Project Coordinator Business Systems
Resume:
Shams kalam
***********@*****.***
St. Louis, MO
SUMMARY
A Highly experienced professional with over 17 years of experience in Project Management/Coordination, Business Systems analysis, Software QA, Software Testing, and Business Analysis.
Work Experience
UAT Project Coordinator
Wells Fargo Advisors
March 2023 – Present
Coordinated 9 different projects simultaneously of various complexity level.
Coordinated the testing phases of multiple applications, ensuring adherence to project timelines and quality standards.
Facilitated communication between development, testing, and business teams to ensure a clear understanding of project requirements.
Facilitated training sessions for Business Teams for UAT
Facilitated communication between technical teams, stakeholders, and executive management
Facilitated and lead SCRUM standups on a daily basis
Developed and maintained comprehensive project documentation, including project plans, Project Timelines, and test scripts.
Coordinated 9 different projects simultaneously of various complexity level.
Conducted regular status meetings to update stakeholders on project progress, identify issues, and implement corrective actions.
Collaborated with project teams to create and execute test plans, identifying and resolving issues to ensure the delivery of high-quality software applications.
Conducted risk assessments and implemented mitigation strategies to minimize project risks.
Provided project status updates to upper management.
Utilized project management tools such as Jira and Trello to track and manage project tasks and milestones.
Project Coordinator
Business Systems analysis group
Spectrum Mobile
(K-Force)
Feb. 2022 – Jan. 2023
Worked In the Spectrum Mobile team as a Project Coordinator for the Business System Analyst group in an Agile environment. Responsibilities included:
Worked on creating user stories in JIRA in an Agile environment
Developed requirements for a new User Interface using Agile guidelines
With sprints spanning over two weeks, worked extensively with the business to develop epics and acceptance criteria and prioritize them as well.
Worked with architects on detailed design solutions for the epics and wrote detailed user stories based on design
Reviewed user stories with developers and testers and estimated story points for each user story
Ensured user stories were ready in the backlog for two sprints worth to allow proper planning and estimation
Conducted JAD sessions to refine prototypes, prioritize and time-box use cases with management, SMEs, users and other business managers.
Developed detailed requirements for Rest APIs request and response by mapping data structure from the database table
Documented current process flows and updated existing ones in Confluence to ensure information is being carried forward
Identified gaps in current API requirements and suggested to Product owner for future epics
Coordinated project implementation efforts to ensure project completion within budget and timeline.
Created project plan and other project related documentation
Facilitated defect mitigation meetings and performed all other required work related to the role.
Facilitated daily stand ups
Created project status reports for management
Coordinated meetings with various cross functional teams
SQA Project Coordinator
State Of New Jersey
(North Highland Consultants - implementation partner)
Oct. 2020 – March 2021
Worked as an SQA Consultant for their State provided Healthcare application that enables State
residents sign up for Health Insurance as well as brokers and other service providers.
Created Test Cases and Test Scripts
Coordinate and manage 5 concurrent software testing projects, including software implementations, network upgrades, and cloud migrations
Created Project Plans and timelines for Software testing projects.
Performed End to End Testing ensuring application meets user expectations and requirements
Logged bugs
Coordinated efforts with development team to ensure delivery of high quality application.
Facilitated communication between technical teams, stakeholders, and executive management
UAT/QA Consultant
Edward Jones
St. Louis, MO
Sept. 2019 to July 2020
Worked as a Lead Test Consultant for the CCC group via North Highland consulting. The projects under this Managed Services group consist of 7 different products. This newly formed group was transitioning from Waterfall to Agile development process. All of the development within the CCC group are web based applications for Financial Advisors for United States and Canada. Responsible as a Test Lead for all E2E testing and test management activities for 6 different porjects.
Sr. UAT Test Consultant Wells Fargo
St. Louis, MO
October 2018 to June 2019
Played key role in UAT efforts for the following projects:
RBU (Research Based Universe - Compliance based application based on Research of updated Banking and Investment Regulations, AML, and other Government legal regulations)
NAO (New Account Opening)
Work Management (Internal Investment Advisor facing application for Portfolio Management for with different level of access)
Book analyzer (Advisor facing application for Client Management) Dashboard (Advisor facing application)
Worked in an Agile environment collaborating with product owners, Business end users, Developers and QA team to ensure that each story meets the acceptance criteria completely.
