Customer Service Representative

Emmanuel Venable

CUSTOMER SERVICE REPRESENTATIVE

Richmond, Virginia 804-***-**** *******************@*****.*** Objective

Customer service representative with over 5 years of experience in providing top notch service and support within various services. Proficient in documentation, organization, communication with strong written and verba skills. Provides assistance while effectively working in a timely manner and meeting personal, team and company needs and goals.

Experience

Capital One, Customer Service Representative, Richmond VA – February 2021- Present

• Handled customer inquiries and suggestions courteously and professionally.

• Met personal and team qualitative and quantitative targets.

• Utilize customer feedback data to identify trends and opportunities for improving the customer service experience and implementing strategic initiatives to enhance customer satisfaction and loyalty.

• Proactively identify and suggest process improvements to enhance customer satisfaction and operational efficiency in alignment with company goals.

• Proactively engage with customers to gather insights and feedback on their experience with the company and use this information to drive continuous improvement in customer service operations and strategies.

• Collaborate with cross-functional teams to develop and implement innovative customer service solutions that align with industry best practices and exceed customer expectations.

• Collaborate with cross-functional teams to analyze customer service data and identify key performance indicators that drive efficiency and effectiveness in customer interactions. A Plus Trucking, Office Representative, Richmond, VA – January 2018- February 2021

• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

• Coordinate office events and team-building activities to boost morale and promote a positive work environment, enhancing employee engagement and productivity.

• Create and maintain an organized and efficient filing system for important documents and records, ensuring easy access and retrieval for staff members when needed. This will streamline workflow processes and improve overall office efficiency.

• Research and recommend cost-effective solutions for office supplies and equipment to optimize operational expenses and ensure efficient resource management.

• Assist in conducting regular equipment maintenance checks and inventory audits to ensure all office supplies and resources are well-maintained and readily available for staff use at A Plus Trucking. This proactive approach will help minimize disruptions and contribute to a smooth workflow in the office.

Education

•

Varina High School

Skills & abilities

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Verbal and written communication

• Time management

• Call center support

• Office administration

• Customer service experience

• Financial Documentation

• Finance

• Banking

• Administration support

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