Customer Support Service

Rocio Sena

908-***-**** ***********@*****.*** South Amboy, New Jersey

LinkedIn.com/in/rociosena

Objective:

To leverage my extensive experience in customer service and logistics coordination to excel as a Customer Service Executive, ensuring accurate order fulfillment and enhancing customer satisfaction.

Education:

BS Business Administration, Berkeley College, Woodland Park, New Jersey 2014-2019

Experience:

Customer Support Agent/Receiving Coordinator

Veeco, Somerset, NJ 2018 - Present

- Managed order processing and ensured accurate entry into the ERP system, enhancing order management efficiency.

- Coordinated with logistics providers to arrange transportation and shipping schedules, ensuring timely delivery.

- Communicated effectively with customers regarding order status and issue resolution, maintaining high customer satisfaction.

- Prepared and managed shipping documents and delivery notes to ensure compliance with company protocols.

- Conducted inventory checks in collaboration with warehouse teams to ensure stock availability for order fulfillment.

Lead Inventory Control Coordinator

Vira Insight, Perth Amboy, NJ 2016 - 2018

- Assisted in managing order processing by entering data into the system for inventory adjustments.

- Coordinated with sales representatives to ensure product placement accuracy in stockrooms.

- Served as a primary point of contact for customers regarding order inquiries and issue resolution.

- Promoted to Lead Inventory Coordinator due to exceptional performance in managing customer interactions and logistics coordination.

- Trained new employees on CRM software to enhance customer support capabilities.

Office Clerk/Buyer

Kennedy International, Oldbridge, NJ 2015-2016

- Processed payments and generated invoices accurately as per company protocols.

- Negotiated prices with vendors and suppliers to optimize cost efficiency in logistics coordination.

- Responded to customer inquiries via chat and email, providing timely resolutions to enhance customer support.

Medical Registration Clerk/Registrar

Raritan Bay Medical Center, Old Bridge NJ 2014-2015

- Verified patient eligibility and maintained accurate records in the electronic medical record system.

- Coordinated with internal departments to ensure seamless operations in patient registration processes.

- Provided interpretation services and resolved issues related to patient information accuracy.

Skills:

Order Management Invoicing Logistics Coordination Customer Support

Documentation Inventory Checks Problem Resolution Reporting Collaboration CRM SAP Microsoft Office Suite Data Entry Bilingual

(Fluent in Spanish)

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