Customer Service Patient Access
Resume:
Pamela Michelle Langley
CAREER OBJECTIVE:
I am looking for a company that will allow me to challenge myself to reach new goals set not only by the company but by me.
I WILL BRING TO YOUR COMPANY:
Excellent Customer Service
Positive Communication Skills
Time Management Skills
Flexibility
Strong Leadership Skills
Attention to Detail
Confidentiality
Respect for my Company and my team
I AM ABLE TO USE:
MICROSOFT PROGRAMS
MEDITECH
EWEB
TRUECARE
FRONT OFFICE SCANNING
HEALTHCARE PAYMENT SYSTEMS
ROUTE MANAGER
DATA ENTRY SYSTEMS
TEN KEY
TYPE 50 WPM
EDUCATION:
Del Valle High School- August 1987-May 1991
Graduated with Diploma
Southern Careers Institute-April 1997-December 1997 Graduated with Certificate in Medical Office Specialist Austin Community College- Fall 2020-Summer 2021
Licenses:
Life Insurance- March 2023
EXPERIENCE:
SOUTH AUSTIN HOSPITAL- JANUARY 20,1998-MAY 9,2008
POSITION: HIM Clerk III
DUTIES WERE BUT NOT LIMITED TO: Assembling, Scanning and Assigning Medical Records to Remote Coders for billing. Analyzing and processing assigned charts for deficiencies required for final coding. Tracking Continued Education Credits for Coders. Generating and maintaining Departmental reports, including Appropriate Access Reviews for HIPPA Compliance. Reporting Review findings to Compliance Committee at monthly meeting. Charting dictation. Pulling incomplete records for physicians. Assisting with completion of birth certificates. Assisting Release of Information with requests. Answering Department phones.
HILL COUNTRY SPRINGS AUGUST 18, 2008-AUGUST 27,2009 POSITION: EVENING SUPERVISOR
DUTIES INCLUDED BUT NOT LIMITED TO: Payroll. Reconciling Payments collected by Routeman. Reconciling daily deposits. Enter payments into accounting system. Take payments from clients over the phone. Dispatch service calls to Routeman. Set up accounts. Run daily and monthly reports to review data for deficiencies. Resolving discrepancies. Create, generate and edit invoices. Mailout invoices. SOUTH AUSTIN HOSPITAL OCTOBER 26, 2009-MARCH 18, 2014 POSITION: REGISTRAR DUTIES INCLUDE BUT ARE NOT LIMITED TO: At check-in-Obtaining and verifying patient demographics. Obtaining and verifying patient medical insurance information. Collecting any monies due at the time of service. At Discharge- Enter any charges available. Set up payment arrangements, if needed. Generate daily production reports and deposit any money collected. UNITED HEALTHCARE JULY 7, 2014-FEBRUARY 13, 2015
POSITION: PATIENT CARE TECHNICIAN
DUTIES INCLUDE BUT ARE NOT LIMITED TO: Generate, run and distribute compiled patient medical information for review at weekly physician meeting. Create, generate and distribute insurance coverage status letters. Maintain monthly compilation reports for statistics reporting. Provide assistance to social workers, case managers and Department Manager as needed. AUSTIN 311/APPLE ONE SEPTEMBER 14,2015 - FEBRUARY 18, 2016 POSITION: AMBASSADOR/AGENT
DUTIES INCLUDE BUT ARE NOT LIMITED TO: Answering incoming calls from citizens living in Austin and the surrounding areas as well as visitors to our city providing assistance with everything from missed garbage pickups to events taking place in Austin to minor emergency situations. Document call accurately. Brand call.
GENERAL MOTORS JANUARY 13,2016- FEBRUARY 18,2016
POSITION: MARKETING SUPPORT STAFF
DUTIES INCLUDE BUT ARE NOT LIMITED TO: Answer incoming calls from customers with questions about General Motors vehicles. Assist with advising customers with operating features such as ON STAR. Assist with locating vehicles with customers specifications. Generate sales leads for dealerships and document customer requests and specifications into a database that would allow sales reps to follow up. FOREVER 21/ COTTON ON/ MACY’S APRIL 4, 2016- AUGUST 20, 2017 DUTIES INCLUDE BUT NOT LIMITED TO: Assisting customers with locating requested items. Cashiering. Store recovery. Merchandising.
GNC JUNE 6, 2016- FEBRUARY 3, 2017
POSITION: SALES ASSOCIATE
DUTIES INCLUDE BUT NOT LIMITED TO: Open/close store. Reconcile register reports. Make store deposits at the bank. Assist customers with the selection of personalized supplement regimens based on their needs. Stocking merchandise. Cleaning the store. Setting up displays. Making the store warm and inviting with a no pressure atmosphere.
APPLIED MATERIALS MAY 26, 2017- AUGUST 30, 2017
POSITION: LARGE PARTS
DUTIES INCLUDE BUT NOT LIMITED TO: Receiving large parts. Uncrating and de-trashing parts. Inventory parts. Deliver part orders to appropriate departments upon request. OFFICE DEPOT MAY 26, 2019-JANUARY 23, 2023
POSITIONS: COPY AND PRINT MANAGER, OPERATIONS MANAGER, CLIENT ENGAGEMENT MANAGER DUTIES INCLUDE BUT NOT LIMITED TO: Open/close store. Assist customers with finding office supplies and or office furniture. Ordering purchases for customers. Assist Copy and Print with the production of orders. Receiving truck. Stocking merchandise. Completing daily inventory tasks. Generate closing reports. Counting cash drawers and preparing nightly deposits. Create the best possible shopping experience possible for each customer.
PRIMERICA- JANUARY 5, 2023-CURRENT
POSITION- LICENSED INSURANCE AGENT, MARCH 9,2023
DUTIES INCLUDE BUT NOT LIMITED TO: Assisting clients with making the best possible educated choices for their family’s financial future. Currently assist with the selection and purchase of Term Life Insurance policies. Going forward this will include assisting clients with money saving alternatives to their current car insurance and home insurance, stock investments and mortgage company selections. APPLIED MATERIALS/RANSTAD- JANUARY 24, 2023-CURRENT POSITION: VERIFICATION
DUTIES INCLUDE BUT NOT LIMITED TO: Verify counts of parts pulled to fill orders. Package parts for delivery. Load packaged parts onto truck. Verify inventory outages.
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