Customer Service Be A

Brandon Burton

**** *. ** ******** **, Fort Mohave, AZ 86426 • 626-***-**** • ***************@*****.***

Objective: Obtain a position as managerial-level, team or department leader. I am also currently open to taking any data entry-level position, or any standard customer service representative position if available. I also have experience with sales and marketing and would be a good fit for any non-commissioned sales position. With over 20 + years of professional experience I can facilitate many roles and can be a productive and knowledgeable employee for many business fields. I specialize in logistics, and can facilitate railroad, truckload, less than truckload, or any other modes of land transportation. I am extremely geographically knowledgeable and have worked with many companies across the country and even internationally as well. Due to the time, I have spent pursuing my personal outdoor adventures such as backpacking, fishing, hunting, camping, hiking and kayaking, for the last 35 + years, I have gained a deep respect for the outdoor business community and have been wanting to be a part of it since I was a child. At the age of 42 I now have a well-rounded balance of both business and outdoor experiences to facilitate any sporting good, related position as well and would be my overall choice of employment if possible.

Experience:

2001-2003

ICS Inventory Control Service / Walmart / Porter Ranch, CA

In this position I was responsible for managing the inventory that came off the delivery trucks and sorting the products out that belong to my assigned department. I was to organize those products and safely place them in large storage shelf racks. I used forklifts and scissor lifts to handle those tasks as I was forklift certified at this time. I was responsible for stacking the pallets on the side of the building following all safety requirements and helped take in loaded pallets into the back warehouse as well. I was also responsible for then taking inventory checks on the department I was managing and then pulling new products from the storage bins to help restock whatever product was running low in my department.

2003-2004

Logistics & Marketing Customer Service / Schneider Intermodal / Fullerton, CA

In this role I was working with the sales management team to develop new businesses through researching manufacturing, import and export companies and the volume of their inbound or outbound shipping traffic. I would coordinate with the sales representatives to make the sales calls with these newly found researched companies. I would also work with the logistics operations teams to see if we can facilitate some service requirements for the new customers we would bring aboard. I gained experience with the railroad and trucking operations around the U.S. and how the supply chain works here domestically and internationally.

2004-2006

Logistics Marketing & Operations / Re-Trans Transportation / Commerce, CA

My responsibility in this role was to learn the software used to coordinate with railroads and other trucking companies to plan the route planning of the domestic shipments. I learned how to plan 53’ rail containers to move anywhere across the country and how to service the customers by getting truckers to deliver these rail containers once they arrive at the destination rail ramp. I scheduled pickup and delivery appointments with customers and provided service updates as well. I worked with many sales representatives to bring in new business and was able to participate in the marketing and sales capacity as well.

2006-2015 (Same agency owner and management through these 3 companies – 2 company buyouts)

Logistics Dispatch Coordinator / Celtic Intermodal / Orange, CA

I started my career with this company as an Intermodal Dispatcher in March of 2006. I was one of the original team members of the Celtic Intermodal team as the company had just opened the year prior. My responsibilities included accepting new load tenders from customers, creating orders in our system, and setting up the correct railroad routes and carrier pickup and delivery planning. I scheduled the pickup appointments and delivery appointments with the shippers and receivers. I coordinated the carrier capacity, confirming pickup or delivery date and time. I made sure the carrier picked up the load at shipper, and I then submitted billing to the appropriate railroad to ensure the container will be shipped with the correct routing to the destination rail ramp. I also helped track and trace shipments while in transit as well as help secure delivery appointments with customers and secure the capacity with the delivery carrier. I held this position for a total of 9 years and was then promoted once Transplace 3PL bought and took over Celtic International in 2015.

2015-2019 (Transplace 3PL – Same management is Celtic International)

Western Regional Equipment Manager / Transplace / Orange, CA

In 2015, I was promoted to being the new west coast regional equipment manager. I was managing all the southern and northern California rail ramps including Portland and Seattle rail ramps as well. I was responsible for overseeing 2 logistic analysts that helped manage the containers notifying at Union Pacific ramps in Southern California, Northern California, and Seattle/Tacoma region. I was responsible for the container management for all 3 territories. Our team was to position equipment for these strategic markets to help capture reloads, when the railroads had limited rail containers for us to lease. We managed the yard pools at container yards and at customers. We managed the per diem for each container and made sure we reloaded them in the most cost-effective and timely manner possible. I was responsible for my employees’ reviews, salary increases, timecards, and vacation times. I made sure my two employees performed their work tasks every day and followed the correct procedures to perform their job duties. I held this position for a little over 4 years total before being promoted again to being the Operations Manager at Uber Freight Co.

2019-2024 (Uber Freight Co. – Same management as Transplace 3PL and Celtic International)

Intermodal Logistics Operations Manager / Uber Freight / Brea, CA

In 2019 Uber Freight Co. came in and bought out Transplace 3PL. I was promoted to the Intermodal Operations Manager position immediately once Uber Freight to over. In this role I was overseeing 8 employees that were on my team. The team I manage consisted of 4 dispatchers and 4 customer service representatives. I would oversee the daily operations to make sure the dispatchers are getting the loads picked up and shipped correctly on the railroad, and I also oversee that the customer service representatives are tracking, tracking, and scheduling the delivery appointments with the receivers. I also was responsible for the employees’ reviews, salary increases, timecards, and vacation times. I managed my team effectively, and respectively, and appreciate all their efforts and hard work they put in under my management. I held this team management position for a total of 5 years, and I learned more about business management than I ever have prior in my career. Dealing with high level executives, directors, and sales, making high dollar decisions that had a significant impact on the company’s revenue. I am proud of the job I did in this role as it truly taught me how to manage employees effectively.

2024-2025 (Logistic Dynamics Inc.) *Current Employer*

Logistics Consultant & Operations / Logistic Dynamics Inc. / Huntington Beach, CA

In this position I helped operations and sales with finding lower cost drayage and linehaul solutions to improve our cost and help gain additional revenue. My focus was working with Intermodal drayage carriers and getting better rates for certain customers and working with railroads to get pricing on lanes that we had upcoming business on. I worked with operations to help with capacity and help negotiate lower costs with rail ramps on per diem and storage. This position combined both Intermodal and Truckload business and I helped network more carriers with lower and efficient costs. I work with my customers every day and focus on customer service and customer development. This company appreciated the experience and knowledge I brought to the table and how effectively I managed cost and how I helped develop new business. I have created new revenue flow, and I continue to work with my operations team and sales team to continue to grow the business.

Skills:

120 words per minute Excel Word Power Point 10 Key

Problem Solving Creative Thinking Teamwork Communication.

Education:

High School Degree Associate’s degree

Activities:

Fishing Wildlife Viewing Hiking Camping Movies

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