Help Desk Technical Support
Resume:
Sarina Weimer
Cumberland, MD *****
***************@*****.***
Professional Summary
Detail-oriented Help Desk Agent with 10+ years of experience in customer service and technical support across various industries, including hospitality and manufacturing. Proven track record in training and supervising staff, managing operations, and enhancing service quality. Skilled in inventory control, problem-solving, and maintaining high standards of cleanliness and guest satisfaction. Seeking to leverage extensive experience in a remote support role to drive operational efficiency and customer success.
Willing to relocate: Anywhere
Willing to relocate: Anywhere
Work Experience
Help Desk Agent
IBM-Rocket Center-Keyser, WV
February 2025 to Present
Role provides remote technical support assistance to clients and IBM technical personnel on multiple products.
Receive and record incident related information and selects appropriate actions to resolve problems. Housekeeper
Love's Sleep Inn-Cumberland, MD
March 2023 to Present
Clean hotel rooms and suits.
Assists guests with daily housekeeping tasks.
Reservation Agent
Camis Inc-Cumberland, MD
July 2024 to October 2024
Caller assistance with making camping reservations using Camis 5 software with Michigan and Washington State Parks.
Troubleshooting errors and or gave assistance with specified websites complimentary to each state's parks.
Executive Housekeeper
Holiday Inn Express and Suites-La Vale, MD
March 2022 to March 2024
Professionally clean 4* hotel rooms and suites.
Became an Executive Housekeeper within 6 months:
• Coordinated meetings
• Inventory control
• Trained new hires and gave performance reviews
• Hotel room inspections
• Laundry assistance
• Guest services
Picker/Packer
WebstaurantStore-Cumberland, RI
October 2019 to January 2021
Pack restaurant material and/or merchandise according to customer work orders in a warehouse facility. Stock, organize, and light housekeeping
Dietician
Lintons Food Service Management-Cumberland, MD
August 2019 to October 2019
Prepare and serve food to the residents who are currently residing at the facility. Daily kitchen tasks with light housekeeping.
Room Attendant
Rocky Gap Casino Resort-Flinestone
March 2018 to January 2019
Professionally cleaned hotel room and suits.
Assists guests.
Became a Senior Housekeeper within three months.
Floater
Walmart Distribution Center-Williamsport, MD
September 2017 to December 2017
Pharmacy Distribution-Floater
Worked in positions such as Stocker for the Pharmacy Module, and as a Order Picker in the Warehouse. Housekeeper
State Line Inn-Hagerstown, MD
February 2017 to December 2017
Cleaned hotel and motel rooms, lobby entrances and hallways. Guest and laundry assistance. Utility Manager
Schroeder Industries, LLC-Cumberland-MD
April 2002 to August 2016
*Implement and maintain visual pull production flows and carry out essential job functions as required.
*Coordinate and sustain continuous flow of element components and materials to production lines. Organized and stocked the assembly floor to maintain easy operation of assembling and completing oil filters.
*Manage and coordinate various production line agendas: Track and ensure all work orders are completed in entirety, of highest quality standards, and delivered on schedule upon direct orders from the Team Leader, Plant Manager, and customers.
*Analyzed processed work orders from customers and gather up materials, identifying element parts, utilizing the computer to read necessary information making production operable.
*Operated and managed each production line station from assembling oil filters to preparing skids for shipping.
*Knowledgeable of operating the company's software to fill out necessary paperwork and documentation.
*Advised the Plant Manager and Engineer in suggesting making company's practices more productive and efficient.
*Acted as Supervisor when necessary.
Retail Sales Manager
Goodwill Industries-Main Office-Cumberland, MD
December 2000 to April 2002
RESPONSIBILITIES for the Keyser Store Location:
• Manage and operate retail store: daily-banking duties.
• Interview, hire, and train new employees.
• Market "used" goods according to season displayed inside and on display window.
• Inventory control.
• Professional and courteous customer relation skills. Attended Quarterly Sales Meetings
• Developed Sales budgets and forecasts for the year.
