Business Analyst Scrum Master
Resume:
Master Of Business
Administration:
Business Administration And
Management
Nova Southeastern University
Miami, FL
Dual Bachelor Of Arts Degrees:
Management Information
Systems, Accounting
Florida International University
Miami, FL
06/1995
Associate Of Arts Degree:
Business Administration with
Accounting
Miami Dade College
Miami, FL
****************@*****.***
Woodstock, GA 30188
WWW: Bold Profile
Education And Training
Skills
• Customer experience
• Product management
• Certified ScrumMaster
• Certified Scrum Product Owner
• SAFe Scrum Master
• User experience (UX)
• User acceptance testing
• ION API & systems integrations
• System design & analysis
• Software development lifecycle
• Agile software development
• Product strategy
• Technical acumen
• Product vision definition
• Product roadmaps
• Feature definition
• Jira, Atlassian
• Azure DevOps, ServiceNow
• Requirements building
At CommonSpirit Health, my focus is on leading the management and optimization of the Infor Lawson S3 Payroll system, and overseeing integrations with diverse software tools. With certifications as a Scrum Master and Product Owner, my approach incorporates agile methodologies to ensure efficient project delivery and stakeholder satisfaction.
Seasoned Business Analyst offering 25 years of healthcare industry success. Expert on business and systems requirements, user acceptance testing, and end-user training.
Highly skilled IT Financial Business Analyst with extensive experience in managing complex technical projects, troubleshooting software integration issues, and improving system workflows. Strong skills in systems analysis, project management, and integration architecture, known for providing creative solutions to challenging technical issues.
Results-oriented individual committed to lifelong learning and continuous innovation. Skilled in analytical thinking and creative problem-solving, consistently delivering impactful solutions in dynamic environments. Proven ability to adapt and thrive under pressure, while maintaining a focus on achieving organizational goals.
CommonSpirit Health - Financial Services Business Analyst Woodstock, GA
03/2025 - Current
Intellix Solutions LLC - Technical Lead
Woodstock, GA
06/2023 - 03/2025
Vivian Costas-Ruiz
Summary
Experience
Lead the management and support of the Infor Lawson S3 Payroll system, overseeing customizations and integrations with third-party vendors.
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Interact with internal customers to understand business needs, and translate them into requirements and project scope.
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• Generate ad-hoc reports to evaluate specific business requirements. Update and develop scripts and queries to extract and analyze data from multiple sources.
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Collaborate with cross-functional teams to gather system requirements and translate them into technical specifications.
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• Troubleshoot program and system malfunctions to restore normal functioning.
• Train staff and end users to work with computer systems and programs.
• Provide educational expertise and mentoring to junior team members. Managed and supported CommonSpirit Health's Infor Lawson S3 Payroll system, overseeing customizations and third-party integrations.
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• Cross-functional leadership
• Design thinking
• Feature prioritization
• Product issue resolution
• Attention to detail
• Product backlog management
• User story creation
• Scrum framework
• Technical support
• Sprint planning
• Customer engagement
• Cross-functional coordination
• Agile methodology
• Technical expertise
• Systems implementation
• Presentations
Certifications
Certified ScrumMaster, Scrum
Alliance, Inc., 1256600, 08/14/20,
07/28/25
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Certified Scrum Product Owner,
Scrum Alliance, Inc., 1421739,
07/27/21, 07/28/25
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SAFe Scrum Master (SSM), SAFe
Scaled Agile, Inc., 07/13/22
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Languages
English: Native language
Spanish: C2
Proficient (C2)
Infor, Inc. - Principal Development Business Analyst Woodstock, GA
03/2018 - 06/2023
Infor, Inc. - Infor Solution Consultant
Woodstock, GA
09/2016 - 03/2018
WellStar Health System - Director, IT Enterprise Operational Services Marietta, GA
09/2014 - 09/2016
Collaborated with cross-functional teams to gather system requirements and develop technical specifications.
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• Troubleshot program and system malfunctions to restore functionality. Trained staff and end users on effective utilization of computer systems and programs.
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Provided educational expertise and mentoring to junior team members for skill enhancement.
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• Enhanced systems by implementing new features and upgrading infrastructure. Facilitated product vision and strategic discussions with customers and cross- functional teams at Infor.
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Designed and released third-party ION API integrations for seamless platform connectivity.
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Managed release of Healthcare and Public Sector SaaS cloud APIs, covering financials and budgeting.
