Customer Service Representative

Professional Summary

Customer service-oriented professional with experience

working in high-energy, fast-paced environments at leading theme parks such as Six Flags Fiesta Texas and SeaWorld San Antonio. Proven track record of delivering excellent guest experiences, resolving issues, and maintaining a positive and welcoming atmosphere. Highly skilled in communication, problem-solving, and teamwork, with a strong commitment to enhancing customer satisfaction.

Experience

Guest Services Associate

Six Flags Fiesta Texas – San Antonio, TX

July 2024 – Present

• Provided exceptional customer service to guests, ensuring a positive park experience.

• Responded to customer inquiries and concerns,

providing timely solutions and maintaining a high level of guest satisfaction.

• Assisted in managing crowds, facilitating park attractions, and ensuring safety protocols were followed.

• Trained new employees on company policies,

procedures, and customer service best practices.

• Handled cash and processed transactions efficiently at ticketing booths and merchandise stands.

• Coordinated with other departments to resolve guest issues, contributing to overall operational efficiency. Customer Service Representative

SeaWorld San Antonio – San Antonio, TX

August 2021 – July 2024

• Delivered friendly, helpful, and professional assistance to park visitors, ensuring a seamless experience.

• Managed guest interactions, from ticketing to addressing complaints, with a focus on problem resolution and guest satisfaction.

• Maintained knowledge of park events, shows, and

attractions, helping guests navigate the park effectively.

• Supported marketing efforts by promoting park features, membership options, and special promotions to guests.

• Ensured all safety regulations were adhered to,

maintaining a safe and secure environment for all visitors.

• Collaborated with team members to ensure timely

resolution of guest issues and smooth operation during peak times.

Skills

• Excellent verbal and written communication

• Conflict resolution and problem-solving

• Cash handling and point-of-sale (POS) systems

• Time management and multitasking

• Team collaboration and leadership

• Adaptability in high-pressure situations

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