Customer Service Team Members
Resume:
Austin Harris
Manager
Profile
Experienced Manager with a proven track record of overseeing
maintenance operations, ensuring quality repairs, and optimizing efficiency. Skilled in troubleshooting and resolving technical issues, maintaining a professional demeanor, and supporting cost-cutting initiatives. Proficient in inspecting, repairing, and improving residential properties to meet high standards. Adept at collaborating with team members to achieve project goals and deliver exceptional customer service. My background in secure satellite communications and dedication to learning new skills make me a valuable asset in a managerial role.
Employment History
Manager at Intersolutions
October 2024 — May 2025
- Ensure timely completion of apartment repairs and improvements prior to resident move-in.
• Inspect and repair sheetrock, caulk, and seal windows, sinks, toilets, bathtubs, and showers.
• Maintain grounds and amenities through trash removal, pressure-washing, cleaning, and painting.
• Support cost-cutting efforts by repairing parts, minimizing material waste, and utilizing tools efficiently.
• Adhere to safety protocols, attend safety meetings, complete OSHA training, and report incidents promptly.
25S Satellite Communications Operator, Maintainer, and Technician at Texas National Guard
April 2019 — May 2025
- Operated and maintained tactical satellite terminals to ensure a robust communication network for the US military.
• Demonstrated expertise in programming, troubleshooting, and mechanical maintenance.
• Maintained a professional appearance and demeanor consistently.
• Deployed as an Air Missile Defense operator from September 2020 to June 2021.
• Acquired Networking+ certificate during deployment. Texas National Guard
September 2021 — July 2024
- Monitor for illegal crossings
• Report activity to superiors
• Detain and deter illegal border crossings
• Collaborate with law enforcement agencies
• Maintain security along the southern border
Details
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Skills
Maintenance Operations
Troubleshooting
Technical Issue Resolution
Property Inspection
Team Collaboration
Customer Service
Satellite Communications
Professional Demeanor
Cable Installer/Technician at Grande communications June 2021 — September 2021
- Install and maintain cable systems for residential and commercial clients
• Troubleshoot and resolve technical issues with cable services
• Provide excellent customer service while adhering to safety guidelines
• Collaborate with team members to ensure efficient and timely project completion
• Perform quality checks to guarantee optimal system performance Sales Associate at Walmart
April 2020 — July 2020
- Assist customers with informed purchasing decisions
• Stock and organize shelves
• Build and design displays
• Provide advice on outdoor projects
• Collaborate with team members to achieve sales goals Plumber's Helper at Rabroker Heating and Air Conditioning February 2020 — March 2020
- Assisted plumbers with manual tasks like fetching tools and cutting pipes
• Updated apprentice card for Rabroker Heating and Air Conditioning
• Supported plumbing projects by providing necessary tools and materials
• Ensured efficient workflow by organizing workspaces and cleaning up debris
• Demonstrated strong work ethic and dedication to learning the trade
Plumber at Coryell Pumbing
February 2017 — April 2019
- Conduct repairs and installations on plumbing fixtures
• Inspect new plumbing systems for proper installation
• Ensure compliance with civil engineering codes
• Perform maintenance on residential and commercial properties
• Verify adherence to construction standards
Overnight Maintenance Associate at Walmart
September 2016 — February 2017
- Uphold store hygiene standards during overnight shifts
• Operate various machinery to support maintenance tasks
• Deliver exceptional customer service throughout the store
• Ensure cleanliness and organization in all areas
• Provide timely and efficient maintenance support Sales Associate at Walmart
June 2015 — October 2015
- Assist customers with inquiries and purchases
• Maintain stock levels and organize inventory
• Create attractive product displays
• Collaborate with team members to achieve sales goals
• Ensure a positive shopping experience for customers Production Cook at Pizza Hut
December 2014 — June 2015
- Prepared pizzas according to recipes and quality standards
• Ensured cleanliness of work area and kitchen equipment
• Managed dishwashing duties efficiently
• Organized closing procedures for a tidy workspace
• Adhered to food safety guidelines and company policies Courtesy Clerk at Albertsons
June 2014 — October 2014
- Assist customers with bagging and carrying groceries
• Retrieve shopping carts from the parking lot
• Maintain cleanliness in store
• Operate cash register when needed
• Provide excellent customer service
Service Deli Closer Albertsons
April 2014 — June 2014
- Organized end-of-day cleanup activities
• Stored unsold food in the fridge
• Shutdown slicers and equipment
• Maintained cleanliness and organization in food preparation area
• Ensured compliance with food safety regulations
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