Customer Service Representative

EMAH ASSOUA

Fulshear, TX *****

346-***-**** - **********@*****.*** - WWW: Bold Profile

PROFESSIONAL SUMMARY

Engaging Senior Customer Service Representative with over 5 years of working experience in a fast-paced call center environment in both French and English. Skilled at transforming customer feedback into actionable insights that drive revenue, increase customer loyalty, and improve processes and sales. Also, experienced in Management, Marketing & Information Technology (IT), Common End-User Software, MS Word, Excel, and PowerPoint.

SKILLS

Flexibility in adapting to evolving

technologies

• Attention to detail : ensuring accuracy

and completeness of data, invoices,

payments, and records, and avoiding

errors and mistakes.

•

Effective Communication with both

technical and non-technical

individuals.

• Customer service : providing courteous

and professional service to internal and

external customers, such as vendors,

suppliers, managers, and colleagues.

•

Problem-solving : identifying and

analyzing problems, finding and

implementing solutions, and evaluating

the outcomes.

• Collaborative team player within

functional teams.

•

Analytical thinking for data-driven

decision-making

• Time management : prioritizing and

organizing tasks, meeting deadlines,

and managing multiple responsibilities

efficiently and effectively.

•

WORK HISTORY

02/2024 to Current Customer Service Representative / French Bilingual ONE BPO Philippines – Iloilo

• Interact with customers to address their concerns

• Answer customers questions and assist them with their needs. Taking customers phone calls, chats and emails, responding to customers' questions and concerns

•

• Find solutions that actually meet customer needs.

• Communicate clearly and concisely.

Focussing on customer satisfaction and a sense of care while educating your team members about your business.

•

• On-Site

01/2022 to 11/2023 Customer Care Agent

KIAWITECH Academy – Texas, USA

• Managing incoming calls and customer service inquiries.

• Generating sales leads that develop into new customers

• Identifying and assessing customers needs to achieve satisfaction Building sustainable relationships and trust with customer accounts through open and interactive communication

•

• Processing orders, transactions, returns, or exchanges

• Resolving issues and troubleshooting technical problems

• Delivering information about a company's offerings

• Remote

02/2019 to 12/2021 Customer Service Agent French Bilingual CAMTEL – Cameroon

In charge of updating Customers' Information (Data) and conducting surveys on technical support.

•

Replied to emails, and texts and handling of telephone calls for customer satisfaction.

•

• Responding promptly to customer inquiries

• Processing orders, forms, applications, and requests.

• Providing feedback on the efficiency of the customer service processes.

• On-Site

EDUCATION

12/2018 Bachelor of Science: Arts in International Relations University Of Dschang - West Region

11/2014 Computer Software Management

Trustech Technology Center (TTC) - Douala

MS Word, Excel, Powerpoint, Publisher.

LANGUAGES SPOKEN

English - Excellent French - Excellent

Turkish - Fair

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