Created and maintained Test Project plans and timelines in coordination with the Master Project
Plan
Created Test Cases and Test Scripts
Performed End to End testing
Logged bugs
Retested Stories as needed (after the bug fix)
Reported daily status as needed
Performed regression testing
Created and maintained Test Data as needed
All other related functions
SQA Lead/Business Analyst
Ameren
St. Louis, MO
Feb. 2018 to August 2018
Elicited requirements for all application owners
Helped product owner to write user stories and prioritize back log items
Reviewed requirements with Business and stakeholders
Acted as SME and presented proposed demo
Obtained approval of design and functionalities from business
Collaborated with Development team for developing application
Created Demo for final sign off
Wrote Test Cases and Test scripts
Lead offshore QA team
Reported bugs and coordinated bug fix
Lead regression testing
Tested applications (hands on) as needed
Performed all other necessary functions as needed
Sr. QA/Business System Analyst (consultant)
Charter Communications - St. Louis, MO
Sept. 2016 to Jan. 2018
Heavily involved in Go/No-Go meetings and other required meeting.
Mentored Junior Testers and Analysts.
Thoroughly Tested applications related to integration projects involving acquisition of TWC and
BHN.
Involved in Planning, estimating, engagements, creating test plans and test scripts in coordination
with the project plan and project timeline, hands-on testing (Integration, End to end, regression,
etc.), reporting bugs and prioritizing bug fixes, analyzing root cause, and other functions as
required.
Mentored Junior Testers and Analysts.
Elicited requirements through JAD sessions
Worked with architects on detailed design solutions for the epics and wrote detailed user
stories based on design
Reviewed user stories with developers and estimated story points for each user story
Ensured user stories were ready in the backlog for sprints in advance to allow proper planning
and estimation
Environment: HP ALM, Jira, SOAP UI, Restful, Confluence, Bitbucket, Share point
Sr. Test Engineer
Enterprise Holdings - St. Louis, MO
June 2014 to July 2016
Worked as a Sr. Test Engineer in the Rental Clients division working in an Agile environment.
Tested IOS and Android based Tablet application for the Rental division.
Led small segment development testing for the Tablet application at a release level.
Mentored junior engineers.
Planned test strategy, created and documented Test Cases, Test Plans, Test schedules, and test
scripts.
Executed tests (Ad-hoc, Smoke, Functional, Regression and E2E) and reporting bugs using Clear
Quest and JIRA.
Performed Gap Analysis.
Suggested, created and documented process improvement plans.
Implemented process implementation steps.
Worked closely with release management to confirm release schedule.
Resource engagement and management for testing projects as needed.
Played an integral part in implementing JIRA throughout the development teams.
Tools Used: JIRA, Confluence, Visual Studio, SQL, MS Project, MS Office
QA Lead/Project Mngr. (consultant)
TCS America
Minneapolis, MN
April 2011 to April 2014
Held various positions at Ameriprise Financials and Target as a consultant. Worked for TCS America as a full-time resource, deployed to various client organizations for various projects.
Ameriprise Financials
Project Manager for the DCM upgrade project, which is the largest upgrade efforts in the history of Ameriprise. - Managed project budgets totaling over $5 million annually, consistently delivering within 5% of allocated resources. Responsible for overall Management of SQA Department's work and tasks including planning, scoping, Data management,
BSA/BA for SABRIX Reporting and Calculation upgrade Project. - Responsible for all BSA/BA related work.
Project Lead for Service Now and DUNS 1000 - Responsible for assisting the Director for overall Management of the project. Used Share Point for collaboration with other internal and external personnel and clients.
Project Manager for AITT Project - Responsible for planning, scheduling, budgeting, coordinating, reporting, and all other project management related work. Successfully directed projects to completion at 5% lower cost than originally allocated.
Project Manager for Service Delivery Project - Responsible for planning, scheduling, and budgeting, coordinating, reporting, and all other project management related work. Successfully took project to completion within estimated time and budget.
Tools used: HP ALM, SharePoint, SQL, MS Office suite, MS Project, MS Lync.
Consultant for TCS America
QA Process Governance and Project Lead
Target
Minneapolis, MN
April 2011 to April 2014
Worked at Target headquarters managing all aspects of various projects falling under TCoE.
Coordinated and managed all efforts towards successful completion of projects.
Planned, orchestrated and coordinated all efforts towards successful testing of applications
developed for various projects within the realm of TCoE.
