Executive Assistant Administrative Support

*** ***** ******** ******, *********, PA ***** • Phone 484-***-****

E-mail *******.*******@*****.***

REBECCA P. BURKERT

Dynamic and results-driven professional with a diverse background in operations, executive support, marketing coordination, and financial auditing. Adept at streamlining processes, managing cross-functional teams, and delivering measurable impact across education, engineering, healthcare, and corporate sectors. CORE SKILLS & EXPERTISE

• Executive & Administrative Support

• Complex Calendar Management & Travel Arrangements

• Operations & Project Management

• Marketing & Communication Strategy

• Training & Development

• Financial Oversight & Budgeting

• Cross-functional Team Leadership

• Customer Engagement & Service

• Event & Program Coordination

• Sales & Relationship Building

• Quick Learner with Adaptability to New Systems

PROFESSIONAL EXPERIENCE

Director of Training Operations – Restoration Technical Institute 10/2020 – 3/2025 Reading, PA

• Partnered with the COO to execute strategic training initiatives, both virtual and in-person.

• Managed Learning Management System (LMS), enhancing content delivery and student experience.

• Streamlined student services and backend operations, improving efficiency and clarity.

• Led marketing content creation for newsletters, social media, and training materials.

• Maintained instructor and stakeholder relationships to drive educational growth. Key Achievements:

Increased earned income by 13.25% ($41K) through process enhancements.

Restructured internal file systems, improving accessibility.

Helped develop comprehensive job descriptions across departments. Engineering Assistant – BALA Consulting Engineers, Inc. 4/2017 – 6/2020 Wayne, PA

• Provided support for over 50 engineers, project managers, and executives.

• Edited technical specifications, reports, and meeting documentation.

• Oversaw shop drawing processing and maintained project folders. Key Achievements:

Spearheaded corporate archiving for 3 years, improving records management.

Updated performance appraisal tools and supported IT/HR functions.

Chaired the social committee and contributed to corporate culture initiatives. Medical Assistant II – Lehigh Valley Physicians Group (Multiple Locations) 7/2010 – 4/2017 Allentown, PA

• Supported daily clinical operations across multiple locations.

• Delivered direct patient care, performed diagnostics, and managed front-desk operations.

Key Achievements:

Played an instrumental role in PCMH recertification.

Acted as EPIC Superuser during EMR transition.

Led internal task forces for process improvement. Director of Support Services – Right Ideas, Inc.

4/2008 – 12/2008 Fleetwood, PA

• Coordinated marketing campaigns and supported media execution.

• Led strategic planning and implemented a corporate contingency plan. Auditor & Banking Officer – National Penn Bancshares, Inc. 2/2000 – 2/2008 Boyertown, PA

• Conducted internal audits and fraud investigations, supporting compliance and SOX requirements.

Key Achievements:

Investigated a $6.7M fraud case resulting in conviction.

Developed an internal fraud tracking system.

Completed over 30 special projects, driving internal controls. EDUCATION

Antonelli Medical and Professional Institute – Medical Assistant GPA: 3.87 Attendance 99%

Fleetwood Area High School – Graduate

TECHNICAL PROFICIENCIES

Microsoft Office Suite Access MasterWorks NewForma ProCore EPIC LMS Systems CRM WordPress Constant Contact MailChimp Beehiiv Canva Audit Software Intranet Management MAC & PC

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