Front Desk Customer Service

Ashley Tariro Mutize

+263-**-***-**** / +263********* / +263-*********

************@*****.*** / **************@*****.***

Harare, Glen View

Professional Summary

Dedicated and detail-oriented individual with strong experience in office management, customer service, and marketing coordination. Proven ability to support day-to-day operations, manage communication, and ensure smooth workflow in both academic and professional settings. Skilled in handling front-desk tasks, student records, scheduling, and basic marketing activities. Highly organised, dependable, and able to work under pressure in fast-paced environments.

Professional Experience

Administrator & Receptionist

Excellent Tutorials – Harare

October 2024 – June 2025

• Handled daily administrative operations for a busy educational institution.

• Managed student records, class schedules, and exam timetables.

• Greeted visitors and responded to phone and email enquiries.

• Coordinated communication between teachers, students, and parents.

• Supported admission processes, data entry, and filing systems.

• Ensured reception area remained professional, organised, and welcoming. Administrative & Marketing Assistant

Royal Institute of Management and Engineering – Harare August 2021 – December 2023

• Provided administrative support including documentation, data entry, and report generation.

• Assisted in coordinating student enrolments and record keeping.

• Supported marketing campaigns through social media, posters, and email outreach.

• Organised educational events, meetings, and campus visits.

• Maintained office supplies and liaised with vendors for service requests.

• Acted as a first point of contact for students and visitors. Key Skills

• Office Administration Customer Service

• Reception & Front Desk Support Time Management

• Marketing Coordination Microsoft Office

• Filing & Data Management Communication & Interpersonal Skills Education

• Applied marketing Trust Academy February 2022 to June 2023

• O’Level Glen View High 2 November 2018

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