Customer Service Account Executive

Errick Richardson

Gilbert, AZ ***** 480-***-**** **********************@*****.***

Summary

Leader with experience in sales and development. Strong interpersonal communication skills. Team leader who motivates employees to achieve sales goals and objectives. Self-motivator with ability to multitask, exceptional organizational and administrative skills. Achieves high customer satisfaction rating and establishes repeat business.

Skills

Friendly and Outgoing

Upselling and Promotions

Sales Presentations

Brand Development and Marketing

Customer Service

Sales Promotions

Goal-Oriented

Verbal and Written Communication

Problem-Solving

Sales Transaction Processing

Teamwork and Collaboration

Product Recommendations

MS Office Applications

Lead Generation

Relationship Building

Positive Customer Experience

Strategic Sales

Client Relationship Management

Visual Displays and Presentations

Meeting and Exceeding Sales Goals

Persistent and Resilient

Flexible Schedule

Sales Initiatives

Experience

SALES REPRESENTATIVE 12/2023 - 01/2025

Crexendo Business Solutions

Conduct 75 to 80 daily outreach calls to businesses, targeting companies in need of transition to a VOIP phone system

Demonstrate Crexendo's business solutions to prospective customers, showcasing the benefits and functionality of the VOIP platform

Consistently achieve and exceed daily metrics and monthly performance goals, contributing to overall sales success and client acquisition

SALES ACCOUNT EXECUTIVE 05/2023 - 12/2023

City Storage Solution

Outbound sales

Made 50 to 65 daily dials

Reached out to restaurants that worked with multiple food delivery platforms, consolidating delivery apps to a single platform

Built a strong book of business

Hit daily and monthly metrics and quotas

SALES EXECUTIVE 03/2023 - 05/2023

BIZIQ

BIZIQ local sales

Skillfully sold SEO products, enhancing businesses' recognition on Google searches

Consistently met daily, monthly quotas and expectations

GRUBHUB RESTAURANT SALES EXECUTIVE 12/2019 - 01/2023

Grubhub

Grubhub local SMB sales

Sold Grubhub basic delivery and marketing tools

Cold-called local small restaurants that qualified and needed additional revenue streams

Used extreme vetting to qualify accounts pursued

Closed deals by understanding restaurant needs, constantly met and exceeded quotas

Part of a team that led the organization four months this year

SMB FITNESS ACCOUNT EXECUTIVE 11/2018 - 12/2019

Mindbody

Mindbody local sales

Sold Mindbody software through value selling, involving cold calls and inbound leads of prospective health and wellness businesses

Hit daily metrics and monthly goals set by management

ACCOUNT EXECUTIVE 01/2016 - 11/2018

Yelp

Yelp local sales

Sold Yelp advertising through cold calls, demonstrating benefits to small local businesses

Consistently hit monthly sales quotas

Advanced in role by meeting yearly sales development targets

PERSONAL TRAINER 04/2012 - 08/2017

Vision Athletic Training

Company Overview: Self-employed

Managed schedule of 50 junior high and high school athletes

Trained athletes on stabilization and sport-specific strength movements

Developed long-term training plans

Responsible for full operations, including personal training, facility maintenance, billing, opening, and closing

Self-employed

ENROLLMENT ADVISOR 03/2008 - 05/2013

University of Phoenix - College of Education & Health Care

Enrolled undergraduate and graduate students, following a student success strategy

Guided students toward educational goals

Consistently met and exceeded enrollment and retention goals

Coached, trained, and mentored team members to meet objectives

SALES REPRESENTATIVE 06/1999 - 03/2008

The Roomstore

Sold furniture by demonstrating features and benefits

Closed sales by showing products' value to meet customer needs

Exceeded monthly sales goals

Trained and motivated new sales counselors

Provided customer service, handling finance applications

SALES COUNSELOR 01/1997 - 01/1999

LA Fitness

Sold fitness memberships, consistently achieving monthly goals

Generated own leads through self-promotion and cold calling

Assisted the general manager with mentoring, training, and closing sales deals

Education and Training

National Academy of Sport Medicine - Online NASM Certification

Personal Fitness Training, 01/2012

Tempe Corona Del Sol High School - Tempe High School Diploma

05/1991

Mesa Community College - Mesa Some College (No Degree)

Northern Arizona University - Flagstaff, AZ Some College (No Degree)

Communications

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