Program Analyst Data Entry
Resume:
DEBRA P
MANNING
*************@*****.***
Rocky Mount, North Carolina 27804
SKILLS
Time Management
Managing Patient Records
Reception Management
Medical Records Verification
Data Entry Software
Calendar and Appointment Management
EDUCATION
Elizabeth City State University
Elizabeth City, NC
Some College (No Degree): Business Administration And Management
Northern Nash High School
Rocky Mount, NC • 06/1981
High School Diploma
PROFESSIONAL SUMMARY
Experienced and dedicated temporary full-time program analyst seeking a permanent position at USDA FSA as a program analyst to continue contributing to the success of agriculture initiatives that benefit farmers.
WORK HISTORY
USDA Farm Service Agency - Program Analyst
1006 Eastern Avenue, Nashville NC 27804 • 03/2024 - Current
Administrative and technical support for various agricultural programs and services offered by agency.
Program Assistance: Assistance: Assist farmers and agriculture producers with program enrollment, application processes, inquiries, and FSA programs and services.
Program Support: Provide administrative support for various FSA programs, such as crop insurance, farm loans, disaster assistance, conservation programs, and commodity support programs.
Application Processing: Process applications for FSA programs, including reviewing documentation, verifying eligibility, and entering data into agency systems accurately.
Document Management: Maintain accurate and up-to-date program files, records, and databases to ensure compliance with program requirements and regulations.
Compliance Verification: verify compliance with program requirements by reviewing documentation, conducting on-site visits, and performing eligibility determinations.
Customer Education: Educate farmers and producers on program requirements, deadlines, and eligibility criteria to help them make informed decisions about participating in FSA programs.
Financial Assistance: Assist in distribution of financial assistance payments, grants, loans, and other forms of support to eligible program participants.
Reporting and Documentation: Prepare reports, forms, and correspondence related to program activities, payments, and outcomes for agency records and reporting purposes.
Technical Assistance: Provide technical assistance to farmers on program-related issues, such as completing forms, understanding program rules, and navigating processes.
Quality Control: Perform quality control checks on program applications, data entry, and documentation to ensure accuracy and compliance with agency standards.
Training and Outreach: Conduct training sessions, workshops, and outreach activities to inform farmers and producers about FSA programs and help then access available resources,
Collaboration: Collaborate with FSA staff, agricultural partners, and other agencies to coordinate program implementation, share information, and address program-related challenges.
Regulatory Compliance: Ensure compliance with federal regulations, agency policies, and program guidelines in all program activities and interactions with program participants
TLO- Tele-, SEIU LLC - Organizer
New York, New York • 12/2022 - Current
Tele-Organizer representative, responsible for managing many outbound calls regarding membership and related services, as well as handling outbound calls, chats, and emails
Additionally, this position involves completing various administrative and processing tasks and projects
Identify and contact potential donors
Use online platforms to raise donations
Organize campaigns or events to solicit donations
Maintain records of donor information
Evaluate the success of previous fundraising events
Train volunteers in fundraising procedures and practices
Ensure that all legal reporting requirements are satisfied.
Proven ability to learn quickly and adapt to new situations.
Worked effectively in fast-paced environments.
Managed my time efficiently in order to complete all tasks within the
Demonstrated respect, friendliness, and willingness to help wherever needed.
Cultivated interpersonal skills by building positive relationships with others.
Generated reports to evaluate program success and make modifications.
North Carolina Department of DHHS - Referral Assistant II
Rocky Mount, NC • 03/2020 - 03/2024
Built professional relationships with service providers.
Partnered with other departments to provide top-notch service to clients.
Scheduled appointments with specialists on behalf of clients.
Obtained prior authorization for services.
Notified and reminded clients of appointments.
Assist clients in locating resources that accept various insurances.
Linked families to relevant community support to meet non-medical needs.
Collect and verify for completeness of intake and enrollment screening packets.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Patients were greeted and interacted with in order to provide information, respond to inquiries, and help schedule appointments.
Managed office logistics by scheduling appointments, maintaining files, and collecting payments.
Registered and verified patient records before triage with most up-to-date information.
Closely coordinated with management to offer useful assistance for particular business operations. Closely coordinated with management to offer useful assistance for particular business operations.
Maximus Call Center - CSR - Customer Service Representative
Virginia • 09/2020 - 03/2022
Assist with customer service inquiries and resolved issues over the phone
Keep track of recurring problems and executed problem-solving skills
Kept track of any inquiries via email, mail, chat, etc
Customer service is the primary function
Making calls is a standard and regular task
System is computerized, which helps us track information and troubleshoot any issues efficiently
May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
Managed client records
Performed customer service surveys
Provided policy and service information
Answered calls from clients
Assisted customers with a warm and professional attitude
BB&T - BC Loan Processor Specialist II
Wilson, NC • 11/2018 - 05/2019
Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Developed and maintained relationships with customers and loan officers to establish a smooth loan process.
Processed loan applications and monitored progress from start to finish.
Prepared documents for underwriting by verifying client income, credit reports, and other information.
BB&T Bank - Loan Processor II
Wilson • 11/2016 - 11/2018
Primary job responsibility was verifying all client's information on their application
This meant checking e client's income verification (W-2s, pay stubs and/or tax returns, assistance, liability, checking, and savings accounts, and outstanding debts for car and student loans).
Provided exceptional face-to-face customer service when assisting clients with completing loan applications when they were incomplete by providing guidance to ensure that they provided all required information by he appropriate deadlines.
North Carolina Department Of Revenue - Administrative Assistant to the Director
Raleigh, NC • 01/2010 - 12/2014
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Created and maintained databases to track and record customer data.
Scheduled office meetings and client appointments for staff teams.
Assisted development and implementation of new administrative procedures.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Managed filing system, entered data and completed other clerical tasks.
Maintained professional, organized, and safe environment for employees and patrons.
Onboarded new employees with training and new hire documentation.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
North Carolina Department of Revenue - Lead Customer Service Supervisor
01/2008 - 12/2010
I oversaw the Customer Service team to make sure they provided dependable and prompt service in accordance with the department's standards
Exceeded key performance metrics, including but not limited to the following: Average Speed of Answer, Incoming Answer Rate, Calls/Lines, and Hour Excreta.
North Carolina Department of Revenue - Office Manager's Assistant
01/2003 - 12/2008
Oversaw team that raised $5 million in 1 year to pay off government debts. Assisted director by managing communication and creating and delivering updates. Documents such as letters and memos in an timely manner
Provided efficient administrative support to state government agency.
.
Contact this candidate