Created Test Plans, Test Scripts, Test Cases and all other needed documentations.
Performed E2E testing using HP ALM and reported bugs.
Managed the Test Lab dedicated for testing of all applications within the TCoE.
Assigned hardware and workloads to resources as needed.
Scheduled testing as needed per various project needs.
Performed audits to make sure all testing and development process conforms to Company
prescribed guidelines and all documentation and Artifacts including reporting conforms to
Company prescribed Templates.
Created, Maintained, and updated SharePoint site and contents.
Provisioned access to SharePoint site.
Coordinated, scheduled and presided over all related meetings and assigned tasks to resources
to mitigate issues discussed in the meetings.
Performed all reporting required per project.
Tools used: HP ALM, Share Point, MS Office suite, MS Project, Communicator.
QA Lead/BA (consultant) Shinetech, LLC - St. Louis, MO
Dec. 2009 to Nov, 2010
Performed testing on web based application for mortgage processing and Loan Origination. Responsible for coordinating, planning and execution of all testing efforts for both onshore and offshore resources. This software contains features for online application portals, underwriting, credit pull, decision support, risk assessments, conditions tracking, and more. These applications were designed for regulation compliance and event tracking.
Elicit requirements using interviews, workshops, storyboards, surveys, business process
descriptions, use cases, scenarios, task and workflow analysis.
Reviewed requirements to prepare Test Cases.
Participated in planning session.
Attended JAD sessions to confirm requirements and analyze environment, hardware, and testing
tool requirements for tests.
Wrote Test Plans and Test Cases to meet business and user requirements.
Executed test scripts and recorded results using Mercury QC 10.0.
Led and managed QA team for Functional, Integration and Regression testing.
Prioritized bug fixes for new deployment in conjunction with developers.
Developed and maintained matrices for quality assurance.
Coordinated, facilitated and participated in meetings as needed.
Worked with offshore team to accommodate proper direction.
Performed other duties related to development process as needed.
Mentored junior analysts and trained and directed QA and Business UAT team.
Environment included ASP.NET, Java, C#, Windows XP, Microsoft Office,
Tools used: MS Office suite, MS Project. HP QC, Skype, WebEx, and MS Communicator
Sr. QA Analyst
Wells Fargo - St. Louis, MO
Sept. 2008 to Feb. 2009
Responsible for all phases of Quality Assurance work in an Enterprise environment. The project involved integration of various functionalities from Wachovia Securities' Web Based Contact Management application and AG Edwards' Contact Management application with NexJ's out of the box Contact Management application, and Integration of MS Outlook and Thomson Reuter's Wisdom into the newly integrated custom application.
Wrote Test Plans and Test Cases to meet business requirements and user requirements.
Modified high-level business and user requirements into functional requirements.
Identified and reviewing activities and deliverables critical to project quality.
Analyzed environment, hardware, and testing tool requirements for performance tests.
Participated in requirements prioritization.
Planned, designing steps of Test scenario, develop new scripts, edit existing scripts
Executed tests and recorded results.
Reported defects and tracking using HP Quality Center.
Managed requirements traceability information.
Tracked requirements status throughout the project.
Performed Regression Testing for changes in front end, back end, new build & new Versions.
Worked with offshore Regression testing team and coordinated testing efforts between on-site
and offshore teams.
Performed thorough End to End Testing.
Interacted with developers, scheduled and planned workarounds and prioritized bug fixes for
new deployment.
Developed and maintained metrics for quality assurance.
Served as a mentor to junior analysts.
Participated in all-inclusive planning sessions and weekly meetings.
Worked with off-shore team as SME to accommodate proper direction on testing and explain
Test Cases and predicted behavior of applications.
Environment included Manual and Automated testing, Windows XP, Oracle, C, C#, HP Quality Center, Share-point, Microsoft Excel, MS Communicator, MS Outlook, MS Word, and Visio 5.0.
Tools used: HP ALM, Share-Point, MS Office suite, Mercury QC.
Education: BA - Finance
Skills
ERP, CRM and CSM systems
Test Plan, Test Case and Test scripts creation
Test Management Tools
Hands on Testing
Requirement Gathering and Analysis
Test Status Reporting
Agile
Scrum
Jira
User Acceptance Testing
SDLC
APIs
Web Services
SQL
REST
Postman
XML
Git
Waterfall
LAMBDA
Postman
ETL
SALES FORCE
Certifications and Licenses
Certified Scrum Master
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