Customer Service Call Center
Resume:
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Darnessia Clowers
**********@*****.***
Irving, TX
Summary
Energetic, reliable, patient, highly effective with 5 years of experience working with customer service and call
enter experience
Contacted client services to answer basic questions about offers, and there account in-bound calling out-bound
calling
Proven track record of multitasking, attentiveness and courtesy
Maintain a compassionate and positive attitude and a friendly and welcoming demeanor during customer
interactions
Experience
Recruiter/Account Manager
Driveline Retail Merchandising + Coppell, TX
09/2023 - 01/2024
+ Grew revenue by 10% per year by identifying new customers and building long-term relationships.
+ Operated a call center and maintained high-touch, personalized service for clients by answering customer calls
and collecting customer intelligence Hiring for all Dollar General all 48 states.
Appointment Setter
NightLine Jantorial Service - Dallas, TX
03/2019 - 09/2023
Operated a call center and maintained high-touch, personalized service for clients by answering customer calls
and collecting customer intelligence
Managed interviews, hiring paperwork, and onboarding for additional staff
Communicated with clients to schedule appointments and identify customer service needs, increasing customer
of compliance in customer service.
Customer Service Representative
Reliant Energy + Dallas, TX
01/2018 - 02/2020
+ Handled customer inquiries, answered questions, and resolved problems in a timely manner
+ Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card
information, and product sales
Performed sales analytics and provided recommendations that increased sales by 20%
Created a new customer database by entering customer information into a database
Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card
information, and product sales
Skills
Customer service, Computer literacy, Communication skills, English, Microsoft word
Education
High School Diploma
South Side High + Fort Wayne, IN
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+ Graduated summa cum laude—3.7+ GPA
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