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• Presented complex technical concepts clearly to non-technical audiences. Mapped interfaces between legacy systems and new technologies, ensuring smooth transitions.
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Resolved issues efficiently through strong problem-solving skills during project execution.
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• Conducted software testing to uphold quality and reliability standards. Engaged with internal customers to gather business needs and define project requirements.
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Led cross-functional teams in educating clients on healthcare and public sector SaaS products.
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Managed responses to RFPs and RFIs, clarifying customer requirements effectively.
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Contributed to the design of Infor's TrueCost solution, maintaining accurate data for effective demos.
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Collaborated with customers, management, and sales teams to identify needs and recommend solutions.
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Managed enterprise IT applications and services at WellStar Health System, overseeing a team of twenty-five, and supporting Infor's Lawson S3 Financials, Supply Management, and HR system.
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• Collaborated with senior leadership to set long-term objectives for the company. Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
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• Led the successful acquisition of five Tenet hospitals, completing technical Baptist Health - Corporate Manager
Miami, FL
09/2005 - 09/2014
Baptist Health - Enterprise Software Supervisor
Miami, FL
06/2004 - 09/2005
Baptist Health - Business Technology Consultant 3
Miami, FL
07/2003 - 06/2004
assessments and system conversions for a seamless transition. Achieved smooth operations and enhanced system performance through effective leadership and strategic planning.
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Coordinated activities with other departments to expedite work, and improve collaboration.
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Directed IT services, counseled executives, and collaborated with senior management on strategic planning.
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Successfully managed a team of IT professionals to upgrade the Lawson ERP Suite, automate manual processes, and implement key internal controls to support Sarbanes-Oxley compliance.
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My efforts streamlined financial operations and improved overall system functionality.
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Implemented strategies for improving customer service levels through enhanced use of technology.
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• Provided technical support to end users on a variety of issues. Coordinated disaster recovery plans to minimize downtime during system outages or malfunctions.
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Maintained knowledge of advances in information technology systems and applications.
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• Recruited, trained, and supervised IT department staff. Controlled operational IT budget and expenditures within department parameters.
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Directed cross-functional team to enhance operations across departments using Lawson S3 and various business software.
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Converted legacy Keane system to Siemens Invision Patient Accounting, integrating systems for seamless functionality.
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Supported integrations of Lawson S3 General Ledger and Accounts Payable with Siemens Invision for efficient financial processes.
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Collaborated across departments to streamline workflows and improve inter-team efficiency.
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Optimized customer experience through superior service delivery and effective issue resolution.
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Utilized strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
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Liaised with business departments, designed and implemented automated solutions, and trained operational users on the Lawson Financials Suite.
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• Developed streamlined templates for Lawson MS Add-Ins, automated data entry Baptist Health - Business Technology Consultant 2
Miami, FL
05/2001 - 07/2003
Baptist Health - Business Technology Consultant 1
Miami, FL
09/2000 - 05/2001
processes, and standardized reporting methods for inpatient census statistics. Analyzed user requirements to determine the best-fit solutions for meeting business objectives.
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Consulted and advised clients on tailored technology solutions to fulfill business needs and user demands.
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Led functional and technical support for the implementation of software applications and enhancements.
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• Served as the IT liaison to business departments at Baptist Health. Analyzed user requirements to determine the best-fit solutions for business needs.
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Successfully implemented Lawson S3 Asset Management, converted FDC, and Siemens Invision Asset components for seventeen legal entities, highlighting my ability to deliver impactful solutions.
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Trained personnel on the use of new technologies, or enhanced features of existing technologies.
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Resolved customer issues by investigating problems, developing solutions, and making recommendations to management.
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Assisted customers with the installation, configuration, and usage of IT products and services.
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Worked closely with cross-functional teams and departmental decision-makers to identify, recommend, develop, and implement cost-effective technology solutions.
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Analyzed user requirements, designed new products, and implemented automated solutions.
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Trained personnel from various business departments on the use of new technologies, or enhanced features of existing Lawson S3 Financials.
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Consulted and advised clients on tailored technology solutions to fulfill business needs and user demands.
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Provided technical support via phone, email, or remote access sessions when needed.
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Helped end users take advantage of current technology to improve business processes and productivity.
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Led technical and functional support for the implementation of software applications and enhancements.
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Activities And Honors
• Scrum Alliance, Inc.
• SAFe Scaled Agile, Inc.
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