Social Media Service Manager

Robert Teachout

**** **** **** ****** -****, Cleveland, OH 44102

440-***-**** ******.***********@*****.***

linkedin.com/in/robertteachout123

PROFESSIONAL SUMMARY

Experienced hospitality professional with 20+ years in customer-focused environments. Skilled in team leadership, problem-solving, and delivering exceptional service in high-volume restaurants and bars. Adept at optimizing workflows and ensuring top-notch customer experiences. Ready to apply transferable skills to dynamic restaurant and bar environments.

EXPERIENCE

Shift Lead • Ohio City Burrito • Dec 2024 – Present

Supervise crew, ensure food safety, and maintain service standards.

Key Supervisor • Bob Evans Restaurants • Mar 2023 – May 2024

Managed shifts and trained FOH staff, increasing sales by 10%.

Service Manager • Fieldhouse – Muze/Trellis • Oct 2022 – Dec 2022

Hired and trained 30+ staff; cut costs 7% through efficiency improvements.

Food & Beverage Supervisor • Hyatt Place – Legacy Village • Jul 2022 – Oct 2022

Developed training programs; achieved 99% health rating and reduced waste.

Bartender • LSS • Oct 2017 – Jul 2022

Boosted social media engagement and raised $15K+ for LGBTQ causes.

Bartender • Craggy Boglands • Mar 2020 – Mar 2021

Handled bar operations and maintained liquor law compliance.

Bartender • Wild Eagle Saloon – Downtown • Aug 2017 – Mar 2022

Provided high-volume service with strong inventory control.

General Manager • Hinge Lounge / Bounce Night Club • May 2015 – Nov 2017

Oversaw all operations, increased sales 68%, and ran promotions/social media.

EDUCATION

Business Management Lakeland Community College June 2012

CERTIFICATIONS

ServSafe Manager Certification

SKILLS

Staff Training & Development

Inventory & Cost Management

Customer Service Excellence

Sales Growth & Upselling

Alcohol Management & Safety Standards

Effective Communication & Leadership

Contact this candidate