Virtual Assistant Customer Service

GLORY AKUBATA OLABISI

Lagos, Nigeria +*** 902-***-**** +234 815-***-**** ******************@*****.*** Personal statement

Motivated and adaptable remote worker with 10+ years of professional experience in administrative support, customer service, virtual assistance, academic counseling, and content management. Skilled in digital communication, CRM systems, document preparation, and remote collaboration. Highly organized, detail-oriented, and committed to continuous learning and delivering excellence in all tasks. Key Skills

Calendar and Email Management

Administrative Support and Data Entry

Document Preparation

Customer Service and Client Management

Visa & Travel Arrangements

Research and Reporting

Academic Counselling

Time Management &Organization

Proficiency in Microsoft Office, Google Workspace, CRM Systems] Professional Experience

Virtual Assistant/Customer Service Representative

Sanctified Fumigation Services Remote Aug 2022 – Present

Organized digital records and managed email communication.

Issued e-certificates, coordinated pest control technicians, and prepared newsletters and relevant documents.

Managed calendars.

Academics Content Editor (Contract )

Class54 Learning App& Afrilearn Learning App Remote 2022 – Present

Edited and uploaded academic content to learning apps.

Reviewed and updated educational materials for accuracy and relevance.

Updated Google trackers and maintained content records. Admission & Visa Counselor/Data Manager

UK Uni Success Ltd & British Canadian Int’l Education Lagos 2022-2024

Guided students through the full admission and visa application process for UK universities.

Verified documents, managed CRM databases, followed up with clients and maintained client records on spreadsheet.

Researched study options, provided career counseling, and processed visa applications. Student Counselor/Tutor

Elias International School Lagos 2016 - 2022

Developed academic plans for students.

Maintained student records and facilitated student development programs.

Provided counseling support, Collaborated with teachers, parents, and administrators to enhance student outcomes.

Tutor & Admin officer

Prime Amos Grammar School Lagos 2015 – 2016

Provided academic support, organized academic schedules and managed administrative tasks.

Conducted research and supported staff professional development.

Office Manager/Admin Officer

Philip Amune & Co. Lagos 2014 – 2015

Managed office operations, correspondence, and legal documentation.

Maintained filing systems,

Ensured confidentiality and security of sensitive data.

Personal Assistant/Administrative Support

Life Centred Christian Assembly Lagos 2012 – 2014

Managed schedules, appointments, and sensitive communication.

Supported preparation of sermon material and coordinated events. Tutor (NYSC Service Year)

Idumuje Unor High School Delta State 2011 - 2012 Nigeria

Tutored students and provided academic support.

Assisted with homework, project preparation, and examination preparation. Education

Abia State University, Uturu

B.Ed. (Hons) Guidance and Counseling / Social Studies (Second Class Lower Division) 2006 –2011

Professional Certifications

Administrative Assistant Training (Alison) – In Progress, 2025 Graphics Design Training (Women in Tech) – 2025

Virtual Assistant Training (Ladies in Tech Africa) – 2024 British Council Agent & Counsellor Certification – 2024 Teachers Registration Council of Nigeria (TRCN) – 2015 Educational Development Initiatives Training (CED) – 2015 Hobbies & Interests

Clerical activities, virtual administrative support, research, academic mentoring. References

Available upon Request

Contact this candidate