Customer Service Representative

McDonough, GA ***** 678-***-**** 678-***-**** ****************@*****.***

BREANNA SPENCER

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

PROFESSIONAL

SUMMARY

SKILLS ● Active Listening

● Microsoft Office

● Customer Support

● Computer Proficiency

● Insurance Verification

● Data Entry

Customer Service and

Assistance

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● Technical Skills

● Appointment Scheduling

● Medical billing knowledge

Written and Oral

Communications

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● Claims Processing

HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE 09/2022 to 02/2024 Humana

WORK FROM HOME CUSTOMER SERVICE REPRESENTATIVE 11/2020 to 09/2022 PharmaCentra

WORK HISTORY

Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.

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Boosted customer retention by promptly handling complaints and providing appropriate solutions.

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Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.

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Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.

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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

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● Documented and detailed calls and complaints using call center's CRM database.

● Addressed customer account discrepancies and concerns.

● Placed outbound customer service or customer satisfaction calls to follow up on issues. Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.

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Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.

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HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE 07/2019 to 11/2020 Concentra

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.

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Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.

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Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.

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Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.

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Reduced patient wait times while improving satisfaction levels through efficient problem resolution skills tailored to each unique situation.

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Martin Luther King- Jr. High School, Lithonia, GA

High School Diploma, 05/2010

EDUCATION

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