Quality Assurance Housekeeping Supervisor
Resume:
Bridgette Jones
McComb, MS *****
******************@*****.***
Summary
Efficient Head Housekeeping Supervisor known for productivity and ability to complete tasks swiftly. Possess specialized skills in staff management, inventory control, and quality assurance procedures. Excel in communication, leadership, and problem-solving, ensuring smooth operation of housekeeping services.
Skills
Inventory management
Employee training
Standard operating procedures
Quality control
Experience
August 2018 - May 2025
Ajay kerh - McComb, Mississippi
Head Housekeeping Supervisor
Monitored inventory levels of guest room supplies such as towels, linens, toiletries and placed orders when needed.
Coordinated with other departments such as engineering or front desk personnel to ensure guests needs were met promptly.
Inspected guest rooms and common areas to ensure they are cleaned according to company standards.
Participated in recruitment process by interviewing potential candidates for open positions within the housekeeping team.
Analyzed data related to occupancy rates, productivity levels in order to identify areas of improvement within the department.
Maintained records of employee attendance, hours worked and payroll information.
Developed standard operating procedures for housekeeping activities such as laundry services, linen management, waste disposal.
Managed and supervised a team of housekeeping staff to ensure quality standards were met.
Assisted with special projects or events that require additional staffing support from the housekeeping team.
Implemented safety protocols to reduce risks associated with chemicals used during cleaning processes.
Trained new employees on housekeeping procedures, safety protocols and customer service practices.
Ensured proper use of cleaning supplies by monitoring inventories and ordering necessary items when needed.
Attended meetings with upper management regularly to discuss strategies for improving departmental efficiency.
Resolved conflicts between staff members in an effective manner while maintaining good working relationships with all employees.
Provided guidance and support to junior supervisors regarding operational issues or personnel matters.
Organized the daily cleaning schedules for all areas, monitored progress and ensured tasks were completed in a timely manner.
Sustained safety protocols to support proper and cost-effective equipment and material usage.
Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Stocked room attendant carts with supplies to keep carts organized and clean.
Verified each completed room against standard plans to maintain consistency.
Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Inventoried incoming supplies and placed items in stock for use by personnel.
Prepared work schedules for associates to promote proper staffing levels.
Communicated guest service scores to drive improvement and higher guest satisfaction.
Communicated with maintenance team on damages to repair.
Sanitized and cleaned sinks, mirrors, toilets and showers.
Delegated work to staff, setting priorities and goals.
Established and enforced procedures and work standards, promoting team performance and safety.
Mixed water and detergents or acids to prepare cleaning solutions.
Swept and damp-mopped private stairways and hallways.
Defined and monitored personnel and project schedules to ensure on-time project completion.
Monitored cleanliness of lobby, swimming pool and other common areas.
Recruited and hired workers, in addition to supervising and monitoring daily performance.
Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
Coached staff on strategies to enhance performance and improve customer relations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reported damage or theft of hotel property to management.
Explained goals and expectations required of trainees.
Polished furniture and room accessories to keep all areas bright and fresh.
Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
Practiced safe work habits and wore protective safety equipment.
Collaborated with multiple departments to maximize workflow and efficiency.
Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Developed training programs to build employee performance, improve employee engagement and increase employee retention.
Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Reviewed employee performance and devised improvement plan to achieve goals.
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Created reports detailing daily operations such as room availability status or number of occupied rooms.
Conducted regular performance reviews for housekeeping staff and provided feedback on their performance.
Responded to customer complaints in a professional manner, investigated issues and took corrective action as needed.
May 2007 - February 2017
Thomas rand - McComb, Mississippi
Interior Painting
Performed periodic interior painting duties as requested by management team.
Utilized power tools to shape wood for interior trim work.
Encouraged creativity among young learners by providing them with opportunities to explore various art forms such as painting or sculpting.
Vacuumed interior carpets, upholstery, and other fabrics on board the yacht.
Physically performed painting, loading/unloading, pressure washing, and errands.
Assisted with painting interior and exterior surfaces of buildings.
Reviewed product drawings to ensure all components meet design requirements prior to painting process.
Removed upholstery from interior of vehicles prior to performing repairs.
Cleaned and prepared surfaces for painting by sanding, scraping, and washing.
Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
Supervised architectural interior work for buildings and installed room accessories for owners.
Helped children take part in various activities offered during the party, such as pinatas or face painting.
Installed drywall and plasterboard for interior walls and ceilings.
Cleaned and detailed vehicle interiors, including vacuuming carpets, cleaning upholstery, and wiping down all surfaces.
Removed trash and recyclables from aircraft interior.
Organized maintenance on ship hull and superstructure and performed painting, repairs and general cleaning tasks.
Vacuumed interiors of trucks to remove dust and dirt particles.
Conducted ice resurfacing activities such as flooding, painting lines, and cleaning debris from the ice surface.
Prepared surfaces for painting or wallpapering by filling holes and cracks with plaster or spackling compound.
Education and Training
May 2002
Ms Job Corps Crystal Springs, MS
Architectural And Building Sciences
May 2001
Independence Jr High Independence, La
GED
Languages
English
Professional
Certifications
Head housekeeping manager
Accomplishments
Order 95 with choice Central and 2024 working for the comfort inn first person to ever make that score for the comfort inn in McComb Mississippi
Activities and Honors
Camping,detail to decorative projects
References
References available upon request.
Contact this candidate