Customer Service Employee Relations

JACQUELINE DESABRE

Pomfret Center, CT *****

*************@*****.*** 860-***-****

PROFESSIONAL SUMMARY

Dedicated and resourceful professional with extensive experience in customer service, human

resources, scheduling, and team leadership. Proven track record in troubleshooting technical

issues, managing administrative operations, and fostering positive employee relations. Strong

interpersonal communicator with expertise in Microsoft Office, inventory control, budgeting, and

staff development. Recognized for working well both independently and collaboratively.

KEY SKILLS

● Customer Service & Call Support

● HR & Employee Relations

● Scheduling & Payroll Coordination

● Microsoft Office: Excel, Word, PowerPoint

● Conflict Resolution & Problem Solving

● Cash Handling & Bank Reconciliation

● Inventory Management & Purchasing

● Training & Staff Development

● Budgeting & Cost Control

● Administrative Operations

● Catering & Event Planning

● Team Leadership

PROFESSIONAL EXPERIENCE

Customer Service Representative – Video Repair

Spectrum Communications – Worcester, MA

Oct 2018 – Present

● Delivered remote support to customers for video and internet service issues.

● Scheduled technician visits and guided customers through installation and

troubleshooting steps.

● Answered billing inquiries, processed payments, and facilitated service upgrades.

● Provided clear and empathetic communication to enhance the customer experience.

Chef Manager

Flik Independent at Woodstock Academy – Woodstock, CT

Sep 2008 – Jun 2017

● Managed all administrative and fiscal responsibilities including payroll, inventory, and

reporting.

● Designed menus and coordinated production for 1,100 students in compliance with

nutrition standards.

● Conducted staff training and meetings focused on safety, sanitation, and allergy

awareness.

● Maintained consistent adherence to budget and ordering procedures for 10+ years.

Executive Sous Chef & Sous Chef

Bon Appetit Management Co / Compass Group – Various Locations

1996 – 2008

● Directed food preparation, inventory, ordering, and catered events for large institutions.

● Developed menus catering to special dietary needs (e.g., kosher, vegan).

● Hired, trained, and scheduled staff while maintaining strong employee relations.

● Oversaw cash operations, customer service, and budget reconciliation.

EDUCATION & CERTIFICATIONS

Certification in Food Allergy Awareness

Compass Group & Framingham State University – 2010

Associate of Applied Science – Culinary Arts

Southern New Hampshire University – Manchester, NH – 1991

Culinary Arts Diploma

Bay Path Regional Vocational Technical High School – Charlton, MA – 1989

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