Customer Service Care
Resume:
Houston, TX
Nov **** Current
Houston, TX
Nov **19 Nov 2024
Keionna D Johnson
Professional Summary
Diligent customer service professional accustomed to working independently and collaboratively in direct response to customer care and support requirements. Communicates well with others and maintains accurate records. Decisive problem solver with enthusiastic attitude and desire to please consumers. Experienced supervisor with the ability to train and motivate staff to meet challenging performance targets and consistently satisfy customers with high-quality service. Focused on keeping the department efficient and cost-effective.
Work Experience
Beneficient Healthcare
Aide
Maintained discretion and integrity in dealing with confidential and sensitive data. Answered telephone calls, took messages and distributed messages to appropriate personnel.
Supported patient needs with grocery shopping, cleaning and household supply replenishment.
Monitored patient vital signs and reported changes to supervisors to review treatment regimens.
Offered companionship and emotional support to clients remotely and during sessions.
Transported clients to medical appointments and to complete errands. Guided patients through safely accessible motions and exercises to support health and mobility.
Administered medications in alignment with care plan and physicians' orders. Observed client conditions and prepared reports for recovery tracking purposes. Assisted patients with running errands, light housekeeping and meal preparation. Identified and documented changes to patient condition and notified care team for further instruction.
Discussed care challenges with supervisors and case managers to identify best solutions.
Remained calm and maintained professionalism during times of high emotional stress.
Triple O Healthcare
Home Health Aide
Defused conflict with critical thinking, emotional intelligence and tactful communication.
Maintained client privacy and confidentiality with strong adherence to established protocols and data security measures. Cleaned houses, prepared meals and laundered linens for immobile clients. Observed client conditions and prepared reports for 4606 Ridgerod Ln Houston, TX 77053
**********@*****.***
Houston, TX
Sep 2011 Mar 2019
recovery tracking purposes. Charted client data and changes in company EHR system. Delivered educational presentations to raise community public health awareness. Built trusting rapport through regular, predictable and consistent attendance to meet client needs. Transported clients to medical appointments and to complete errands. Learned and followed medical regulations and requirements in dispensing care. Documented short- and long-term goals in specific measurable time frames. Guided patients through safely accessible motions and exercises to support health and mobility. Administered medications in alignment with care plan and physicians' orders.
Complied with regulatory restrictions and best practices surrounding client care. Responded promptly to resident requests for assistance. Bolstered client confidence and wellness through constructive and positive feedback. Offered companionship and emotional support to clients remotely and during sessions.
Supported patient needs with grocery shopping, cleaning and household supply replenishment.
Monitored patient vital signs and reported changes to supervisors to review treatment regimens.
Reviewed and followed specific care plans for clients and reported completed tasks to supervisors.
Republic Parking System MD Anderson Cancer Center
Parking Manager
Directed motorists to parking areas or parking spaces using hand signals or flashlights.
Posted warnings and eliminated hazards to promote safety for pedestrians in and around parking lot vicinity.
Utilized computerized log system and T2 SOFTWARE to record all drive ins and drive outs.
Trained employees on customer service protocols and handling pricing complaints, boosting employee productivity and customer service scores 100%. Advised management regarding emerging industry trends and best practices to improve operations.
Achieved department targets with strategic resource allocation and schedule management.
Fostered inclusive and progressive work culture to boost employee morale and overall satisfaction.
Communicated policy updates to department, answered questions and monitored compliance.
Managed employee performance through disciplining, coaching and counseling. Improved employee skills and increased team value with new training opportunities and empowering leadership.
Tracked labor, sales, and inventory and managed operations to maximize returns. Oversaw cleanliness of parking lots and kept premises snow-free during winter months to facilitate smooth drive in and drive out. Calculated parking charges and collected fees from customers, issuing ticket stubs, or placing numbered tags on windshields.
Houston, TX
Apr 2014 Apr 2018
Houston, TX
Feb 2008 Nov 2011
Leveraged high emotional intelligence and conflict resolution to defuse conflict and address employee relations issues.
Performed facility checks to verify cleanliness and client safety. Led training and onboarding programs to assist new hires with meeting targets. Observed cashiers to spot performance issues, security problems and unauthorized behaviors.
Reconciled excess cash on hand to maintain security standards and prevent losses. Operated and trained employees on POS system functions for smooth front-end operations.
Trained and mentored staff members in customer service, cash handling and company policies.
Greeted customers, anticipated needs and offered superior customer service. Coordinated cashier schedules and workflow for adequate shift coverage. Blakk Rose Events
Event Coordinator
Event planning, design and production while managing all project delivery elements within time limits.
Liaise with clients to identify their needs and to ensure customer satisfaction. Conduct market research, gather information and negotiate contracts prior to closing any deals.
Provide feedback and periodic reports to stakeholders. Propose ideas to improve provided services and event quality. Organize facilities and manage all event's details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.
Ensure compliance with insurance, legal, health and safety obligations. Specify staff requirements and coordinate their activities. Cooperate with marketing and PR to promote and publicize event. Proactively handle any arising issues and troubleshoot any emerging problems on the event day.
Conduct pre- and post – event evaluations and report on outcomes. Research market, identify event opportunities and generate interest. The Children's Place
Stock Manager
Completed operational tasks and visual merchandising by following processes and specified timelines.
Fostered teamwork by encouraging open and honest dialogue to determine solutions and communicate best practices.
Built performance-driven culture using honest and powerful leadership techniques. Assisted employees with completing quick turnarounds on receiving, stocking and rotating merchandise.
Developed and implemented action plans to increase revenue using proper merchandise presentation, timely seasonal transitions and inventory flow. Met sales plans through proactive communications of operational goals and directives to all teams.
Participated in meetings and conference calls by inspiring ideas, fostering innovative Salt Lake City, UT
Dec 2027
HARAHAN, LA
Oct 2001
thinking and identifying opportunities to increase revenue. Coordinated customers' contracts and arranged timely shipments to meet delivery targets.
Factored in route distances and available transportation modes to develop highly efficient storage and distribution models.
Audited logistics activities to determine areas for reducing organization's environmental impact and carbon footprint.
Education
Western Governors University
BBA: Education
BRYMAN COLLEGE
CERTIFICATION (LOUSIANA): Dental Assisting
Skills
Active Listening Communication
Computer skills Transferable
Time Management Prepare correspondence
Document meetings Serve customer needs
Digital archiving Coordinate travel
Meeting planning Spreadsheet development
Update records Manage calendars
Scanning and copying Office management software
Networking Multitasking
Planning Coordination
Teamwork Public speaking
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