Scrum Master Project Management

Brandon Zekeri

(Phone No- 469-***-**** /email- ************@*****.***)

Profile:

An experienced, disciplined, and highly motivated Project Manager/Scrum Master who has worked on a wide range of projects within both the Public and Private Sectors including healthcare, banking and retail. A confident and fluent communicator with strong analytic, problem-solving, and decision-making skills, combined with a pragmatic approach and sound business acumen. A strong track record of driving operational improvement, with verifiable record in fields such as analysis, requirements gathering and prioritization, business process mapping and the development of interactive prototypes. Domains of experience include Financial Domain, Retail, Business/Data Analytics, Business Intelligence and Analytics/Report. I believe in evolving professionally and personally to meet the fluctuating needs and challenges of the business.

Summary of Qualifications:

10+ years’ experience of Project Management and Business Analyst using the (Agile) Scrum SAFe, Kanban, Lean and Waterfall methodologies.

10+ years implementing Software/Application Development, Business Intelligence Reporting, Business Process Optimization, Software/Application Development, and Delivery Management

4 years as a Salesforce Business Analyst/Administrator

Proficiency in defining business problems and process solution.

Education:

Bowen University (Bachelor of Science Degree/ Communications )

Certifications:

Advanced Certified Scrum Master (ACSM)

Six Sigma Green Belt

SAFe 5.0

Certified Scrum Product Owner (CSPO)

Agile Project Management (ICP-APM)

PMP (Member of the PMI Dallas Chapter)

Summary of Core Competencies:

Tools

MS 365, Azure Dev Ops, Microsoft Power Platform, SharePoint, Jenkins, Clarity, GitHub, SQL, Lucid Chart, Oracle CPQ, Jira, Jira Align, Confluence, Monday.com, Microsoft Dynamics, Salesforce, Tableau, My Chart, Clarizen

Salesforce (CRM/CPQ/CloudCraze/Service Cloud/Sales Cloud) SEO, EPIC

Project Manager, Team Lead, Business Analyst and Implementation Manager

Methodologies

Agile/SCRUM, Kanban, Lean SDLC, SWOT, and Waterfall

Professional Experience

IT Project Manager II – Information Technology Consultant April 2022 – June 2025

USBank Irving TX

Major Accomplishments:

Implementation of Customer Experience Datawarehouse and Salesforce CRM

Digital Transformation Projects ( Website and Mobile App Enhancements and Optimization projects)

Managed Oracle CPQ (Configure, Price, Quote) project, streamlining the sales quoting process and automating pricing rules for accuracy and efficiency.

Responsibilities:

Partnered with strong technical leaders to drive the long-term project vision utilizing data-driven insights and analytical skills to plan and execute the Salesforce CRM project with a 3 million Dollar budget .

Designed and optimized digital experiences by analyzing user behaviors, mapping customer journeys, and refining website enhancements to improve engagement and usability.

Led the development and implementation of interactive dashboards and self-service portals, ensuring seamless user experiences through intuitive UI/UX principles and real-time data accessibility.

Conducted user story mapping and stakeholder workshops to define digital platform requirements, prioritize features, and drive the development of customer-centric solutions.

Collaborated with cross-functional teams, including technical experts, professionals, and data engineers leveraging data analysis to identify stakeholder needs and expectations

Created and delivered regular PowerPoint (Microsoft 365) presentations for senior leadership, detailing project progress, key milestones, and risks, ensuring alignment with business objectives and timely decision-making.

Utilized Monday.com, SharePoint and Microsoft Teams to centralize project documentation, enhance real-time collaboration, and facilitate seamless cross-functional communication

Utilized Microsoft Power Platform to enhance project management efficiency by integrating Microsoft 365 and Power Automate with Smartsheet and Azure DevOps, enabling automated workflows, seamless data exchange, and real-time insights for tracking project progress and key performance indicators (KPIs).

Implemented Power Automate and Power BI (Microsoft 365) to streamline approvals, issue tracking, and real-time dashboard reporting, improving efficiency and data-driven decision-making.

Used Monday.com and Microsoft 365 suite to track project tasks, schedule meetings, and automate project updates, ensuring alignment with deadlines and stakeholder expectations.

Created dashboards tailored for various stakeholders (e.g., leadership, team members) would offer real-time insights into project health, key performance indicators (KPIs), and timelines.

Monitored and managed project scope using Monday.com and Smartsheet from Initiatives to epics and User Stories

In collaborating with external vendors for data migration, utilized SQL to perform quality checks on migrated data to ensure data consistency,accuracy and validating that records match the expected formats, and ensuring no data loss or corruption

Used Azure DevOps to track and manage user stories, bugs, tasks, and epics within both projects on the client side prioritizing work, monitor progress, and ensure alignment with project goals.

Worked closely with external vendors responsible for data migration, communicating data migration requirements and expectations, including timelines, data formats, and quality standards.

Provided consistent project updates to leadership, including C-Level executives, through daily and weekly reports, focusing on project health, budget adherence, and milestone tracking.

Developed comprehensive test plans covering all aspects of Salesforce and Oracle CPQ implementations. Coordinated UAT sessions, capturing user feedback to refine system functionalities for optimal performance.

Ensured project delivery within budget constraints by monitoring expenses, negotiating vendor contracts, and optimizing resource allocation.

Cognizant Technology Solutions (Centene Project), Plano, Texas November 2019 – April 2022

IT Project Manager – Global Application Projects

Major Accomplishments:

Implementation of Salesforce Health Cloud CRM and Migration

Digital Transformation Projects (Mobile Application MVP, Ecommerce, Application Integration)

Responsibilities:

Owned the technical roadmap and managed internal and external stakeholders.

