Data Entry Customer Service

Shantearra Cooke

I am a very hard worker, love to learn new things and have a really good personality! I love to be around people, and try to make a difference in the workplace. Helping people is my gift! 4275 Rosehill Rd apt 2 Garland, Texas 75043 256-***-**** ******************@*****.*** WORK EXPERIENCE

Salelytics — Member advocate agent

Cornerstone Healthcare — Home Health Aide

Mercer health and benefits LLC — Benefits Counselor

Go health LLC — SENIOR BENEFITS CONSULTANT

Maximus — Customer service representative(Language Line) 12/2023 — Present, San Antonio, Texas

To assist members and prospects with either enrolling into a plan or providing information about a Medicare advantage, Medicare supplement, or prescription drug plans. Adjust medical bills if needed, medical billing and some data entry. Assist the member or prospect with whatever assistance they may need at the time

March 2023 — 10/2024, Mesquite Texas

I acted as an companionship for the patient, household work as needed as well as cooking. I also provided hoyer lift assistance if needed. And just took care of my patients as I would a family member 8/2022 — Present, Des Moines, Iowa

To assist employees that have voluntary benefits and life insurance with knowledge of their policies, take payments and adjusted their bills as needed, medical billing and some data entry, I also made sure that they get all of their questions answered regarding their policy, cancel, enroll and sometimes transfers 07/2021 — 8/2022, CHICAGO ILLINOIS

To assist members with enrolling into Medicare advantage plans or med supplements. Also making sure that they are utilizing all of their current benefits and also answering any questions the member may have while making sure they have a great customer service experience 03/2021 — 07/2021, Dallas Texas

Telvista — Sales representative

Liberty National Globe Life — insurance agent

Supplemental healthcare — Lead recruiter

Zhabuki Asian restaurant — hostess

Anniston health and rehab — CNA

Jacksonville Medical center — Detox Tech

Golden living center — CNA

Maximus is a company hired by the CDC for this particular project, so my job is to assist customers that speaks little to no English, help them get a translator and help with finding places that they can take their vaccinations or any other questions related to the vaccinations. 08/2020 — 12/2020, Dallas Texas

My job was to assist customers with either canceling their services, or either upgrading their services. The devices included a system inside of their Mercedes Benz or Volkswagen 09/2020 — 02/2021, Dallas Texas

To assist customers with information about life insurance and help get their family covered 09/2019 — 07/2020, Dallas Texas

My job was to assist traveling nurses and therapists with finding jobs in all 50 states 02/2019 — 08/2020, Plano Texas

My job was to assist customers with seating, take to-go orders and payments, and make sure the customers had a wonderful experience

02/2016 — 12/2018, Anniston Alabama

My job was to assist residents with activities of daily living such as bathing, feeding and clothing. 09/2014 — 06/2018, Jacksonville Alabama

My job was to make sure that the people that was admitted into the program had eligible insurance and make sure they were comfortable but keeping a eye on them and doing activities with them 02/2012 — 06/2014, Oxford Alabama

My job was to assist residents with activities of daily living such as bathing feeding and clothing Jacksonville health and rehab — CNA

EDUCATION

Jacksonville high school

PROFESSIONAL CERTIFICATIONS

CNA SINCE 2007

05/2007 — 06/2011, Jacksonville Alabama

My job was to assist residents with activities of daily living such as bathing feeding and clothing 08/2000 — 05/2006

Life and health insurance license

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