Administrative Assistant Human Resources
Resume:
Melissa Sanchez
Tampa, FL *****
*******@*****.***
Independent worker / Self-starter and Detail Oriented. Work Experience
Nail Tech
Mia’s Beauty Salon
March 2020 to Present
Providing high-quality manicures and pedicures, which includes removing old nail polish from fingernails and toenails, cleaning nails, shaping the ends of nails, pushing back cuticles, and applying new polish based on clients’ preferences.
Applying artificial nails. Recommending various nail designs and nail art to clients. Evaluating the condition of clients’ nails and advising them on proper nail care and suitable nail care treatments. Sanitizing all nail instruments and equipment before each use. Ensuring that workstations are kept clean and orderly.
Ensuring that nail and massage supplies are adequately stocked. Providing quality hand and foot massages.
Administrative Assistant
Liberty Staffing
August 2019 to March 2020
I had to identify company employee requirements and create a staffing strategy. Assist the HR department with hiring, training and onboarding new employees. Prepare work schedules and enforce compliance with company and industry labor requirements. Create daily staffing reports, monitor employee performance and submit weekly reports to management. Determine staffing shortfalls and report job vacancies and scheduling problems to human resources. Confirm staff details and working hours to ensure accurate employee compensation. Answering and directing phone calls to relevant staff, scheduling meetings and appointments. Taking notes and minutes in meetings, ordering and taking stock of office supplies. Being a point of contact for a range of staff and external stakeholders. Preparing documents for meetings and business trips, processing and directing mail and incoming packages or deliveries. Greeting and directing visitors and new staff to the organization. Writing and issuing emails to teams and departments on behalf of teams or senior staff. Finding ways to improve administrative processes
Administrative Assistant
CATHOLIC CHARITIES HURRICANE DISASTER RELIEF/
December 2017 to May 2019
I WAS REVIEWING APPLICATION (INTAKES) FROM INDIVIDUALS THAT ARE LOOKING FOR ASSISTANCE FROM THE HURRICANE RELIEVE EFFORTS IN PUERTO RICO. MOST INDIVIDUALS ARE LOOKING TO RELOCATE TO THE TAMPA AREA IF THEY ARE NOT ALREADY HERE AND SET THEM UP WITH APPOINTMENTS TO MEET WITH ME. I’M DOING A LOT OF HEAVY DATA ENTRY AND PHONE CALLS.
FRONT OFFICE COORDINATOR/ Administrative Assistant EXPRESS EMPLOYMENT PROFESSIONALS
May 2014 to May 2017
I HAD TO RECEIVE AND QUICKLY PROCESS INBOUND TELEPHONE COMMUNICATIONS. PROBLEM SOLVING AND QUICKLY DISSEMINATE INFORMATION TO THE CORRECT TEAM MEMBERS.GREET AND PROCESS ALL APPLICANTS AND VISITORS PROFESSIONALLY AND COURTEOUSLY. MANAGE THE APPLICANT FLOW WITHIN THE OFFICE AND MAINTAIN APPROPRIATE DOCUMENTATION. I WOULD ALSO PRIORITIZE CRITICAL AND URGENT TASKS IN A LOGICAL AND EFFICIENT MANNER. PREPARE THE APPLICANT FOR ALL INFORMATION REQUIRED FOR THE INTERVIEW. MAINTAIN FILES, RECORDS, MAILINGS AND REPORTS AS DIRECTED. ENTERS PERSONAL DATA FROM EMPLOYMENT APPLICATION INTO DATABASE. I HAD TO TYPE CORRESPONDENCES AND OTHER MATERIALS. ASSISTS WITH ASSOCIATE RECRUITING AND EMPLOYMENT VERIFICATIONS. I ALSO HAD TO MAINTAIN AN ORDERLY OFFICE APPEARANCE, ASSIST WITH SALES AND PROMOTIONAL MARKETING DUTIES AND SUPPORT OF OUTSIDE SALES STAFF. BE ABLE TO SELL ASSOCIATES AND CLIENTS ON THE BENEFITS OF UTILIZING EXPRESS AS A RESOURCE AND ORDER AND MAINTAIN STOCK OF ALL PROMOTIONAL AND OFFICE SUPPLY MATERIALS. Administrative RECORDS ASSISTANT
KONEDU HOME CARE
August 2010 to May 2014
•COLLECT, COMPILE. AND ENTER INFORMATION USING APPROPRIATE SOFTWARE,
•REVIEW ALL DOCUMENTS INCLUDING TIMESHEETS,
•ADD INFORMATION OF AIDES TIMESHEETS AND POST TO PAYROLL,
•INVESTIGATE / CORRECT PAYROLL DISCREPANCIES, UPDATE BY CORRECTING CHANGES TO BILLING,
•DEVELOP, MANAGE AND MAINTAIN COMPREHENSIVE PAYROLL RECORDS,
•ENSURE COMPLIANCE WITH FEDERAL AND STATE REGULATIONS AND GUIDELINES,
•TAKE “INTAKES” / REFERRALS FROM OTHER AGENCIES FOR NEW CLIENTS,
•LOOK FOR AIDES TO DO FILL IN'S FOR A ABSENT AIDES,
•ANSWER CALLS / MAKE OUTGOING CALLS TO CLIENTS AND AIDES TO INSURE SERVICES ARE PERFORMED,
•KEEP AND FILE ALL AIDE AND CLIENT RECORDS.
