Medical Billing Customer Service

Deneen Sweat

*** ******** ****** **********, ** *3755 727-***-**** *************@*****.***

Professional Profile

Dedicated, independent, and motivated customer service professional seeking to provide attentive, highly professional service for a dynamic healthcare provider.

Proficiencies: MS Excel; MS Word; MS PowerPoint

Skills: Decision-making skills; Problem solving skills; Time management skills; Attention to detail; Independent thinker – requires minimal supervision

Honors/Awards: Ultimate Medical Academy Dean's List

Key Qualifications

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO PPO POS) Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT)

Certifications

NA – NA, FL

NA

NA

Education

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2024

Fully accredited, accelerated program providing instruction in medical billing and ICD-10, CPT and HCPCS coding for diseases, surgeries and medical procedures. Program content includes electronic health record (EHR) systems, accounting methods, and processes for preparing and submitting healthcare claims. Research, professional writing, critical thinking and communications skills are emphasized throughout the program.

Experience

GRIFOLS BIOMAT– Clearwater, FL

12/2021-Present

Donor Center Technician/ Phlebotomist

Greet donors in a friendly manner.

Assess donor suitability during intake process.

Monitoring and ensuring donor safety throughout the donation process and after completion.

Collecting and processing plasma donations.

Patient education after donation process completed.

Lowes– Clearwater, FL

04/2020-07/2021

Cashier

Greeting customers in a friendly manner.

Assisting customers with locating merchandise.

Processing customer payments at checkout.

Winn Dixie– Saint Petersburg, FL

10/2017-03/2020

Cashier

Greeting customers in a friendly manner.

Assisting customers with locating merchandise.

Identifying customers issues and correcting them.

Processing customers payments at checkout.

United Way Suncoast– Saint Petersburg, FL

08/2015-06/2017

Data Entry

Greeting students and parents at designated area.

Safely walking students to school.

Assisting students with breakfast and arriving to class.

Checking students in daily in computer.

Volunteer Experience

United Way Suncoast– Saint Petersburg, FL

08/2012-06/2015

Assistant Coordinator Walking School Bus

Meeting students and parents at designated area.

Safely walking students to school.

Assisting to breakfast and class on time.

Documenting student participation each day.

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