Customer Service Retail Store

Nicole Ashmore *** Pomeroy Ave Dayton, Ohio ***** 937-***-****

***************@*****.***

SUMMARY

Dedicated and results-driven retail store supervisor with extensive experience in team leadership, customer service, and operational management. Strong background in the manufacturing industry with expertise in quality control and efficiency from Caterpillar Inc. Proven ability to drive sales, enhance customer satisfaction, and improve store performance

EXPERIENCE

Retail Store Supervisor GOODWILL - Englewood Ohio

August 2007 - February 2012

- Supervise daily store operations, ensuring excellent service and sales performance.

- Train and mentor a team of staff members to deliver high customer satisfaction and efficient service.

- Implement promotional strategies that resulted in a increase in sales within [time frame].

- Manage inventory and stock levels, conducting regular audits to minimize loss and optimize product availability.

- Handle customer inquiries and complaints with professionalism, achieving a improvement in customer satisfaction ratings.

Production Associate

Caterpillar Inc., Clayton Ohio

July 8th 2024 – October 10th 2024

- Collaborated with team members on production lines to assemble quality machinery in a timely manner.

- Adhered to safety protocols and quality standards, contributing to a safe and efficient workplace.

- Participated in continuous improvement initiatives that increased overall production efficiency by.

- Assisted in training new associates on best practices and company policies to ensure product quality and safety compliance.

Customer Service/Cashier

Crown point drive-thru - Dayton Ohio

February 2021- September 2023

- Provided first-class customer service by addressing inquiries, resolving issues, and facilitating transactions.

- Developed and maintained strong relationships with customers, leading to a increase in repeat business.

- Assisted in the implementation of a new customer feedback system to enhance service delivery and drive improvements based on customer feedback. EDUCATION G.E.D. Dayton, Ohio December 2019

SKILLS

- Retail Management & Supervision

- Customer Service Excellence

- Team Leadership & Training

- Sales Strategies Development

- Inventory Control & Management

- Quality Assurance & Safety Compliance

- Effective Communication Skills

- Problem-Solving & Conflict Resolution

REFERENCES

Available upon request.

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