Customer Service Call Center
Resume:
Denise Williams
Detroit, MI *****
***********@*****.***
Professional Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Work Experience
Associate Banker
JPMorganChase-Farmington, MI
August 2024 to December 2024
I work behind the teller line greeting each customer and performing transactions such as deposits, withdrawals, business deposits, certified checks, wire transfers, bill payments, exchange foreign currency, order foreign currency and much more.
Process all daily night drops in morning.
Help customers with financial questions and concerns regarding their accounts. Balance cash drawer daily.
Use of both cash drawer and cash recycler.
Teller
Teller
Total Community Credit Union-Taylor, MI
August 2023 to March 2024
As a teller I am responsible for any transaction a member has . Withdrawals, deposits, transfers, loan payments, cashier checks, money orders, c/c advances, etc . Upsell of products and inform members of promotions. Educate members of products that will be of a benefit to them .
Balance cash drawer and checks at end of shift .
Complete CTR’s and SAR’s when needed .
Responsible for accepting/denying mobile deposits throughout the day. Member Services Representative
Zeal Credit Union-Dearborn, MI
March 2023 to June 2023
I work as a Teller assisting members with their financial needs . Withdrawals, deposits, statements, wire transfers, cash advances, money orders and cashier checks. Help members with issues they may have with debit cards . Issue new debit cards on site . Balance ATM each morning, posting the check and cash deposits . Replenish the atm 2 twice a week .
Balance all checks and cash and make sure everything is balance before end of shift . Most importantly insure all members are happy and continue to return . Clerk
City of Dearborn-Dearborn, MI
August 2022 to January 2023
Processed payments including property tax, bills, water, bills, city, fines, and fees, permit fees, and many other city payments. Handled large amounts of money daily. Balance, and made daily deposits. Other office duties.
Cashier/Customer Service
Dollar Tree-Dearborn-MI
August 2016 to August 2022
Help customers with questions and concerns. Use of cash register and handled large amounts of money daily. Clean store and some stocking. Balance at the end of the day and may deposit. PBX Operator
Adoba Hotel-Dearborn, MI
January 2014 to June 2016
I worked as a hotel operator of a 773 room hotel. Directing all outside and in- house calls. assisting guests with room requests, issues, directions, recommendations and much more. Handled mail and packages by logging and informing guests or hotel staff of delivery. Arranging delivery to room of mail or package.
Faxing and copying documents for guest and staff.
*Experience with Opera system
Front Desk Agent
Hyatt Regency Hotel-Dearborn, MI
January 2003 to November 2012
I worked as a front desk agent/representative ensuring all guests were checked in and out promptly. Receiving the best customer service and hotel experience. Concierge duties including reservations, directions, recommendations and transportation. Handled large amounts of cash and credit card processing. Balanced a cash drawer of $750 daily.
Completed various daily reports.
Occasionally assisted with housekeeping duties when needed.
*Experience with Opera system
Skills
• Computer skills
• Clerical experience
• Customer service
• Hotel experience
• Microsoft Excel
• Front desk
• Typing
• Organizational skills
• Communication skills
• Word processing
• Financial services
• Computer literacy
• Multi-line phone systems
• Debits & credits
• Administrative experience
• Office experience
• Upselling
• Cash register
• Retail sales
• Phone etiquette
• Cash handling
• Fraud prevention and detection
• Microsoft Office
• Banking
• Sales
• English
• Data entry
Certifications and Licenses
Driver's License
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