Quality Control Store Manager

Rodney Bernard Bivins

**** ********* ****

McDonough, GA 30252

678-***-**** Home

678-***-**** Cell

**************@*****.***

SUMMARY OF QUALIFICATIONS & EXPERIENCE

Highly qualified and consummate professional, with over 14 years of experience in management, finance, and lending. Extensive experience with the use of BILLMATRIX, Accurint, TLPRO, EALPRO, Kronos, Word, Excel, PowerPoint, Access, Outlook, Quality Control.

EDUCATION

Albany State University

Business Administration Major, 1982-1984

MILITARY EXPERIENCE

United States Army, 1986-1990

PROFESSIONAL EXPERIENCE

6/12-Present Auto Cash Finance, Lilburn, Georgia

Group Manager

Responsible for managing daily financial operations of three (3) locations; serves as the primary liaison for all outside contractors; serves as the resident expert on matters of records integrity, accuracy, security, and confidentiality; assisting with the processing of loan approval and denials, balancing and submitting financial reports.

Maintain company standards with collection procedures while adhering to the Fair Debt Collections Practice Act.

Streamline the scheduling for all employees to ensure proper staffing.

Adhere to company and state policy for completing tile work.

Perform weekly audits of insurance products, timecards, spreadsheets, checkbooks, employee account documentation to ensure company and state compliance.

Calculate debt ratio for customer approval and denial of applications.

Counsel with employees after monthly performance evaluations to reinforce development in areas of improvement.

Create marketing programs to increase profitability in sales.

2/10-04/12 NTB, Decatur, Georgia

Group Manager, Store Manager

Assignments Include:

Began career as a Brake Technician, Front End Technician, and Alignment Technician, performing required maintenance and installation of brakes and all other major parts on all makes and models of vehicles.

As Store Manager, responsible for overseeing the daily operations of the store and has accountability to the Area Manager for ensuring company directives, concepts and ideas are implemented and adapted to store environments. Work to demonstrate great customer service to increase sales while monitoring and controlling payroll. Maintain and improve store appearance and standards. Prepare daily/weekly sales reports and inventory management reports accurately and timely. Motivate, train and develop staff members in order to improve their performance. Promote a team atmosphere and ensure equal treatment to all members.

As Group Manger, responsible for:

Performance Management: Lead team to meet or exceed assigned quotas, service and revenue objectives through development and monitoring of sales goals. Monitor financial, budgeting, and sales reporting for four stores in assigned area. Ensure all employees demonstrate an understanding of the company’s mission, vision, values, and products and services.

Operations Management: Oversee store presentation for 4 stores including store merchandise, facilities management, adherence to marketing directives and adherence to store standards. Increase presence in the community by developing relationships with local community leaders.

Staffing/Employee Relations: Foster leadership qualities in Retail Sales and Automotive Managers to motivate and coach their teams to achieve high performance results. Take action based on reports to improve performance. Responsible for the management, staffing and operations of multiple retail locations. Make decisions regarding hiring, promotion, and disciplinary actions.

Customer Retention: Manage and grow existing customer base and manage churn. Develop customer retention tools for retail store. Analyze issues that impact sales and recommend, develop, and implement process improvements. Resolve customer complaints in a timely and friendly manner.

Market & Industry Knowledge: Maintains knowledge of company and market promotional elements. Remains current on all automotive repair/sales and services, industry and competitive trends, and reinforce findings with management.

02/00- 11/09 Pep Boys Automotive, Riverdale, Georgia

Store Manager

Responsible for overseeing the daily operations of the store and has accountability to the Area Manager for ensuring company directives, concepts and ideas are implemented and adapted to store environments. Work to demonstrate great customer service to increase sales while monitoring and controlling payroll. Maintain and improve store appearance and standards. Prepare daily/weekly sales reports and inventory management reports accurately and timely. Motivate, train and develop staff members in order to improve their performance. Promote a team atmosphere and ensure equal treatment to all members.

4/86-4/90 United States Army 13 Echo, Field Artillery

Computer Operator/Vehicle Maintenance

Maintain and provide data to the field gun-line for target identification and location.

Maintained detailed vehicle maintenance schedule for fleet trucks. Maintain technical service bulletins for all infantry fleet vehicles.

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