Customer Service Front Office

Shubham kushwah

***********@*****.*** +918*********

https://www.linkedin.com/in/shubham-kushwah-11600a232? utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app In addition to my TCS ion certificate and

completion of ACE courses, I am also

proud to hold a certificate of

appreciation from Sodani Diagnosis.

These recognitions underscore my

dedication to continuous learning and

professional growth.

ACHIEVEMENTS

I bring to the table a robust set of skills

and proficiencies that include strong

communication abilities, exceptional

problem-solving skills, and a wealth of

leadership experience. Moreover, my

expertise extends to delivering top-notch

customer service, designing and

executing effective training programs,

and demonstrating proficiency in utilizing

advanced tools such as Excel and Power

BI for data analysis and visualization.

SKILLS &

PROFICIENCIES

Experienced professional with a strong

background in content moderation,

customer service, and training. Proven

track record of excelling in fast-paced

environments, resolving customer issues,

and enhancing team performance. Skilled

in communication, problem-solving, and

leadership. Adept at leading teams to

achieve goals and deliver exceptional

service.

PROFESSIONAL

SUMMARY

• TaskUs India Private Limited (Content Moderator):

- Responsible for moderating and reviewing content to ensure compliance with guidelines.

- Managed and resolved user-generated content issues effectively.

- Collaborated with cross-functional teams to maintain a safe online environment.

- Implemented strategies to improve content quality and user experience.

• Sodani Hospital and Diagnostics, Indore (Front Office Executive, Customer Executive, Trainer):

- Excelled in front office operations by providing exceptional customer service and managing administrative tasks.

- Conducted training sessions for new employees, enhancing their skills and knowledge.

- Resolved customer queries and issues promptly, ensuring high customer satisfaction.

• One Point One Solution (Customer Executive):

- Interacted with customers to address inquiries, provide information, and resolve complaints.

- Maintained accurate records of customer interactions and transactions.

- Collaborated with the team to meet and exceed customer service goals.

WORK EXPERIENCE

High school, Takshashila h.s. School indore

2014 Indore, India

Higher secondary

2016

Bcom, Gujrati innovative college indore

2020 Indore

EDUCATIONAL BACKGROUND

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