Data Entry Administrative Support

Erica Jackson

Pontiac, Michigan *********@*****.*** xxx-xxx-xxxx

Objective

Seeking a remote or in-office data entry or administrative support role where I can apply my attention to detail, fast typing skills, and strong organizational abilities to support team goals efficiently. Skilled in adapting to various work environments with a consistent focus on accuracy and service.

Professional Summary

Reliable and detail-oriented Data Entry & Customer Support Specialist with a proven ability to perform in both remote and office-based environments. Adept at managing high-volume data with accuracy, supporting clients and teams across healthcare and corporate settings, and using tools like Salesforce, EHR, and Microsoft Office to maintain workflow efficiency.

Core Competencies

Data Entry & Database Management (65 WPM)

Customer Service & Client Support

Microsoft Excel & Salesforce CRM

Medical Records & EHR Documentation

Administrative Support & Scheduling

Applied Behavior Analysis (ABA) Knowledge

Quality Assurance & Problem Resolution

Strong Organizational & Communication Skills

Remote Tools & Skills: Google Workspace, Microsoft Teams, Zoom, Slack, Typing Speed: 65 WPM

Professional Experience

Labcorp — Michigan

Data Entry / Customer Service Specialist Jul 2023 – Present

• Maintain 100% accurate data entry in lab systems with a focus on confidentiality and HIPAA compliance.

• Respond to remote inquiries via email and system messages, reducing phone use while keeping resolution times low.

• Collaborate with remote team members to troubleshoot data issues and ensure workflow consistency.

Audi — Auburn Hills, MI

Data Entry / Salesforce Administrator Jan 2023 – Jun 2023

• Managed detailed customer information in Salesforce and Excel for enhanced operational efficiency.

• Supported the sales and service teams with real-time data entry and customer profile updates.

• Contributed to data analysis initiatives aimed at improving customer satisfaction.

Amazon — Pontiac, MI

Warehouse Associate Oct 2021 – Jul 2022

• Maintained precise inventory records and shipping data, ensuring accuracy in fulfillment and reporting.

• Assisted in quality control and resolved shipment discrepancies, ensuring customer orders met standards.

MORC — Troy, MI

Behavioral Technician Jun 2018 – Oct 2020

• Accurately documented patient data and treatment progress in EHR systems.

• Maintained clear, compassionate communication with families and care teams to support service quality.

Precision Diagnostics — MI

Field Technician Feb 2019 – Mar 2020 (Part-Time)

• Managed patient information collection and documentation for medical and billing processes.

• Provided prompt and courteous service while ensuring strict compliance with data privacy standards.

Education

Michigan College of Beauty — Troy, MI

Associate Degree, Applied Science Jul 2017

Certifications

• Licensed Aesthetician Dec 2017

• Notary Public 2021

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