General Manager Quality Assurance

Ben McCandliss

*** ******* ***** ***********, ** 28117 561-***-**** ***.**********@*****.***

Trusted and versatile Regional Operations Manager / Regional General Manager with 20+ years’ experience in all aspects of hotel administration; sales and marketing; customer service; purchasing; profit and loss; budget allocations; inventory management and control; human resources. Experienced in planning effective marketing strategies; developing policies and procedures; training and supervising personnel; executing comprehensive reports, contracts and agreements. Proficient in Microsoft Office Suite, Sales Pro tracking system, Delphi FD, Sertifi, Hilton OnQ systems, Choice, IHG, Quore, M3, Inn-Flow, Logistics and all modern office equipment and other electronic devices.

MCR Hotels 2021- Current Hampton Inn Concord / Kannapolis General Manager

● Increased service scores in property to just below outstanding.

● Created many capitol requests to improve the property and the team moral

● Hired and Trained new personnel to increase Guest Satisfaction

● Improved Quality Assurance audits with Hilton

● Controlled expenses to obtain maximum profit

● Increased revenues year over year. Increasing the sales efforts, created connections. ABC Investments 2017-2021 Corporate Director of Operations

Developed budgets for 6 hotels, restaurant, and catering with combined total revenue of $15..8 million dollars

Created capitol request with appropriate bids to ensure best quality and pricing. Once Approved managed project to completion under or at budget within allotted time frame.

Implemented new procedures and programs to increase Guest Satisfaction

Quality Assurance audits of all properties each month with weekly reporting to ownership Retrofit all (Pantry, Sweet Shops) with inventory management and purchasing to increase revenue

Hired, Trained, and supervised new Managers

Collected $150 thousand in outstanding AR on properties, reset procedures for AR

Annual Reviews of all General Managers and Director of Sales.

Streamlined corporate procedures in payroll, accounting and purchasing.

Reviewed plans for new projects

Hilton Garden Inn (Kana Hotel Group) 2014-2017 General Manager Abilene, TX

Developed budget for hotel, restaurant, and catering with combined total revenue of $4.8 million dollars

Create capitol request with appropriate bids to ensure best quality and pricing. Once Approved managed project to completion under or at budget within allotted time frame.

Implemented new procedures and programs to increase Guest Satisfaction

Increased revenues by 8% in first year over previous year, cutting expenses where needed.

Hired, Trained, and supervised new associates

Holiday Inn Express 2013-2014 General Manager Sweetwater, TX

Increased revenue and service scores for property

Supervised over replacement of wall covering capitol project and prepared hotel for Quality Assurance visit

Traveled to other hotels to prepare for Quality Assurance visits. Interstate Hotels & Resorts Management Company 2010 – 2012 General Manager Hampton Inn West Palm Beach Airport/Central

Developed budgets for two hotels for a combined total annual revenue of $7.8 million dollars, with close to accurate forecasting of expenses and revenues

Processed monthly financial closing documents for both hotels, processed biweekly payroll and weekly entry of invoices

Approved scheduling of all departments, and purchase orders. Managed entire operation of both the 105 room Hampton Inn and the 100 room Hilton Garden Inn

Awarded Highest Associate Opinion Survey of 98.6% in the entire company

Worked closely with sales department to increase revenue

Coordinated with ownership and the contractors for the complete renovation of lobby to Hampton Inn’s new “Perfect Mix Lobby” model, fitness center and guest rooms

Hired, trained and supervised new associates

Hotel was formally managed by Green Park Management LLC Management Company Green Park Management LLC Management Company 1998 – 2010 Duel General Manager (2008 – 2010) Hampton Inn West Palm Beach Airport / Central & Hilton Garden Inn West Palm Beach

Worked with ownership to Develop budgets for entire management portfolio of 9 hotels with combined annual revenue of $24 million dollars (7 Hampton Inn, 1 Hampton Inn & Suites, 1 Hilton Garden Inn) Processed monthly financial closing documents

Processed biweekly payroll

Processed invoices for payment

Approved scheduling of all departments, approved purchase orders, managed entire operation for both the 105 room Hampton Inn and the 100 room Hilton Garden Inn

Hired, Trained and supervised new associates

Green Park Management Company

Area Manager / Office Manager (2002 – 2008)

Produced employee handbook for South Florida Hospitality

Assisted in planning, development, and opening of 7 hotel properties (6 Hampton Inns, 1 Hilton Garden) Purchased furniture, fixtures and equipment for 5 new hotel properties

Developed capital expenditure plans for multiple ownerships

Purchased and had installed the IT infrastructure of 5 properties

Worked with vendors for bidding of high speed internet, phone systems, carpet installation, and furniture installation

Filing license paperwork for the hotel and food and beverage of each location

Worked with food vendors to streamline ordering for properties to ensure they are ordering with in brand standards

Awarded Hiltons LightHouse Award, Connie Award, and Circle of Excellence Award

Held 11 consecutive outstanding rating with quality assurance audits Assistant General Manager (1998 – 2002) Hampton Inn & Suites Boynton Beach

Created scheduling for front desk and housekeeping

Purchased food for breakfast and reception

Purchased office supplies and guest room supplies

Created inventory for Sundry Shop/Gift Shop

Responsible for guest assurance

Processed check in and checkout of guests

Verified daily transactions

Processed nightly close out and transmission of credit cards

Processed check in and checkout of guests

Entered wake up calls

Certifications and Affiliations

Eagle Scout

General Manager Certification, Hilton Garden Inn, Hampton Inn, Holiday Inn Step UP Training, OnQ R&I Training, OnQ Revenue Management, Hilton University

AED Certification, American Red Cross

Certified Pool/Spa Operator Certification, National Swimming Pool Foundation

TABC Certified

Palm Beach County and South Florida Chamber of Commerce

Palm Beach County Sports Commission

Palm Beach County Hotel Association

Abilene Convention & Visitors Bureau Hotel Board Member

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