Customer Service Representative
Resume:
Nichole Whittington
Tampa, FL *****
**************@*****.***
Work Experience
Customer Service
Epiq-Tampa, FL
September 2023 to September 2024
Assisting Wells Fargo customer with account information that’s including a lawsuit . Creating and account for each customer and provide correct information
Customer Service
Wipro-Tampa, FL
September 2021 to February 2023
Taken inbounds calls for alight customers for medical benefits Hotel Housekeeping
Holiday Inn Express and Suites-Kissimmee, FL
January 2020 to December 2022
Housekeeping
Provide Assistance to Guest
Maintain hotel cleanliness standards
Collaborate with hotel teams
Customer Service Representative/Agent
Alorica-Tampa, FL
April 2019 to September 2021
In take calls from Bank of America customers
• results in timely and efficient manner to ensure positive customer service
• Give the best customer services to each customer for account info Customer Service Representative
Convergys-Tampa, FL
November 2015 to January 2019
• results in timely and efficient manner to ensure positive customer service
• Give the best customer services to each customer for cable internet and mobile for spectrum Customer Service Representative
Pete's Ultimate Movers-Tampa, FL
January 2012 to October 2015
* Process survey results in timely and efficient manner to ensure positive customer service and account satisfaction.
* Review and explain all charges associated with relocation.
* Schedule required third party services in order to meet customer requirements and ensure a timely load schedule.
* Serve as single point of contact for all communication between customer and company throughout entire move process.
Call Center Representative
ICS-Tampa, FL
January 2011 to December 2012
* Meets commitments to customers.
* Applied questioning and listening skills that support effective telephone communication.
* Effectively deal with job stress, angry callers, and upset customers.
* Achieved set targets of the firm by the stipulated deadline.
* Entered and updated new customer details in the customer relationship software.
* Helped customers place new orders or upgrade existing content.
* Assisted customers with their queries, and problems by phone and e-mail. Call Center Representative
APAC Customer-Tampa, FL
January 2010 to December 2011
* Receive inbound calls from participants with regards to shipping information.
* Answer participant questions, as well as question participants to obtain full understanding of what information is being requested.
* Provide quality customer service on every call.
* Communicate clearly and effectively with participants.
* Promote good listening skills.
Education
Diploma
Lakeland High School - Lakeland, FL
May 1990 to May 1990
Skills
• Computer skills
• Customer Care
• Microsoft Word
• Communication skills
• Order picking
• Multilingual
• Customer Support
• Call Center
• English
• Time management
• CSR
• Hospitality
• Order fulfillment
• Organizational skills
• Customer Service
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