Ensured CloudeCraze’s secure infrastructure integrated with Health Cloud patient and account management features.

Coordinated EPIC data migration initiatives, overseeing extract-transform-load (ETL) processes to ensure accurate migration of patient records, clinical workflows, and appointment histories into Health Cloud and reporting dashboards.

Collaborated with clinical stakeholders and EPIC analysts to design interoperability workflows using EPIC APIs and Bridges for scheduling, referrals, and patient engagement modules.

Managed third-party application integration with EPIC modules (e.g., MyChart, Care Everywhere) to streamline digital front-door strategies including patient self-scheduling, intake forms, and telehealth.

Facilitated UAT and training for clinical and administrative users across EPIC Hyperspace, focusing on new functionality rollouts, EHR workflow enhancements, and system usability aligned with organizational change goals.

Developed Power BI and Azure DevOps dashboards pulling EPIC Clarity data for executive reporting on care quality metrics, adoption KPIs, and patient engagement trends.

Leveraged CloudCraze to build a seamless B2B e-commerce platform that integrated with Salesforce Health Cloud, enabling healthcare organizations to streamline purchasing processes for medical supplies, equipment, or services.

Utilized CloudCraze's analytics and Azure DevOps to develop dashboards that combined sales metrics with market trends, enabling the team to focus on high-performing areas in healthcare product sales.

Used Power Apps to build a custom application for tracking Health Cloud user adoption metrics, enabling faster identification of training needs and performance gaps

Created both long-term and short-term plans for Health Cloud implementation, setting specific targets for milestones such as initial data migration, user training, and go-live.

Lead the Health Cloud project with a clear understanding of the technical landscape, facilitating effective decision-making and communication among stakeholders

Ensured all SF Health Cloud project marketing materials and deliverables met quality standards and aligned with brand guidelines

Monitored and analyze the performance of market trends, using data and metrics to evaluate effectiveness and inform future strategies.

Created long- and short-term plans, including setting targets for milestones, adhering to deadlines, and allocating resources

Lead user story mapping, story splitting, and story writing workshops to break down high-level requirements into smaller, actionable user stories

Facilitated implementation of new functionality through training and demonstrations and knowledge sharing sessions

Cynergy US (Dallas, Texas) January 2015- November 2019

Project Manager- Applications Optimization Projects

Major Accomplishments:

Implementation of Customer Optimization e-commerce Projects (OMNI CMS), Application/Software customizations, ERP, Salesforce implementation and integrations

Medicare and Medicaid East Coast Health Cloud Implementation

Responsibilities:

Analyzed, planed, and developed requirements and standards in reference to scheduled projects

Assigned and oversaw the daily tasks of technical personnel while ensuring all subordinates are actively working toward established milestones

Held regular technical team meetings to determine progress and address any questions or challenges regarding projects.

Determined and defined clear deliverables, roles and responsibilities for staff members required for specific projects or initiatives.

Converted business requirements into functional and software/technical requirements using Jira (Impediment tracking, Sprint/Product backlogs, Progress reports, Email notifications, Scrum/Kanban boards)

Developed detailed knowledge/expertise in applications assigned.

Reviewed detailed requirements with project manager/technical lead to ensure adherence to scope and level of effort estimations.

Worked closely with stakeholders, including healthcare providers, patients, and internal teams, to understand their needs and requirements for the Health Cloud and Patient Services Hub implementation

Heritage Bank (Dallas, Texas) December 2014 – November 2015

Project Manager - Retail/Digital Transformation Projects

Major Accomplishments:

Defining, delivering, and supporting strategic plans and championing new solutions (Core banking product implementation and customization)

Supported Heritage Bank’s website, e-commerce, Digital banking optimization, software development, processes, and Value-Added services.

Responsibilities:

Facilitated requirement gathering documentation (Epics, User Story, Use Cases, Mock-Up’s, Wireframes etc.)

Coordinate internal resources and third parties/vendors for the flawless execution of projects.

Ensure that all projects are delivered on time, within scope and within budget.

Created long- and short-term plans, including setting targets for milestones and adhering to deadlines

Delegated tasks on the project to employees best positioned to complete them

Devised effective decisions when presented with multiple options for how to progress with the project

Served as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy

Worked with the development team to design, test, implement, and maintain updates within company databases and applications necessary to streamline/automate a business process.

Lead QA/UAT testing and documentation of Bugs, gaps, and enhancement.

Lead presentation and demos to C-Level executive

Meijer (Grand Rapids, Michigan ) July 2013 - September 2014

Business Analyst - Software/Application Development (Dec 2012 – Jan 2014)

Major Accomplishments:

Implementation of the Company’s first e-Commerce platform and migration of customer’s database.

Developed and implemented various Reports and Dashboards for Business Monitoring and optimization

Successfully managed and implemented multiple teams and delivered projects within agreed timelines

Responsibilities:

Worked with management and users to define, develop, and implement innovative business solutions.

Felicitated requirements using interviews, document analysis, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.

Reviewed, analyzed, and created detailed documentation of business systems and user needs, including workflow, program functions and steps required to develop or modify applications.

Reviewed use cases and other technical documents with IT project staff, Project Manager & IT management to ensure business requirements are adequately reflected in technical planning documents.

Defined, developed, and implemented quality assurance practices and procedures, end user test plans and other QA assessments

Collaborated with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs

Coordinated QA/user testing and training including the subsequent change control scheduling and documentation for production releases of software

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