fits the situation

●Time Management: Efficiently handling customer interactions and prioritizing tasks to ensure timely resolution of issues

●Collaboration: Working effectively within a team setting

●Emotional Intelligence: Able to understand the emotions of others to de-escalate situations and provide compassionate service.

●Attention to Detail: Ensuring accuracy in handling customer information

●Positive Attitude: Maintaining a friendly and optimistic demeanor

●Conflict Resolution: Effectively addressing customer complaints

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