Customer Service Employee Relations

PAMELA HUTT

**** ****** ***** *****, ** ***** 678-***-****

******@*****.***

Objective

Motivated and detail-oriented professional with a strong background in customer service, seeking an HR Assistant position to contribute exceptional interpersonal, organizational, and communication skills to support employee relations, recruitment, and HR operations. Eager to leverage my experience in resolving client concerns, maintaining confidentiality, and managing administrative tasks to help streamline human resource functions and foster a positive workplace culture.

Skills and abilities

●Strong interpersonal and communication skills; adept at building rapport and resolving conflicts with professionalism and empathy

●Excellent organizational abilities with a keen eye for detail in managing administrative tasks and confidential records

●Skilled in multi-tasking and time management in fast-paced environments

●Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable with HRIS or CRM platforms

●Proven ability to handle sensitive information with discretion and integrity

●Customer-focused mindset with experience supporting diverse populations and creating positive client experiences

●Team-oriented with a collaborative approach to problem-solving and continuous improvement

Experience

CareCentrix – Hartford, CT 11/2023 – Present

Remote Work; Served as the first point of contact, providing professional and courteous support to internal and external stakeholders regarding sensitive claims-related inquiries.

Conducted thorough research into case details, including claim statuses, reconsiderations, and appeals, ensuring timely and accurate resolution of issues.

Collaborated with cross-functional teams by escalating complex cases to appropriate departments, tracking progress, and ensuring follow-through.

Ella Stanley Therapeutic Services – Wilmington, DE 11/2017 – 06/2022

Scheduled and confirmed client appointments, demonstrating attention to detail and excellent communication.

Maintained organized records by filing service claims, closely mirroring employee file management and benefits documentation in HR.

Accurately posted and tracked client and insurance payments, showcasing transferable skills in payroll, data entry, and benefits processing.

Cigna Global – Wilmington, DE 10/2013 – 09/2017

Supervised a team of 10 representatives in a high-volume call center, managing daily workflows and ensuring performance metrics.

Handled escalated customer concerns, applying conflict resolution strategies useful in employee relations.

Supported training delivery on claims processing, system navigation, and eligibility, closely aligning with HR onboarding, training, and orientation assistance.

Coordinated and documented weekly team meetings and one-on-ones, showcasing administrative and organizational skills essential for HR reporting and employee communication tracking.

Georgia’s Own CU– Marietta, GA 11/2017 – 03/2023

Delivered client-facing service with professionalism and discretion, ensuring accurate handling of sensitive financial data.

Assisted customers with financial products and documentation, demonstrating a high level of detail orientation and process compliance.

Ensured secure handling of vault contents and client valuables, illustrating responsibility and trustworthiness.

Education

Glasgow High School – Newark, DE 1999

High School Diploma

University of Phoenix – Online 2008-2009

Human Resource Management 18 credits

references

Available Upon Request

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