Customer Service Representative

Roy Curry

*********.**@*****.*** 347-***-****

SUMMARY

Seasoned professional with 17 years of experience seeking a Customer Service Representative I role. Demonstrated flexibility, strong PC skills, and a proven track record in customer relationship management and sales enhancement. Excelled in dynamic product demonstrations and customer service excellence at Nike. WORK EXPERIENCE

Nike time Denver Colorado

Sales Rep 12/2018 - Feb 2024

• As a Sales Representative at Nike, I effectively managed and cultivated customer relationships, consistently exceeding sales targets through personalized service and expert product knowledge. I conducted dynamic product demonstrations, provided tailored recommendations, and adeptly handled customer inquiries, ensuring a premium brand experience. My role involved meticulous inventory management, strategic merchandising, and staying abreast of the latest industry trends to drive sales and customer engagement. I collaborated closely with the team to coordinate promotional events and campaigns, and I utilized feedback to enhance sales strategies and improve customer satisfaction. My commitment to excellence and passion for the Nike brand was evident in my proactive approach to meeting the diverse needs of our clientele. k&B transport Sioux City Nebraska

Driver Feb 2014 - 11/2018

• As a Driver at K&B Transport, I was entrusted with the safe and efficient transportation of goods across various routes, ensuring timely deliveries and adherence to all traffic and safety regulations. My role involved meticulous route planning, vehicle maintenance checks, and effective communication with dispatch and customers to address any concerns or changes in delivery schedules. I maintained accurate logs of travel and cargo details in compliance with company policies and DOT regulations. My commitment to professionalism was demonstrated through excellent customer service, contributing to the company's reputation for reliability. Office max Denver Colorado

Manager 09/2013 - Jan 2014

• As a Manager at OfficeMax, I adeptly oversaw daily operations within the store, ensuring a seamless shopping experience for customers while maintaining a focus on sales growth and profitability. My role encompassed the recruitment, training, and development of a diverse team, fostering a collaborative work environment that drove employee engagement and performance. I was responsible for inventory management, including ordering and stocking of products, and implemented loss prevention strategies to minimize shrinkage. By analyzing sales reports and market trends, I developed and executed strategic marketing plans to enhance our competitive position. I effectively resolved customer complaints and issues, upholding the company's reputation for exceptional service. Furthermore, I maintained compliance with company policies and procedures, as well as legal regulations, ensuring a safe and ethical workplace. My leadership contributed to increased customer satisfaction, improved operational efficiency, and the overall financial success of the store. MBM Aurora Colorado

Selector 12/2007 - 08/2013

• As a Selector at MBM, I meticulously executed the accurate and timely selection of products according to the company's order sheets, ensuring the fulfillment of customer orders with precision. My role involved navigating the warehouse environment with efficiency, operating material handling equipment safely, and maintaining a clean work area in compliance with OSHA standards. I consistently met or exceeded productivity standards, demonstrating a strong work ethic and attention to detail. My responsibilities also included conducting inventory checks, reporting discrepancies, and assisting with loading and unloading of merchandise, all while adhering to MBM's policies and procedures to maintain the integrity of the inventory management system. C&S Edison New Jersey

Stocker 08/2006 - 11/2007

• As a dedicated Stocker at C&S, I efficiently managed inventory levels on the sales floor, ensuring products were fully stocked and neatly organized. I meticulously performed restocking duties with attention to detail, adhering to the company's visual merchandising standards. My responsibilities included receiving shipments, verifying inventory accuracy, and updating stock records. I diligently rotated stock to maintain freshness and reduce waste, while also assisting with inventory audits to ensure stock levels aligned with database information. My role required strong physical endurance to lift and move heavy merchandise, as well as the ability to operate material handling equipment safely. I provided exceptional customer service by answering queries and guiding customers to products, contributing to a positive shopping experience. Additionally, I maintained a clean and hazard-free work environment by adhering to health and safety regulations. My proactive approach to identifying and resolving potential stock discrepancies minimized losses and supported the store's operational efficiency. EDUCATION

New Dorp

High School Diploma

Staten Island, New York

05/2008

SKILLS

Communication • Active listening • Problem-solving • Conflict resolution • Computer literacy • Product knowledge

• Customer Service • Problem Solving • Verbal Communication

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