• Determined price negotiations, quality control, and how to increase customer count. Education
Associates Degree in Accounting
Ashworth College-Norcross, GA
January 2007 to December 2007
High school diploma in Business Student
Allegany High School-Cumberland, MD
January 1992 to December 1992
Skills
• Retail Management
• Data entry (1 year)
• retail sales
• Hospitality
• Production Management
• Manufacturing
• Technical support
• time management
• Sales Management
• housekeeping
• Customer Service (10+ years)
• Cash Register
• Lean Manufacturing
Certifications and Licenses
Sales and Purchases
May 2025 to Present
Teaches you how to record and account for sales and purchase transactions. We show you how to read and prepare sales and purchase invoices, with or without discounts and sales taxes. Double Entry Accounting
May 2025 to Present
Will give you an introduction to double-entry accounting and teach you how to carry out double-entry accounting and bookkeeping for transactions on the receivables ledger, on the payables ledger, and for bank and cash transactions.
Trial Balance
May 2025 to Present
Learn how to prepare and record journal entries, calculate gross and net pay, understand the need to collect taxes from payroll, reconcile a control account and prepare a trial balance. Petty Cash
May 2025 to Present
Teaches you about each of the processes underlying petty cash and bank transactions, and about all of their relevant reconciliations.
Accounts Receivable & Allowance Method
May 2025 to Present
Will discuss receivables, focusing on accounts receivable and notes receivable, reviewing the accounts receivable cycle, the journal entries for recording accounts receivable, and related subsidiary ledgers. We will discuss bad debt and valuing of accounts receivable using two methods, the allowance method and the direct write off method. The accounts receivable account represents money owed to the company but there will be times when the company cannot collect on the account receivables. We will also discuss notes receivable, the journal entry for recording notes receivable, and for receiving payment on a note receivable. We will cover detailed methods for calculating simple interest. Fundamental Payroll Certification
May 2025 to Present
This course will provide you with the knowledge and skills necessary to accurately calculate and maintain employee salaries, wages, and benefits, while also ensuring compliance with the provisions of federal and state labour laws and taxes.
Microsoft Excel
April 2025 to Present
Microsoft Excel is a powerful and popular spreadsheet program used by individuals and businesses of all sizes. This Excel tutorial explains how to use its basic and advanced features to make you a data visualisation expert.
Certified Medical Administrative Assistant
April 2025 to Present
We explain how to act and behave before or after being hired and lay out the daily duties of an administrative assistant. We then cover telephone etiquette and basic filing techniques before showing you how to organise meetings and conferences and use office machinery properly. Diploma in IT Support
March 2025 to Present
This diploma course covers everything you need to know, from IT infrastructure and operating systems to network basics and support skills. We will also dive into cloud computing, cyber security and the role of ethical values and professionalism.
Office 365
March 2025 to Present
Teach students about what Office 365 is, the various applications included within Office 365, including Outlook for email, OneDrive for document storage, Delve, Video, and SharePoint for team and public sites, as well as the process for signing into their Office 365 account. Microsoft Teams Essentials
February 2025 to Present
Microsoft Office Suite makes it a common choice for collaboration. In this short course, we will teach you how to fully leverage the power of Microsoft Teams as an end user, manager or administrator for your organisation.
ACA Entry-Level Program Staff Certificate
February 2025 to Present
This data entry training course explains how to ensure proper storage and retrieval of essential information using technical, analytical and soft skills. We show you how to quickly input, update and validate data while maintaining accuracy and integrity. Executive Assistant Skills
January 2025 to Present
This course teaches you everything you need to know to become an efficient executive assistant. We provide administrative ‘soft’ skills like effective time management and communication. We then cover the tools of your new trade like email protocol, computer proficiency and interpersonal skills. We also explain how to schedule and manage meetings and handle special tasks. Accounts Receivable Management
October 2024 to Present
‘Accounts receivable’ (AR) refers to the money a business is owed by its customers for goods or services it has provided on credit. Efficient accounts receivable management can lower the risk of bad debts, improve cash flow and profitability and ensure financial stability. This business administration course provides all the information you need to adopt the best accounting practices to ensure the prompt and efficient collection of debts.
Driver's License
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