Customer Service United States
Resume:
Trucinder Clark
Scheduling Coordinator
Clarkston, Georgia, United States
**************@*****.***
SUMMARY
A highly professional Customer Service Representative, with extensive experience working in a fastpaced environment, while utilizing exceptional negotiations, troubleshooting, and problem resolution skills, while providing great understanding to customers' needs.
* Working Knowledge- Greeting and standard customer service. General administration filing, and phone reception assistance. Comprehensive insurance verifications. Scheduling appointments for new patient care. Customer Needs Recognition.
* Comprehensive-Experienced with Customer service support with recognized strengths in problem solving, basic mathematical skills. Managing daily till operations, which include record keeping of intake and disbursements.
* Proficient-Customer service representation. Staff Management. High Volume Calling. WORK EXPERIENCE
September 2022-Current
Scheduling Coordinator
One Call
United States
- Florida
* Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
* Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
* Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
* Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
October 2020-August 2022
Virtual Member Service Agent
Broad Path
Atlanta, Georgia, United States
* Health Insurance Enrollment
* HIPPA Verification
* Payment Processing
* Medical/Pharmacy Claims
* Medical/Pharmacy Authorization
September 2018-October 2020
Virtual Customer Service Agent
Conduent
Atlanta, Georgia, United States
* Oral Communication
* Problem Solving
* Trouble Shooting
* Sales/Billing
* Computer and Analytical Skills
October 2017-August 2018
Virtual Customer Service Agent
Amazon
Atlanta, Georgia, United States
- Atlanta, GA
* Assisted delivery transporters with accurate destination routes
* Customer assistance with delivery inquiries
* Account Updates/Incident reporting
* Troubleshoot devices that experienced application issues June 2015-September 2017
Call Center Representative
Alorica
Kennesaw, Georgia, United States
* Data Entry
* Payment Processor
* Account Credit Verifications & Escalations
* High Volume Inbound Calling
March 2011-June 2015
Customer Service Representative
Publix Supermarket
Marietta, Georgia, United States
Customer Service, Retail Clerk, Opening & Closing Store Mgr., Lottery EDUCATION
-Current
Diploma
Medix College
Smyrna, Georgia, United States
Medical Insurance Billing/Coding, Certified Medical Assistant, Phlebotomy Medix College- Dover
• Medical Insurance Billing
-Current
Dover Business College
United States
Dover Business College- Dover
Externship
Dover Eye Care- Dover
SKILLS
Microsoft Outlook HIPAA (Health Insurance Portability and Accountability Act) Payment Processing Customer Support/Service Analysis Skills Billing Presentation/Verbal Skills Problem Solving Skills Sales Identify Issues Call Centers Data Entry Retail Certified Medical Assistant ICD-9 Mathematics Health Insurance Microsoft Office Negotiation Skills Patient Care Phlebotomy Intuit Quickbooks Record Keeping Calendar Management People Management Grocery Stores Microsoft Windows Operating System Microsoft Windows 2000 Microsoft Windows XP Organizational Skills Microsoft Excel Schedule Development Conflict Resolution Operational Support Profit & Loss Management Pharmacy Patient Care Authorizations Order Delivery Call Volume Store Opening Store Closing Medical Coding Medical Billing Medical Assistance Administrative Skills Disbursements Operations Operations Management Microsoft PowerPoint Microsoft Word Current Procedural Terminology (CPT) CERTIFICATIONS
Medical Insurance Billing/Coding, Certified Medical Assistant, Phlebotomy Certified Medical Assistant
Medical Insurance Billing
Medical Assistant
LANGUAGES
English - Intermediate
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