Customer Service Account Manager
Resume:
Shelby Long
Decatur, IL *****
****************@*****.***
Professional Summary
I am a strong willed individual looking to grow and represent a respected company. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Injury Claims Specialist
State Farm
March 2024 to Present
Receive first time claims
Investigate claim and update with all additional information needed Attention to detail with all mail that has important information, which could be time sensitive, and getting to the correct department
Assist in getting estimate done for the insured
Work closely with the other claim handles on the account on case by case situation Set up rentals for customers
Work closely with Body Shop, Attorneys, Medical Providers, Colleagues, Individuals. Worked with interpreters for non English speaking customers Lead Customer Service Trainer/ Account Manager
Primient-Decatur, IL
September 2022 to March 2024
Manage 20 + different customers accounts, including all ordering and handle all customers complaints/ disputes, returns, Open Order changes.
SME Dispute Management - handle all of the credits back to the customers which includes doing a thorough investigation deciding if the credit is approved or not. Issue credits from 0$ to $50,000 in which the desired credit amount has to go through various approvals depending the amount.
Communicate with the Accounts Payable team located in Poland to clear any outstanding debts on the account.
L4 Board
Customer Service Lead Trainer
Counterparty Specialist
CMG Financial-Decatur, IL
November 2020 to May 2022
Ran audits on all loan officers social media sites including Facebook, instagram, Twitter, Realtor.com, Trulia, Zillow to make sure all credentials were accurate pertaining to loan officers If there were issues with the pages, would set up a meeting with loan officer and help update needed information.
Counterparty Specialist -
Completed the annual recertification and application for company which means running due diligence on the entire company and owner to ensure there are no bad findings against the company/owner Collect needed information in order to compete the recertification including the company’s financial statements, owners resumes if there were any new owners, the company’s recertification application Run a credit report and collect all needed paper work from new company’s such as LPC, FHA, Business affiliations, and request a missing items email pertaining to all missing items needed in order to approve or deny the company.
Create new folders and file all information away needed and as well upload all information onto a checklist to ensure accuracy of each file
Organize each state license onto a system used called Clear and would get the information needed from a search ran on NMLS.
Excel, docusign, word, teams, ringcentral, outlook, multi monitor system This job consisted of using attention to detail, multi tasking, organization, and several different systems in order to compete the job on a daily basis
Legal Secretary
Heavner, Beyers & Mihlar-Decatur, IL
March 2020 to July 2020
File and organize clients bankruptcy folders
Send clients bills and receive checks paid to office and add it to the check book Used typewriter to initiate checks to clients that were awaiting a refund from either payee or law firm Used a database to enter client data and notes and auto fill dates needed to reflect the client Lead Recruiter
Caterpillar-Decatur, IL
February 2016 to February 2020
Send out and received assessments
After received, review and schedule interviews for the candidates that met the requirements to proceed with the interview.
initiate the interview and grade the candidate, if passed I would administer background and drug screen. Once background and drug screen were returned decide based on results if I could offer the candidate a position if qualified
Offer candidate the position and go over salary
Weekly number of 35-40 new hires each week that needed to be started to meet quota.organize and initiate job fairs - Richland Community College
Boys and Girls Club
Prepared and organized orientation, assigned in all paperwork needed to get started within the company Education
Some college
Richland Community College - Decatur, IL
August 2012 to September 2016
Skills
• Negotiation
• Talent acquisition
• External recruiting
• Fair Housing Regulations
• Interviewing (3 years)
• Recruiting
• HRIS
• Human Resources
• Microsoft Outlook
• Sales
• Workday
• ATS
• Communication skills
• Administrative Experience
• Human resources
• Medical terminology
• Management
• Medical collection
• Organizational skills
• Event Planning
• DocuSign (10+ years)
• Account management
• Time management
• DocuSign
• HR sourcing (4 years)
• English
• iCIMS
• Customer service
• Account Management
• Interviewing
Certifications and Licenses
Professional In Human Resources
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