Customer Service Medical Records

Amber Wagoner

Belews Creek, NC *****

***********@*****.***

336-***-****

Professional Summary

Seeking an Administrative clerical position in the healthcare industry with the focus on client care and superior customer service. I am accomplished and energetic with a solid history of achievement in the office setting and motivated leadership with strong organizational and prioritization skills. Work Experience

Patient Access Advocate II

Cone Health-Winston-Salem, NC

January 2024 to Present

Assist patient through the registration process, verifying patient demographics and insurance information to ensure accuracy for payment processing and insurance billing Assist new employees with registration workplace

Responsible for maintaining accurate cash drawer, and preparing daily deposits of following practice close processes

Follows office procedures for incoming calls, messages, voicemail, and email and coordinate follow up where needed

Administrative Support Associate II

Atrium Health Wake Forest Baptist Hospital-Winston-Salem, NC December 2016 to July 2023

· Prepare materials and make arrangements for meetings and conferences.

· Compile information for travel arrangements.

· Complete reimbursement for both staff, faculty, and outside entities

· Facilitate external patient referrals to scheduling staff Administrative Assistant

Community Choices-Winston-Salem, NC

August 2013 to December 2016

· Serve as a liaison for both staff and client.

· Schedule and confirm patient appointments and other issues as needed.

· Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records

· Develop and maintain medical records, technical library, or correspondence files.

· Perform data entry task by entering confidential information into databases.

· Schedule and confirm appointments for clients, customers, or supervisors.

· Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.

· Provide direct administrative support to the NC Director and Program Director. Medical Unit Secretary/Certified Nursing Assistant Novant Health-Winston-Salem, NC

April 2004 to June 2012

· Answer patient call signal, signal lights, bells or intercom systems to determine patient’s needs.

· Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.

· Review and record patient’s dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet.

· Communicate with patients to ascertain feelings or need for assistance or social and emotional support.

· Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas.

· Wash, groom, shave, or drape patients to prepare them for surgery, treatment, or examination, or other tasks.

· Assist nurses or physicians with patient care.

· Arrange hospital admissions for patients.

· Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.

· Transport patients to treatment units, testing units, operating rooms, other areas, using wheelchairs, stretchers, or moveable beds.

· Provide information such as directions, visiting hours, or patient status information to visitors or callers.

· Answer telephones and direct calls to appropriate staff, while providing to visitor/callers and seeking assistance.

· Compile and record medical charts, reports, or correspondence. Dialysis Technician

Salem Kidney Center-Winston-Salem, NC

August 2002 to November 2003

· Disinfect and sterilize equipment and instruments.

· Start equipment and observe gauges and equipment operation to detect malfunctions and to ensure equipment is operation to prescribed standards.

· Record patient’s medical history, vital statistics, or information such as test results in medical records.

· Interview patients to obtain medical information and record vital sign, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.

· Provide direct observation and monitoring of patients seeking and receiving medical care Education

Bachelor of Science in Business Management

Liberty University - Lynchburg, VA

May 2016 to May 2016

Forsyth Technical Community College - Winston-Salem, NC June 2011 to June 2011

Machining Technology in Technology

Forsyth Technical Community College Forsyth Technical Community College - Winston-Salem, NC Skills

• English

• EMR Systems

• Clerical experience

• Vital Signs

• Computer skills

• Medical Billing

• Time management

• Medical Records

• Medical Office Experience

• Customer service

• EHR systems

• A self -motivated and highly motivated administrative professional providing effective support to program managers, executive directors, health care administrators and clinical teams. Highly organized and detailed oriented; Effective critical thinker with strong written and verbal communication skills. Proficient in Microsoft Office, EPIC, RightFax. Skilled in accomplishing multiple projects and task as assigned.

• Insurance Verification

• Medical terminology

• Medical receptionist

• Dialysis Experience

• HIPAA

• Epic

• CPT coding

• Typing

• Organizational skills

• Medical Scheduling

• Hospital Experience

• Patient service

• Office experience

• Patient Care

• Administrative experience

• Front desk

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