Customer Service Property Manager
Resume:
JANELL E. PONCE
P
E
*******@*******.***
A
West Covina, CA
OBJECTIVE
EDUCATION
To obtain a challenging position with a successful company where I can utilize my skills and experience.
Everest College
2008-2009
Massage Therapy Diploma
AD Bankers
1998-Certified-License, Fire and Casualty #0C458959
Mount Olive High School
1994-Diploma General Studies
SKILLS
QUICKBOOKS
MICROSOFT SUITE
ACD, CLINICAL WORKS, ICD10, MEDICAL TERMINOLOGY, CPT CODING
MAS200, TAM JD EDWARDS
EXCELLENT CUSTOMER SERVICE
ANALYTICAL THINKING SKILLS
MULTITASKER
EMAIL ETIQUETTE
MOTIVATED/POSITIVE
ATTENTION TO DETAIL
REFERENCES
Available Upon Request
EXPERIENCE
May 2023 – November 2024
Community Property Manager Lordon Management
Supervise the operation and administration of the Association in accordance with management agreement and the Association’s policies and procedures.
Acts as or oversees the primary liaison with the Association Board of Directors and homeowners as needed.
Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with management agreement.
Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
Ensure Board of Directors is aware of legal actions involving the Association. Maintain unit and contract files relating to the operations of the Association.
Attend Board meetings per the management agreement and community events as needed. Prepare Board packages according to established time limits.
April 2019 – June 2022
Chief Financial Officer The Nation Transportation Inc.
Maintained QuickBooks ensuring that funds are utilized properly.
Purchasing and maintaining vehicles for deliveries
Registered and licensing all vehicles.
Maintained detailed records of vehicles of servicing and inspection.
Assisting in the recruitment of quality drivers, into the fleet, developing efficient driver schedules
January 2017 – May 2018
Medical Report Quality Assurance Specialist QTC Medical Services
Review complex multi-focal general and specialty examination medical reports.
Ensure accuracy and completeness of medical documentation.
Process cases in a timely manner.
November 2008 – January 2017
Medical Case Specialist QTC Medical Services, A Leidos Company
Triage referred cases.
Receive and respond to inbound calls and emails.
Schedule claimant appointments
2005 – 2007
Technical Order Evaluator Langer Biomechanics
Evaluate Cast Impressions
Enter new and prepare orders for production.
Process Quality Control reports.
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