Customer Service

Terraton Kinney

**** ********* ***** **. ***** MO, 63146

314-***-**** ️ *********@*****.***

Career Objective

Dedicated and motivated professional seeking a challenging position where I can leverage my skills in customer service, pharmaceuticals, retention, and team collaboration to contribute to an exceptional workplace environment.

Summary of Qualifications

• Proactive team leader with a proven track record of improving customer satisfaction, streamlining service operations, and enhancing team performance.

• Skilled in identifying opportunities for process improvement and implementing effective strategies and training programs.

• Known for dependability, professionalism, and strong problem-solving abilities. Core Competencies

• Leadership: Experienced in managing cross-functional teams with a focus on performance and accountability.

• Decision-Making: Trusted for sound judgment, critical thinking, and situational analysis.

• Composure: Maintains professionalism and calmness under pressure; a stabilizing influence during challenges.

• Interpersonal Skills: Builds strong relationships with colleagues, clients, and stakeholders using tact, empathy, and effective communication.

• Communication: Excellent at collaboration, negotiation, and maintaining professional networks.

• Organization: Manages multiple projects efficiently, prioritizing tasks and utilizing resources wisely.

• Team Collaboration: Motivates others, contributes to team goals, and fosters a cooperative work environment.

Education

St. Louis College of Health Careers – St. Louis, MO Pharmacy Technician Certificate Nov 2010 – Aug 2011 Regency Beauty Institute – St. Louis, MO

Cosmetology Certificate Nov 2009 – Nov 2010

Professional Experience

Express Scripts – St. Louis, MO

Pharmacy Technician / Patient Savings May 2019 – 2025

• Reviewed data entry exception orders and facilitated necessary actions to resolve issues.

• Researched prescription records and applied step therapy, brand-to-generic conversions, and formulary updates.

• Contacted physicians and patients to discuss prescription alternatives and gained necessary authorizations.

• Collaborated with pharmacists and technicians to streamline processing through Trend Management.

• Provided customer service and resolved issues efficiently within department operations. Pharmacy Clerk / Forklift Operator Oct 2017 – Present

• Prepared and packaged prescription orders while maintaining productivity and quality standards.

• Handled material equipment (forklifts, pallet jacks, etc.) safely and efficiently.

• Managed inventory, conducted audits, and maintained accurate data records.

• Communicated any discrepancies to ensure seamless operations. Client Services Inc. – St. Charles, MO

Collector Nov 2016 – Oct 2017

• Negotiated payments and provided exceptional service to maintain customer relationships.

• Conducted collection calls with professionalism and compliance to company standards. U.S. Bank

Customer Service Representative – Earth City, MO Feb 2014 – Oct 2016

• Assisted customers with mortgage inquiries and online account access.

• Maintained performance metrics and ensured high customer satisfaction. Investment Operations Specialist – St. Louis, MO May 2015 – Mar 2016

• Generated reports and analyses, balanced general ledgers, and performed internal audits.

• Ensured regulatory compliance and managed CD/IRA documentation. God’s House Holiness Academy – St. Louis, MO

Teacher Apr 2013 – Jun 2013

• Provided academic support and ensured student well-being.

• Enforced classroom procedures and supported student learning. Casino Queen (Sevens) – East St. Louis, IL

Server Jul 2012 – Feb 2013

• Delivered exceptional service and supported team morale.

• Enhanced guest experience through personalized service. Taco Bell – St. Louis, MO

Cashier / Team Member Mar 2011 – Jul 2011

• Processed customer orders with speed and accuracy.

• Contributed ideas for process improvements and efficiency. References

Available upon request.

Contact this candidate