Customer Service Pharmacy Technician
Resume:
PROFESSIONAL
SUMMARY
SKILLS
EXPERIENCE
BRYAN
CAMPBELL
************@*****.***
North Chicago, IL 60064
Dynamic Pharmacy Technician II at AbbVie with a proven track record in prescription verification and customer service. Adept at managing drug inventory and enhancing operational efficiency. Recognized for exceptional attention to detail and effective communication skills, ensuring patient satisfaction and compliance with FDA guidelines. Committed to continuous improvement in pharmacy operations.
• Reservation management system
• Customer service
• Computer proficiency
• Data entry
• Issue resolution
• Verbal and written communication
• Payment processing
• Teamwork and collaboration
• Troubleshooting skills
• Multi-tasking ability
• Pressure management
• Prescription verification
• Attention to detail
• Time management
Interpreting and processing medication
orders
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• FDA drug safety guidelines
• HIPAA
• Drug inventory control
Pharmacy and customer records
management
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PHARMACY TECHNICIAN II 08/2024 to 06/2025
AbbVie - North Chicago, IL
Accurately entering patient and prescription information: This includes demographics, medication history, allergies, and other relevant data into the pharmacy system.
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Verifying prescription order details with patients: Making outbound calls to confirm shipping details and address any questions.
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Interacting with healthcare professionals: Communicating with physicians, and other healthcare providers regarding clinical therapy, prescription verification, and any necessary clarifications.
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Assisting patients with treatment compliance: entering and updating patient information, and triaging calls to pharmacists or nursing when needed.
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Communicating with insurance companies and providers: verifying prescription coverage, processing claims, and addressing any insurance-related issues.
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Processing and managing drug therapy orders, including tasks like ordering, receiving, and managing inventory.
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Interpreting and dispensing prescriptions: Supporting pharmacists with the accurate dispensing of medications.
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Maintaining patient and pharmacy records: Ensuring accurate and up-to-date records.
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Identifying and recommending process improvements: Looking for ways to streamline operations and enhance efficiency.
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Maintaining current licensure and CE requirements: Ensuring compliance with all regulatory requirements.
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Collaborating with other teams: Working effectively with other departments, and healthcare professionals.
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Supporting pharmacy operations functional areas: Providing expertise and assistance in various pharmacy operations areas.
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Managing inventory and order processing: including tasks like ordering, receiving, and maintaining inventory.
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GUEST SERVICE REPRESENTATIVE 10/2021 to 06/2023
Extended Stay America - Vernon Hills, IL
Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
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• Managed customer complaints and rectified issues to complete satisfaction.
• Welcomed large volume of guests and improved overall customer service.
• Greeted and assisted guests with variety of inquiries, promoting service standards. Handled payment processing and provided customers with receipts and proper bills and change.
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Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
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• Greeted walk-in and phone guests, determining interests and needs. Cultivated professional relationships with guests, improving customer retention through coordinated service.
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• Input customer data into reservation systems and updated to reflect room changes. Issued room keys to guests upon check-in and answered questions regarding proper use.
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Worked with housekeeping and maintenance staff to address and resolve building and room issues.
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Organized and cleaned lobby and reception areas, fostering strong visual presentation.
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Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
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LANDSCAPER 10/2018 to 08/2021
Landscape Concepts Management - North Chicago, IL
• Cleared pathways of overgrowth, debris and snow to reduce hazards. Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
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Utilized automatic sprayers to mix and spray fertilizers and herbicides onto grass and trees.
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• Raked, mulched and composted leaves.
• Shoveled snow and spread salt on walkways and parking lots.
• Provided proper upkeep of planters, paved areas or other grounds features.
• Cut and trimmed lawns using power mowers and edgers. FULFILLMENT TEAM MEMBER 06/2015 to 09/2018
Grunt Style - Carol Stream, IL
Assembled customer orders from stock and staged completed orders on pallets or shelves.
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• Followed order sheets to pick correct stock and prepare pallets. Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
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Cleaned and organized aisles, work stations and floors to promote operational productivity.
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• Read orders to ascertain catalog numbers, sizes and quantities of merchandise.
• Confirmed items picked for orders by keying codes into system.
• Picked up heavy objects using proper lifting techniques to avoid personal injuries.
• Labeled boxes and placed in outbound collection areas. Demonstrated great teamwork skills with staff members involved in production and transport.
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Received and counted stock items, recording data manually or on computer for inventory purposes.
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• Stored and organized items in tool or supply rooms, allowing for easy retrieval. PROFESSIONAL MOVER 03/2012 to 04/2015
Jackson & Joyce Moving Company - Naperville, IL
• Loaded and unloaded company trucks with tools, equipment and furniture. EDUCATION AND
TRAINING
• Communicated with customers regarding moving needs and deadlines.
• Secured items in truck by strapping over protective padding.
• Protected items by wrapping in cling film, padded moving blankets and tape. Followed customer instructions about placement of items and special considerations for handling.
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• Maintained safe driving habits to protect property and general public on roadways.
• Walked through customer sites with checklists to verify job completion. DOCK MANAGER 05/2007 to 11/2011
Pioneer Packaging and Paper - Naperville, IL
Hired and trained personnel to perform job duties, execute safety practices and develop individual performance requirements.
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Supervised activities of workers engaged in receiving, storing and shipping products or materials.
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Complete daily logs for inventory tracking of cargo received and logged discrepancies.
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Operated forklift to pull, stack and shrink wrap orders. Move equipment and stage products for loading.
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Wheaton North High School - Wheaton, IL
High School Diploma
06/1996
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