Project Management Client Relationship
Resume:
SMITA MAHILANGE
SKILLS
• Agile Methodology
Tools : JIRA, ALM, Confluence,
Zephyr, GIT, Jenkins, ScriptRunner
•
• AWS, Azure
• Scripting: Groovy Script, VBA Script
Programming Languages: PL/ SQL,
Java, Python(Fresher)
•
Documentation Tools: MS Word, MS
Excel, MS PowerPoint, Web Viewer
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Web Scripting Languages: JavaScript,
JQL
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• DBMS: SQL Server
• Client Relationship Management
• Business process improvement
• Budget management
• Goal setting and delivery
• Change management
• Ethical decision making
• Customer service orientation
• Teamwork and collaboration
• Microsoft Office
• Communications
• Email handling
• Decision making
• Customer interaction
• Leadership potential
• Client servicing
• Project management tools
• Prioritisation and time management
• Product and brand knowledge
COMMUNICATION SKILLS
• Excellent communicator
• Effective negotiation skills
Aptitude to relate to people across all
hierarchical levels
•
EDUCATION
2024
10+ year of Experienced JIRA Administrator and Developer with a proven track record at Goldman Sachs, Synechron Technologies, and Bank of New York Mellon. Expertise in Agile Methodology, JIRA, Confluence, and ScriptRunner, with strong skills in Groovy scripting and SQL. Adept at managing complex projects, enhancing business processes, and delivering customised solutions to improve task management efficiency. Demonstrated leadership potential through successful project coordination and client relationship management. Career goals include leveraging technical expertise to drive innovation in project management tools.
EXPERIENCE
November 2020 - Current
Associate Goldman Sachs, Bangalore
· Provide custom scripts using Script Runner Groovy scripts.
· Support JIRA and Confluence administration, including creation and management of custom,
complex projects, workflows, security schemes, custom fields, dashboards, and reports
configurations.
Led minor and major JIRA/Confluence upgrades (including communications), and scheduled them.
Coordinate maintenance, and lead performance tuning/scaling in conjunction with our JIRA.
partner.
Install, manage, and administer Jira add-ons, plugins and extensions.
· Understand and adapt XML configuration files regarding JIRA integration, as necessary.
· Perform requirements gathering, business process workflows, and process improvement for
JIRA/Confluence workflows and processes in place, identifying where functionality can/cannot
· meet user requests.
· Maintaining and managing projects, boards, workflows, tasks/issues, permissions and users
including setting permissions and maintaining security for JIRA projects and Confluence spaces.
· Conduct training on JIRA and Confluence regarding how to use the tools, new functionality, etc.
· Create, maintain, and support dashboards and advanced filters for end users reporting capabilities.
· Provide User Management and grant user permissions in accordance with role.
· Resolve issues as they arise with JIRA Projects and Confluence in coordination with JIRA
partner team.
· Interact with existing vendors for support and troubleshooting, working with our JIRA instance
· hosting provider on necessary upgrades and communications with others on planned outages.
August 2019 - November 2020
PERSONAL DETAILS
Bengaluru, India 560043
*****.*********@*****.***
Post Graduation in Cloud
Computing(PCGG) Clouds
Great lakes, Bengaluru
Bachelor of Technology Electronics and
Instrumentation
Institute of Technical Education and
Research, Bhubaneshwar, Orissa
ACCOMPLISHMENTS AND
AWARDS
• Bravo Award
• Excellence Award
• Syne Award
• Star Award
JIRA Administrator and Developer Synechron Technologies Pvt. Ltd., Pune
January 2015 - August 2019
JIRA -ALM Administrator/ Developer Bank of New York Mellon, pune
Coordinated communications between various departments to schedule meetings and keep company informed on critical matters.
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Served as main point of contact for outside vendors, connecting with relevant personnel or department.
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Managed client communications by answering phones and corresponding through email.
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Liaised with customers, addressed enquiries, handled meeting requests and answered billing questions to provide outstanding customer care.
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Provided ongoing client support in BNYM JIRA issue tracking tool for timely project customizations.
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• Handled back-end customization based on client requirements. Managed JQL queries on issue navigator and database for result- driven reports.
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• Conducted project onboarding calls to gather user requirements. Customized fields, permission workflows, and dashboards to create applications.
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Implemented agile process flow in JIRA, enhancing task management efficiency.
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Implemented time tracking tools in JIRA, explaining functionality to clients.
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• Supported Scrum Master in tailoring JIRA to meet company needs.
• Managed DB configuration and site backup.
Configured email notifications on status change as well as configuring the Permission Schemes in JIRA as well as automatic issue creating through mail, customize status
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Implemented enhancements in the Portfolio portal for optimized project tracking.
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• Facilitated project coordination for enhanced team efficiency. Environment: JIRA, Confluence, SVN, GIT, SQL, Oracle Database, ScriptRunner, Groovy Scripts
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Managed client communications by answering phones and corresponding through email.
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