Patient Care Administrative Support
Resume:
Jennifer Petusky
*********@*******.***
Summary
Dedicated healthcare professionals with over a decade of experience providing direct patient care and administrative support across clinical, community, and home care settings. Highly skilled in accurate health record data entry, appointment scheduling, and maintaining confidential patient files. Demonstrate strong organizational skills, compassion, and a team-oriented approach in supporting individuals with medical, developmental, and daily living needs. Proven ability to manage multi-tasking roles that involve both hands-on care and detailed administrative responsibilities.
SKILLS
●Testing
●Medical Records
●Voice Mail
●Co-Payments
●Patient Follow-up
●File Maintenance
●Disability Accommodations
●Patient Assessment
●Transportation
●Medical Assistance
●Medical Office Administration
●MS office
●Personal Care
●Cook Dishes
●Medications
●Daily Living Activities (ADLs)
●Clinical Assessment
●Patient Care
●Injections
●Surgical Procedures
●Phlebotomy
●Blood Bank
●Specimens/Samples
●Analysis Skills
●Fast Food
●People Management
●Developmental Disabilities
●Customer Support/Service
●Training/Teaching
●Develop and Maintain Customers
●Organizational Skills
●Safety/Work Safety
●Sample/Specimen Processing
●Laboratory Analysis
●Medication Administration
●Team Player
PREOFESSIONAL EXPERIENCE:
Easter seals, Georgetown, DE 1/2018- Present
Care & Administrative Support
Accurately entered client and service information into digital records systems (e.g., Electronic Health Records), ensuring confidentiality and data integrity.
Scheduled, confirmed, and followed up on client appointments; collected and processed payments as needed.
Maintained organized and up-to-date client files, service logs, and care notes for reporting and compliance purposes.
Managed incoming phone calls and voicemails, directed inquiries appropriately, and ensured timely communication with team members.
Demonstrated strong organizational and time management skills to balance multiple responsibilities effectively in both caregiving and administrative roles.
Accompanied and/or transported clients to medical appointments, community activities, and social outings, fostering social engagement and autonomy.
Encouraged and facilitated social interaction and community integration through structured activities and support.
Monitored client behavior and well-being, documented observations, and promptly reported changes or concerns to supervisors.
Supported clients with intellectual and developmental disabilities in developing life skills, self-advocacy, and decision-making abilities.
Provided safety supervision, modeled positive behavior, and used reinforcement strategies to encourage appropriate responses.
Helps & daily care: hygiene, bathing, meal preparation Laundry, household chores, and errands (e.g., grocery shopping, other).
Maintained open communication with families and caregivers to ensure continuity and quality of care.
Davis Family 1/2018 - Present
Webb Family 1/2021 - Present
KSI, Milford, DE 6/2015 - 1/2018
Direct Administrative Support Professional
●Helped individuals with daily activities such as personal care, meal preparation and medication reminders.
●Facilitated social interactions between participants and their peers in the community.
●Performed data entry tasks including documentation of care, maintaining records, and updating digital logs.
●Utilized organizational and time management skills to prioritize tasks and support multiple clients effectively.
●Accompanied individuals on outings to promote independence and integration into the community.
●Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
●Provided guidance and support to ensure the safety of individuals served.
●Instructed individuals in self-advocacy skills to increase autonomy and decision-making abilities.
●Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
●Developed relationships with families of those receiving services to ensure continuity of care.
●Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
●Assisted individuals in learning and developing new skills.
●Assisted with planning and coordination of activities and outings based on individual needs.
●Accompanied or transported clients to appointments, errands and social activities.
●Aided with mobility and independence for disabled individuals and continually monitored safety.
●Assisted clients with maintaining good personal hygiene.
●Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes
●Helped clients get in and out of beds and wheelchairs.
Delaware Podiatric Medical Association, Dover, DE 6/2012 - 6/2015
Medical Assistant/Front Desk Receptionist
●Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
●Administered injections, medications and treatments as directed by the physician.
●Provided assistance to medical staff in performing minor surgical procedures.
Dr. Marc Karpo, Philadelphia, PA 1/2008 - 6/2012
Medical Assistant/Receptionist
●Checked patients in and out for appointments and collected co-payments.
●Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
●Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
●Entered patient information accurately into electronic health records (EHR) systems, ensuring data integrity and confidentiality.
Abington Hospital, Abington, DE 9/1993 - 6/2012
Phlebotomist
●Performed venipuncture and other blood collection procedures according to established standards.
●Assisted in the preparation of laboratory specimens for analysis and testing.
●Maintained a clean, safe, and organized work environment.
EDUCATION:
●Associate degree, Lansdale School of Business, North Wales, PA 5/2012
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