Dental Assistant Medical Receptionist

Natasha Willard

Medical & Dental Assistant

*194.896.1008 **********@*****.*** Charlotte, NC

PROFILE SUMMARY

I have an exceptional 10-year background in the medical field, benefits, and customer service. My unwavering dedication to people drives me to actively train, develop, and strategically plan succession for new hires and clients. I demonstrate a strong commitment to effective communication, collaboration, coordination, empathy, and the drive to learn and improve. I also excel in building client relationships, leading cross-functional teams, and implementing result-oriented strategies to foster business growth and efficiency.

WORK EXPERIENCE

Medical Assistant Carolina Pain Center Charlotte, NC 2020 - Present

• Using computer applications

• Obtaining patients with medical history

• Gathering and updating medical records of patients

• Using computer applications

• Coding and filling patient medical records

• Training new colleagues on medical procedures, carrier regulations, and systems

Medical Receptionist Urology Specialist of the Carolinas Charlotte, NC 2018 – 2020

• Checking in clients

• Verifying insurance

• Handling referrals

• Scheduling Clients

• Training new colleagues on medical procedures, carrier regulations, and systems

Dental Assistant Stephanie Ballentine Family Dentistry Charlotte, NC 2016 – 2018

• Assisting the dentist with medical procedures

• Providing patient care, including medical education and insurance

• Performing secretarial tasks related to medical regulations and insurance procedures

Medical Receptionist Birth & Women’s care Charlotte, NC 2008 – 2009

• Comprehension of policy coverage, deductibles, and applicable limits Worked with policyholders and carriers to provide clients with appropriate information of coverage.

• Utilized advanced software systems to analyze data, calculate depreciation, and prepare detailed reports that supported accurate patient carrier information and coverages

• Demonstrated a strong understanding of policy coverage, deductibles, and applicable limitations.

Dental Assistant Colorado Springs CO 2010 – 2011

• Checking in clients

• Managing insurance billing and records.

• Safeguarding company assets to maintain policyholder trust

• Training new colleagues on medical procedures, carrier regulations, and systems

Medical Receptionist Colorado Springs CO 2010 – 2011

• Insurance Billing and records

• Scheduling Clients

• Safeguarding company assets and maintaining policyholder trust

• Insurance Coding

SKILLS

PROFESSIONAL SKILLS Carrier communication Critical Thinking Carrier Audit procedures Team Leadership

Excellent Communication Public Speaking Decision Making Medical Records (EMR)

Group Benefit Knowledge Data Entry

TECHNICAL SKILLS Microsoft Excel Microsoft Word Medical systems

EDUCATION

Pima Medical Institute Dental Assistant 2010

Intellitec Medical Institute Medical Associates degree 2012

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