Customer Service Call Center
Resume:
LISA BECKER
Cincinnati, OH *****
**************@*****.***
Professional Summary
Accomplished, adaptable professional with a long history of success in providing customer service in the banking and health savings industry. An enthusiastic, empathetic professional who leverages excellent communication skills to quickly resolve customer issues. Detail-oriented and adept at processing claims in a fast-paced environment.
Customer Service Call Center Operations Claims Processing Multi-Phone Systems Administration
Phone Etiquette Communication Research Cash Handling Work Experience
Customer Service/Accounting Associate
Recker and Boerger-West Chester Township, OH
December 2024 to May 2025
Provided excellent Customer Service by helping customers with HVAC issues and setting up service calls Maintained customer data base and updated information as needed Accounting duties including, entering invoices for payment, Researching issues and Processing checks. I was also responsible for making sure customers invoices were paid in a timely matter I kept a warranty log to track warranty claims and payments Claims Processor
WEX-Portland, ME
September 2023 to November 2024
· Processed claims for FSA, HSA, DCA and transportation.
· Processed claims quickly and accurately to maintain a 5-day turnover time.
· Researched services and products for eligibility.
· Oversaw work and answered questions about claims completed by other employees.
· Utilized computer skills via Microsoft Office Suites. Claims Processor
ASCENSUS / WEX-Mason-OH
October 2019 to September 2023
· Processed FSA, HSA, DCA, and transportation claims.
· Researched services and products for eligibility.
· Oversaw work and answered questions about claims completed by other employees.
· Provided customer service by phone and served in company’s “Ask Penny” email department.
· Utilized computer skills via Microsoft Office Suites. Member Service Representative, Customer Service
SHAREFAX CREDIT UNION, INC.-Lebanon, OH
September 2015 to May 2019
Assisted members with financial transactions and problems with their account. Processed Duke Energy and Cincinnati Bell payments.
· Balanced cash drawer daily.
· Opened new bank accounts and CDs.
· Promoted bank products.
· Maintained confidentiality and handled difficult members with sensitivity to their dissatisfaction.
· Utilized computer skills via Microsoft Office Suites. Deposit Operations Specialist
NATIONAL BANK AND TRUST-Wilmington, OH
January 2010 to May 2015
Assisted customers with their banking needs, provided branch support to branch managers and tellers, and oversaw day-to-day bank operations, such as non-posts, stop payments, account changes, address changes, and order debit cards.
Troubleshot problems with debit cards, online banking, mobile banking, and online bill pay.
· Handled disputes on debit cards.
· Provided great customer service by being understanding and helpful.
· Recognized by supervisor and CEO after receiving emails and phone calls about good customer service.
· Met deadlines given for special projects, which saved bank money on several occasions.
· Identified bank errors, saving bank money.
· Received complimentary yearly reviews – “exceeding expectations.”
· Demonstrated strong work ethic, improving bank’s profit and reputation.
· Leveraged math skills when managing customer accounts or daily reports.
· Answered busy switchboard as backup switchboard operator.
· Displayed empathy in dealing with frustrated customers. FIFTH THIRD BANK-Lebanon, OH
January 2010 to December 2010
Assisted customers with bank transactions and problems with their accounts. Cross-sold bank products and services. Balanced cash drawer daily without incident. Maintained confidentiality of customers’ personal and financial information.
Department Associate
KOHL’S-Lebanon-OH
January 2009 to December 2010
Greeted customers and assisted them, maintained clean and neatly organized department, operated cash register, and resolved customer conflicts. Helped Kohl's maintain their reputation of great place to shop by offering excellent customer service. Assisted in catching shoplifters, which saved Kohl’s money. Skills
• Google Office
• MS Word
• Microsoft Office Suite
• Excel
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