PAPAYA
DEC 2008- MAY 2010
SALES REP/SUPERVISOR
•MANAGE RETAIL STAFF, INCLUDING FLOOR STAFF AND CASHIERS,
•EVALUATE SELF-ON-THE-JOB PERFORMANCE, AS WELL AS STAFF,
•RECRUIT, COACH, COUNSEL, DISCIPLINE AND TRAIN EMPLOYEES,
•ORGANIZE AND DISTRIBUTE STAFF SCHEDULES, AND PRESIDE OVER STAFF MEETINGS,
•HELP, DRIVE, MOTIVATE, AND ENCOURAGE RETAIL SALES STAFF TO ACHIEVE SALES TARGETS,
•MEET FINANCIAL GOALS BY ANALYZING VARIANCES,
•INITIATE CORRECTIVE ACTIONS IN PREPARING AN ANNUAL BUDGET;
•FORMULATE PRICING POLICIES AND SCHEDULING EXPENDITURES, AND MAKE SURE PRICING IS CORRECT,
•CREATE STORE DISPLAYS, AND MONITOR LOCAL COMPETITORS
•IDENTIFY MARKET TRENDS THAT APPEAL TO CUSTOMERS,
•ATTEND TRADE SHOWS TO IDENTIFY NEW SERVICES AND PRODUCTS, ENSURE PRODUCTS ARE CLEAN AND READY TO BE DISPLAYED, MAINTAIN PROPER INVENTORY LEVELS,
Telemarketer
ALL-STAR TRAVEL AGENCY
February 2004 to November 2008
DELIVER PREPARED SALES TALKS, READING FROM SCRIPTS THAT DESCRIBE PRODUCTS OR SERVICE, TO PERSUADE POTENTIAL CUSTOMER TO PURCHASE A PRODUCT.
ANALYZE FINANCIAL STATEMENTS IN ORDER TO ENHANCE PROFIT MAKING OPPORTUNITIES, ENSURE PROMOTIONS ARE ACCURATE AND IN TUNE WITH COMPANY’S STANDARDS, I UTILIZED COMPUTERS TO RECORD SALES FIGURES, FOR DATA ANALYSIS AND FORWARD PLANNING,
MAINTAIN HEALTH AND SAFETY MEASURES AND STORE’S CLEANLINESS, HANDLE CUSTOMER COMPLAINTS, ISSUES AND QUESTIONS.
Education
Master of Theology
missionary Bible college - Tampa, FL
August 2019 to May 2022
CRIMINAL JUSTICE
EVEREST UNIVERSITY - Tampa, FL
2009 to 2011
HIGH SCHOOL DIPLOMA
DICKINSON HIGH SCHOOL - Jersey City, NJ
2002 to 2006
Skills
• Experience with payroll processing, solid data entry and skills/working knowledge of relevant software (microsoft word, excel etc.) BILINGUAL Spanish/English Key Competencies: Communication skills
• verbal and written,attention to detail,Planning and organizing information collection, analysis and management problem, solving confidentiality, customer service, orientation teamwork, stress tolerance, Able to handle diverse setting (people of all walks of life)
• Communication skills
• Bilingual
• Customer service
Certifications and Licenses
Nail Technician License
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